Customer Service Jobs in Washington DC

81,800 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Tax Senior

Company: Deloitte

Location: Washington, DC

Posted Dec 20, 2024

Deloitte Tax LLP is hiring a Tax Senior in Washington, D.C. The role involves developing global tax strategies for multinational corporations, advising on U.S. tax implications of international operations, and mentoring junior members. Key responsibilities include analyzing tax documents, utilizing tax technology, drafting tax memoranda, and preparing tax computation projects. The position requires 50% domestic travel and offers a salary range of $90,020.00 - $167,180.00/year.

Specialty Development Executive, Washington, D.C.

Company: Labcorp

Location: Washington, DC

Posted Dec 20, 2024

Invitae, now part of Labcorp, is committed to making genetic information accessible and affordable for improved healthcare. They seek a Hereditary Cancer Specialty Development Sales Executive to sell their commercial products to hospitals, oncologists, surgeons, and genetic counselors in the Washington, D.C. area. The role involves meeting sales goals, building and executing business plans, cold calling, and attending professional events. Requirements include a bachelor's degree, 5+ years of sales experience, and industry knowledge. The position offers a base salary of $85,000 to $125,000, benefits, and potential bonuses.

Performance Improvement Analyst

Company: Steel Point Solutions

Location: Washington DC

Posted Dec 20, 2024

Steel Point Solutions is a certified SBA 8a HUBZone Small Disadvantaged Business SDB and WOSB company offering world-class integrated business solutions for all levels of government and commercial enterprises. The Performance Improvement Subject Matter Expert (SME) role at Steel Point Solutions is a senior-level position responsible for providing strategic guidance and expertise in optimizing organizational performance. The SME leads complex performance improvement initiatives, advises on best practices, and ensures the effective application of advanced methodologies to drive measurable results.

Operations Research Analyst

Company: Department of Homeland Security - U.S. Coast Guard

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This job posting is for a position in the Department of Homeland Security, United States Coast Guard, Office of Data Analytics, located in Washington, D.C. The role requires U.S. Citizenship, registration or exemption from Selective Service, and a Non-Critical Sensitive check. The position necessitates a degree in operations research or equivalent education and experience. Specialized experience includes analyzing requirements, translating them into application prototypes, developing statistical software, determining application architecture, and planning data dissemination systems. The role offers a comprehensive benefits package and potential for promotion.

Accounting Specialist Editor (Remote)

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 20, 2024

Thomson Reuters is seeking a passionate and experienced CPA for the role of Accounting Specialist Editor. The ideal candidate will create industry-leading content, stay updated on audit and accounting developments, and collaborate with teams to enhance advisory solutions using AI. The role offers a competitive salary, comprehensive benefits, and opportunities for professional growth.

PROGRAM MANAGER

Company: Department of the Navy - STRATEGIC SYSTEMS PROGRAMS (SSP)

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 20, 2024

This is a public notice flyer to notify interested applicants of anticipated vacancies. The job requires US citizenship, passing an E-Verify check, and completing pre-employment drug tests. The position may require travel and has specific requirements for education, experience, and certifications.

Electronics Engineer

Company: Department of Commerce - National Telecommunications and Information Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The text describes a job vacancy for an Electronics Engineer in the National Telecommunications and Information Administration within the Department of Commerce. The role requires U.S. citizenship, a background investigation, and attainment of a SECRET clearance. A probationary period may be required. The position necessitates a bachelor's degree in engineering or equivalent, with specialized experience in spectrum management. Qualifications are based on the U.S. Office of Personnel Management's Qualification Standards Handbook. Specialized experience includes planning strategic activities for spectrum management, providing recommendations for efficient radio spectrum use, and evaluating engineers' work-products. At the GS-14 level, additional responsibilities include developing spectrum-related technology program processes and policies, leading long-term planning initiatives, analyzing spectrum management problems, and assessing advanced spectrum-related technologies.

Consulting Director, DFIR, Reactive Services (Unit 42) - Remote

Company: Palo Alto Networks

Location: Washington, DC

Posted Dec 20, 2024

Palo Alto Networks is a company that prioritizes protecting the digital way of life and shaping the future of cybersecurity. They offer various job opportunities, including consulting director positions, with competitive compensation packages.

Process Improvement Engineer

Company: Steel Point Solutions

Location: Washington DC

Posted Dec 20, 2024

Steel Point Solutions is a certified SBA HUBZone Small Disadvantaged Business WOSB company seeking a Process Engineer to lead the design, analysis, development, and implementation of diverse enterprise-wide business processes and application systems. The candidate must have a Secret Clearance, Bachelor's degree, and 3+ years of experience in data analytics, process improvement, strategic planning, and program design. The company offers a comprehensive benefits package and a salary range of $135,000 - $166,000 USD.

US Federal Government Account Executive - Defense & Intelligence

Company: Apple

Location: Washington, DC

Posted Dec 20, 2024

Apple is seeking a US Federal Government Account Executive to drive the adoption of the Apple ecosystem in their territory with industry and channel partners. The role involves understanding unique requirements of Federal customers, collaborating with Apple, customers, partners, and solutions providers, and developing account plans aligned with customer strategies. Minimum qualifications include 10+ years of consultative selling experience in business transformation solutions to US Federal Government Defense & Intelligence Agencies, strong collaboration and interpersonal skills, and excellent written and verbal communication skills. The base pay range for this role is between $134,100 and $201,700.

JUNIOR RISK ANALYST

Company: Other Agencies and Independent Organizations - Export-Import Bank of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This job announcement details requirements and conditions for a position at an unspecified agency. It mentions the possibility of filling similar roles within 90 days, the concurrent announcement under Merit Promotion procedures, and necessary qualifications including U.S. citizenship, clearance, and probationary period. Specialized experience is crucial, with examples provided. The role requires a master's degree or equivalent for education substitution, and detailed resume information is needed. Volunteer and part-time experience are considered. Foreign education must be from accredited institutions. Additional information includes requirements for political appointees, CTAP/ICTAP eligibles, veterans, Selective Service registration, reasonable accommodation for disabilities, and ethical standards.

Shift Supervisor Trainee

Company: CVS Health

Location: Washington, DC

Posted Dec 20, 2024

CVS Health is offering a Shift Supervisor Trainee position, an entry-level role designed to prepare employees for higher-level supervisory roles. The role involves working effectively with store management and crews, supervising activities, and ensuring smooth store operations. The company emphasizes a human-centric approach to healthcare, focusing on personal, convenient, and affordable solutions. Upon successful completion of the training, trainees can be considered for Operations Supervisor or Shift Supervisor positions. The role requires deductive reasoning, analytical skills, and computer skills, with a flexible schedule including early mornings, overnight, and weekend shifts. The company offers a competitive pay range, comprehensive benefits, and various well-being programs.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages