Customer Service Jobs in Washington DC

81,793 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Social Worker (HUD-VASH)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 21, 2024

This job posting is for a social worker position in the U.S. Department of Veterans Affairs (VA). The role is eligible for the Education Debt Reduction Program (EDRP) and requires U.S. citizenship. A master's degree in social work from a CSWE-accredited school is mandatory, along with state licensure or certification. The position involves working with Veterans and their families, assessing their needs, and formulating treatment plans. Candidates must be proficient in English and pass a physical examination. They will also need an unrestricted State Driver's License and be cleared to drive a government vehicle. The role requires participation in seasonal influenza and COVID-19 vaccination programs. The position is in the Excepted Service and does not confer competitive status.

Social Worker (HUD-VASH)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 21, 2024

This job posting details a position eligible for the Education Debt Reduction Program (EDRP), offering up to $200,000 in student loan reimbursement. The role requires U.S. citizenship, a master's degree in social work, and state licensure/certification. The position involves working with Veterans and their families, assessing their needs, and formulating treatment plans. It requires proficiency in English, passing a physical exam, and obtaining a state driver's license. The role involves community work, driving Veterans, and participating in vaccination programs. The position is in the Excepted Service, not conferring competitive status.

Health Technician (Surgical)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 21, 2024

The text describes job positions at the Department of Health Agency, Puget Sound Market, Madigan Army Medical Center, Joint Base Lewis-McChord, Washington. These positions are in the Department of Surgery, Urology Services, and Dir. of Nursing, Operating Room. The roles are direct hire positions subject to a background investigation, seasonal influenza vaccinations, Basic Life Support training, pre-employment and annual physical examinations, drug screening, and lifting requirements. The job involves on-call work, shift work, and potential overtime. It's a mission-essential position requiring work during severe weather or emergencies. Qualifications include one year of specialized experience as a surgical technician. No educational substitution is allowed for experience. U.S. citizenship is required, and a one-year probationary period may be necessary. Benefits include a comprehensive package, but PCS costs are not reimbursable.

Dental Assistant

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 21, 2024

The text describes a job posting for a Dental Assistant position at Madigan Army Medical Center in Tacoma, Washington. The role requires a background check, seasonal flu vaccination, and consent to random drug testing. It involves providing chair side assistance, performing intra-oral procedures, charting, taking preliminary impressions, and operating dental x-ray equipment. The position necessitates a Radiology Certification and either specialized experience or a relevant bachelor's degree. The job also requires obtaining and maintaining Basic Life Support certification, and possibly wearing a uniform or protective clothing.

Program Analyst (Policy)

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job announcement is for a position requiring U.S. citizenship, a background investigation, Selective Service registration, and the ability to obtain a government credit card. The role involves analyzing legislation, writing position papers, and providing briefings. Extended deployment within the U.S. and its territories is required. Specialized experience equivalent to at least GS-09 is needed for GS-11, and GS-11 experience for GS-12. Education or a combination of education and experience can also be used to qualify.

Emergency management specialist (GIS)

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The job posting is for a position in emergency management requiring a U.S. citizen with a Top Secret/SCI clearance. The candidate must be reliable, trustworthy, and able to deploy anywhere with little notice. Specialized experience in analyzing geospatial information products is required, with varying levels needed for GS-09 vs GS-11. A master's degree or higher can substitute for experience. The role offers comprehensive federal benefits and is a bargaining unit position, potentially subject to random drug testing.

Human Resources Specialist (Information Systems) (DE)

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a Human Resources Specialist (Information Systems) position in the Office of Human Resources Information Technology within the Department of Commerce. The role requires U.S. citizenship, successful background check, and direct deposit for salary payments. Specialized experience of one year is needed, equivalent to the next lower grade level in the Federal Service. The position is under the DOC Alternative Personnel System (CAPS) and is equivalent to the GS-13/14 grade levels. No specific education is required. Various hiring authorities are available, including those for veterans, persons with disabilities, and military spouses.

Supervisory Health System Specialist

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 21, 2024

This is a job posting for a position in the Department of Medicine at Madigan Army Medical Center in Tacoma, Washington. The position requires specialized experience or education in healthcare administration. The job offers a comprehensive benefits package but also has requirements such as background investigations and seasonal influenza vaccinations.

LOGISTICS MANAGEMENT SPECIALIST

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 21, 2024

This is a public notice for a Logistics Management Specialist position with Team Submarine. Applicants must be US citizens, determined suitable for federal employment, and participate in direct deposit. They must also obtain a SECRET security clearance and meet specialized experience requirements. The position involves logistics management operations for ship or weapon systems. Travel to CONUS and OCONUS may be required. The position is part of the DoD Civilian Acquisition Workforce Personnel Demonstration Project and is subject to the Defense Acquisition Workforce Improvement Act.

Licensed Marriage and Family Therapist (LCSW-C, LCPC, LCMFT)

Company: Lee Company

Location: Washington, DC

Posted Dec 21, 2024

LifeStance Health, Inc. is actively seeking passionate and committed Licensed Therapists (LCPC, LCSW-C, LCMFT) in Maryland. They offer competitive benefits including sign-on bonus, flexible schedules, remote work options, full administrative support, and a full benefits package. The annual income potential ranges from $66,000 to $105,600. Therapists should be experienced in working with adult and/or child and adolescent populations.

Supervisory IT Cybersecurity Specialist - Deputy Chief Information Security Officer (Direct Hire)

Company: Department of Housing and Urban Development - Office of the Chief Information Officer

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Department of Housing and Urban Development's Office of the Chief Information Officer is seeking a candidate for a position in Washington, D.C. The role requires U.S. Citizenship, a background investigation, and completion of a Declaration for Federal Employment. Specialized experience is needed, including identifying vulnerabilities, implementing cybersecurity strategies, staff training, and providing system security guidance. No education requirement is specified. The position is exempt from the Fair Labor Standards Act and offers a comprehensive benefits package.

Emergency Actions Specialist

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for an Emergency Actions Specialist role in the U.S. Department of Justice's Justice Command Center. The position involves serving as a Watch Officer in a 24-hour secure facility, focusing on emergency management for law enforcement and national security programs. The role requires U.S. citizenship, a security clearance, and the ability to pass a polygraph test. Specialized experience or advanced education is necessary, with opportunities for non-competitive promotion. The position offers comprehensive federal benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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