Customer Service Jobs in Washington DC

81,800 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Washington National Tax Senior Manager

Company: Deloitte

Location: Washington, DC

Posted Dec 21, 2024

Deloitte's Washington National Tax practice offers an opportunity to work in the nation's capital, helping shape national tax strategy and federal tax legislation. As a Senior Manager, you'll collaborate with specialists to address complex global tax and finance issues for multinational corporations. The Washington National Tax (WNT) team is a group of skilled professionals who provide insights into tax policies and technical nuances, working closely with local office tax professionals and clients to manage risk.

Sr Development Manager - Trammell Crow Company

Company: CBRE

Location: Washington, DC

Posted Dec 21, 2024

Trammell Crow Company is seeking a Sr. Development Manager for their Mid Atlantic (Washington D.C.) office. The role involves managing all aspects of new industrial project execution, from predevelopment to post-development close-out. Responsibilities include due diligence, project execution, post-development execution, supporting project teams, and understanding lease language. The ideal candidate should have a Bachelor's degree, at least 10 years of commercial development management experience, and proficiency in scheduling software. The salary range is $140,000 to $160,000 annually, with additional benefits.

Unemployment Insurance Program Specialist

Company: Department of Labor - Employment and Training Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a position within the U.S. Department of Labor, specifically in the Office of Unemployment Insurance. The role requires U.S. citizenship, a minimum age of 16, and a probable security clearance. The position necessitates either an undergraduate degree in related fields or relevant experience, with specialized experience required for GS-09 and GS-11 levels. Specialized experience should include engaging with stakeholders, reviewing legislation, and drafting policy or procedures. The Department of Labor aims to foster a respectful, inclusive, and accessible work environment.

Financial Technician

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Bremerton, Washington Bremerton, Washington

Posted Dec 21, 2024

The text describes a job position at Naval Hospital Bremerton, Washington, under Navy Medicine Readiness and Training Command Bremerton. The position is a Direct Hire Solicitation and may offer recruitment or relocation incentives for highly qualified candidates. It involves specialized experience in accounting, auditing, budgeting, or financial management functions, using systems like GFEBS, WAWF, STARS, DTS, and FASTDATA. The role requires a Secret Security Clearance (Tier 3) and mandatory seasonal influenza vaccination. The position is subject to a one-year probationary period and failure to obtain Financial Management Level 1 Certification may lead to adverse action. US Citizens are eligible to apply.

Staff Accountant (Senior)

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The text describes a job opening for a Staff Accountant (Senior) position at Departmental Offices, Domestic Finance - Financial Markets. The role involves providing expert advice on complex accounting problems and training junior staff. The position is open to Status Candidates under Announcement 24-DO-160. Requirements include U.S. citizenship or nationality, a probationary period, public trust background investigation, compliance with federal ethics laws, and more. Specialized experience for GS-14 grade level includes conducting accounting audits, researching policies, and analyzing systems. Qualifications require a degree in accounting or related field, or a combination of experience and training equivalent to 4 years in accounting. Additional information includes non-bargaining unit status, no relocation expenses, telework and flexible schedule opportunities, personnel vetting, and a comprehensive benefits package.

Registered Nurse - Community Living Center

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 21, 2024

This job posting details a nursing position with the U.S. Department of Veterans Affairs (VA), offering benefits, eligibility for the Education Debt Reduction Program (EDRP), and mandatory COVID-19 vaccination. The role requires U.S. citizenship, passing a background check, and various health and physical requirements. A Bachelor of Science in Nursing and 1-2 years of nursing experience are preferred.

Health Technician (Audiology)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Dec 21, 2024

The job posting is for a Health Technician (Audiology) position at the Puget Sound VAMC in Seattle, WA. The role involves supporting clinical programs in Audiology, working in various patient care areas, and being supervised by a GS-12 audiologist or above. Requirements include U.S. citizenship, proficiency in English, and passing a background/security investigation. Qualifications include six months of relevant experience or two years of education, with a preference for experience in Audiology or ENT clinics. The position requires participation in vaccination programs, including COVID-19.

Financial Management Specialist

Company: Legislative Branch - Architect of the Capitol

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 21, 2024

This job posting is for a Financial Management Specialist position at the Architect of the Capitol, specifically in the Office of the Chief Financial Officer, Accounting and Finance Division. The role involves analyzing policies and procedures, maintaining accounts, processing travel authorizations, and handling invoice/payment transactions. The position requires U.S. citizenship or permanent residency with citizenship intent, passing a drug test, and meeting specialized experience criteria. Qualifications include one year of specialized experience at the GS-09 level or higher education in accounting, auditing, or related fields. The role does not have an education requirement but is subject to a drug test, criminal record check, and E-Verify. The Architect of the Capitol is an Equal Opportunity Employer offering comprehensive benefits.

Associate Director, Issue Advocacy & Strategic Alliances

Company: Novartis

Location: Washington, DC

Posted Dec 21, 2024

Novartis is seeking an Associate Director for Issue Advocacy & Strategic Alliances to execute public affairs campaigns, align with US business goals, and collaborate with various internal and external functions. The role requires an undergraduate degree, preferably in law, public policy, or health administration, with 5+ years of professional experience, ideally in the pharmaceutical or health care industry. Key responsibilities include driving advocacy campaigns, cultivating a network, engaging advocacy leaders, and developing quantitative analyses. The successful candidate will represent Novartis on trade association committees and work closely with Communications, Patient Advocacy, and Medical Affairs.

Supervisory Public Affairs Specialist

Company: Other Agencies and Independent Organizations - National Archives and Records Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a position within the National Archives and Records Administration, specifically the Communication and Marketing Staff of the Office of the Chief of Staff. The role involves supporting the Archivist, Deputy Archivist, and other offices within NARA. The position requires one year of specialized experience equivalent to the GS-14 grade level, including evaluating outreach programs, leading teams or projects, and responding to public inquiries. The role is open to Status Candidates under a different announcement. Key requirements include U.S. citizenship, successful completion of a background investigation, and a Public Trust background investigation. The position offers telework opportunities and a comprehensive benefits package.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Dec 21, 2024

CVS Health is inviting applications for Pharmacy Technicians, emphasizing their commitment to human-centric healthcare. The role involves delivering compassionate care, managing pharmacy workstations, and ensuring regulatory compliance. New hires must complete a training program and meet state licensing requirements. The position offers opportunities for career growth and a range of benefits, including medical, dental, vision, 401(k), life insurance, disability benefits, and well-being programs.

Supervisory Clinical Laboratory Scientist

Company: Department of Health and Human Services - Indian Health Service

Location: Toppenish, Washington Toppenish, Washington

Posted Dec 21, 2024

The job announcement is for a laboratory management position in an ambulatory healthcare facility. The role involves supervising laboratory, radiology, and medical support functions, and reporting to the Clinical Director. Recruitment incentives are available. The position requires U.S. citizenship, Selective Service Registration for males born after 1959, and specific immunizations. A one-year probationary period may be required. The selected individual must possess or obtain certification as a Medical Laboratory Scientist or Medical Technologist within one year of hire. A background investigation and fingerprint check are mandatory. The position requires a bachelor's degree in biological science, chemistry, and mathematics, or completion of a Medical Laboratory Scientist/Clinical Laboratory Scientist program. At least one year of specialized experience in clinical laboratory experience is required.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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