Customer Service Jobs in Washington DC

81,800 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Senior Licensed Professional Mental Health Counselor (Substance Treatment Program)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Wenatchee, Washington Wenatchee, Washington

Posted Dec 20, 2024

This job posting is for a U.S. Citizen to apply for a GS-12 position as a Licensed Professional Mental Health Counselor (LPMHC) in the Veterans Health Administration (VHA). The role offers a student loan payment reimbursement program (EDRP) with a maximum award of $200,000 over one to five years. The LPMHC must hold a full, current, and unrestricted license to independently practice mental health counseling. The position requires experience in treating complex mental illness, proficiency in English, and the ability to pass a pre-employment physical evaluation. Vaccination against COVID-19 is mandatory for all VHA Health Care Personnel.

Director, Ecological Sciences

Company: Department of Agriculture - Natural Resources Conservation Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This text describes a Senior Executive Service (SES) position in the USDA with a salary range of $186,855 - $198,537 per year. The position requires a background investigation and a 1-year probationary period. Applicants must provide evidence of executive leadership experience and submit narratives addressing the Executive Core Qualifications (ECQs). The ECQs cover leading change, leading people, results-driven, business acumen, and building coalitions. Mandatory Technical Qualifications (TQs) include experience in natural resources conservation practice standards, handbooks, training, policy formulation, and interagency collaboration. A degree in biological sciences, agriculture, natural resource management, chemistry, or related disciplines is required. The position offers comprehensive benefits and is an equal opportunity employer.

FACILITIES OPERATIONS SPECIALIST

Company: Department of the Navy - STRATEGIC SYSTEMS PROGRAMS (SSP)

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 20, 2024

This public notice flyer informs interested applicants about potential vacancies, requiring them to follow the 'How to Apply' section. It mentions that no guarantee of filling positions exists and no result letters will be sent. The role necessitates US citizenship, suitability for federal employment, direct deposit participation, E-Verify completion, and security clearance maintenance. Travel to various locations, including overseas, is required. A year of specialized experience in facilities project management is needed. The position is part of the DoD Civilian Acquisition Workforce Personnel Demonstration Project and is subject to the Priority Placement Program. Veteran's preference does not apply.

Physician (Psychiatrist) - Psychology Program Manager

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 20, 2024

This job posting details the requirements and qualifications for a medical position at the Department of Veterans Affairs. The role is eligible for the Education Debt Reduction Program (EDRP), with program approval, award amount, and eligibility period determined after application review. U.S. Citizenship is mandatory, and applicants must have a Doctor of Medicine degree from an approved institution. Residency training and a current, full, and unrestricted medical license are required. Proficiency in English is essential. Additional preferred qualifications include experience treating PTSD and certification in evidence-based treatments. The role involves light lifting, working closely with others, and potential exposure to COVID-19. VA encourages disability applications and adheres to the Fair Chance Act.

SUPERVISORY BUSINESS DEVELOPMENT SPECIALIST

Company: Other Agencies and Independent Organizations - Export-Import Bank of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This job announcement details requirements and conditions for a GS-14 position, including U.S. citizenship, background checks, and a probationary period. Specialized experience is mandatory, with specific areas outlined. Volunteer and part-time experience are considered. Foreign education must be U.S.-accredited. Agency adheres to ethical standards and offers a comprehensive benefits package.

Senior Social Worker (Substance Treatment Program)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Wenatchee, Washington Wenatchee, Washington

Posted Dec 20, 2024

This job posting details a GS-12 Senior Social Worker position at the U.S. Department of Veterans Affairs (VA). The role offers benefits like the Education Debt Reduction Program (EDRP) and comprehensive federal employee benefits. Requirements include U.S. citizenship, English proficiency, a master's degree in social work from an accredited school, state-level advanced practice licensure, and more. Preferred experience includes working with veterans and substance use disorders.

Contract Specialist

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The text describes a job opening for a contract specialist position at a federal agency. The ideal candidate should have experience in executing and administering complex contracts under tight deadlines for both commercial and non-commercial services. Key requirements include U.S. citizenship, successful completion of a background investigation for Public Trust/Moderate, Selective Service registration, time-in-grade requirements, ability to obtain and maintain a government credit card, and willingness to deploy domestically or internationally with little notice. Qualifications for the GS-14 level include one year of specialized experience equivalent to GS-13, completion of mandatory training, a bachelor's degree with relevant coursework, and FAC-C certification. The position requires a positive education requirement, with applicants needing to submit transcripts.

Financial Economist

Company: Department of Housing and Urban Development - Assistant Secretary for Housing-Federal Housing Commissioner

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The Department of Housing and Urban Development (HUD) is seeking a Federal Housing Commissioner, Asst Secretary for Housing. The position is located in Washington, D.C. and requires U.S. Citizenship or National status. Key requirements include a one-year probationary period, successful completion of a background investigation, and Direct Deposit for salary. Specialized experience is needed for GS-14, involving financial and risk assessments in multifamily or healthcare housing, and assisting in research designs for housing and urban economics models. A degree in economics with specific course hours is also required. The position is exempt from the Fair Labor Standards Act and offers a comprehensive benefits package.

Statistician

Company: Other Agencies and Independent Organizations - Merit Systems Protection Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This job posting is for a senior statistician position at MSPB's Office of Policy and Evaluation (OPE). OPE conducts studies on Federal Government merit systems and human resources policies. The role involves designing research studies, managing data, and conducting statistical analyses. Requirements include being a US Citizen or National, completing a background check, and passing E-Verify. Qualifications necessitate a degree with 15 semester hours in statistics and 9 additional hours in relevant fields, or a combination of education and experience. For GS-14 level, one year of specialized experience equivalent to GS-13 is required, including applying statistical theories, managing projects, advising others, and developing data collection plans.

Software Engineer, Product

Company: Meta

Location: Washington, DC

Posted Dec 20, 2024

Meta is seeking experienced full-stack Software Engineers to join product teams. The role involves building new features and improving existing products like Messenger, Video, Groups, News Feed, Search, and more. The successful candidate will work on large-scale technical problems, contribute to connecting billions of people, and help shape the future of social technology beyond screens and distance.

Senior Active Directory Engineer - REMOTE (Engineer Systems 3) - 4325

Company: Alion Science and Technology

Location: Washington, DC

Posted Dec 20, 2024

HII-TSD is hiring a Senior Active Directory Engineer for a fully remote role supporting the U.S. Courts. The role involves assisting with Inter-Forest User Migrations, Account Management, Provisioning, and AD Infrastructure. The candidate must have advanced knowledge in AD architecture, DNS, Kerberos, Windows Authentication, and PKI. Strong analytical skills, TCP/IP networking knowledge, and excellent interpersonal skills are required. Familiarity with Quest Migration Manager for AD, ActiveRoles Server, and GPOs is beneficial. A new Federal Executive Order requires full COVID-19 vaccination for employment.

Food Service Worker

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 20, 2024

The position is in the Madigan Army Medical Center's Nutrition Care Division in Tacoma, Washington. The role involves serving food and beverages, preparing simple food, and assembling trays for hospital patients. The job requires shift work, including evenings, weekends, holidays, and special situations. It involves physical demands such as lifting up to 40 lbs, working in noisy kitchen and dining areas, and wearing a uniform. No specific education is required, but the applicant must demonstrate sufficient knowledge, skills, and abilities through experience.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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