Customer Service Jobs in Washington DC

81,804 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Practical Nurse

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Dec 20, 2024

This job posting is for a Direct Hire Authority position for a Practical Nurse at the Navy Health Clinic in Oak Harbor, Washington. The role requires a current license to practice as a practical or vocational nurse, one year of relevant experience, and specific clearances and certifications. Incentives such as salary negotiation, recruitment or relocation assistance may be available for highly qualified candidates.

Specialist, Loss Control

Company: Nationwide Insurance

Location: Washington, DC

Posted Dec 20, 2024

Nationwide Insurance is seeking a Loss Control Specialist for Washington with responsibilities in Seattle-Tacoma area. The role involves providing risk management services, conducting risk assessments, and building relationships with customers and business partners. The ideal candidate should have 5-10 years of commercial loss control experience, a relevant degree, and be working towards a professional designation. Strong project management, relationship, marketing, and consulting skills are required.

Computer Scientist

Company: Other Agencies and Independent Organizations - Surface Transportation Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The Surface Transportation Board is hiring a Computer Scientist for its Office of Economics. The role involves applying computer science expertise to develop methods, requirements, and code for the Uniform Railroad Costing System. Required qualifications include a bachelor's degree in computer science or a related field, and at least one year of specialized experience in managing software development projects, application design, and testing. The position requires US citizenship, participation in the Direct Deposit program, and completion of a background investigation.

Social Worker (Program Coordinator) (VIP)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 20, 2024

This job posting is for a Program Coordinator position in the Social Work Program at the VA Puget Sound Health Care System. The role involves leading the 18-bed PTSD Mental Health Residential Rehabilitation Treatment Program. The facility offers extensive care in various settings. Requirements include U.S. citizenship, English proficiency, a master's degree in social work from a CSWE-accredited school, and state-issued driver's license. The position is eligible for the Education Debt Reduction Program and offers comprehensive federal benefits.

Federal - Server Architect - Infrastructure Team (Warehouse)

Company: Accenture Federal Services

Location: Washington, DC

Posted Dec 20, 2024

Accenture Federal Services in New Cumberland, PA is seeking a Server Architect to support the design of infrastructure for a modern Warehouse Execution System. The role involves working with Dematic iQ and Automated Material Handling Equipment to modernize a defense customer's largest warehouse. Key responsibilities include defining requirements, designing architecture, overseeing implementation, conducting infrastructure testing, and creating technical documentation. The ideal candidate should have a basic network understanding, server design/administration knowledge, and experience with technical training. Bonus points for hardening/basic security principles and 4+ years of consulting experience.

HR Associate Manager (Recruiter)

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

Addison Group is recruiting for a Recruiter position in Bethesda, MD. The ideal candidate should have at least 3 years of recruiting experience, preferably in non-profit or education sectors. The role involves full life-cycle recruitment duties, including sourcing candidates, screening, scheduling interviews, and managing hiring processes. The position is remote until September, then becomes hybrid. Proficiency in Microsoft Office and an applicant tracking system, preferably Oracle, is required. The role demands strong communication, networking, and organizational skills, along with the ability to multitask and work in a fast-paced environment.

Collections Specialist

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

The job posting is for a Collections Specialist role. The role involves daily monitoring and review of delinquent accounts, making outbound collection calls, resolving billing problems, and maintaining customer relations. The specialist will also process payments, communicate with other departments, and prepare reports on collection activities. The job requires using CRM and QuickBooks for account status updates.

Tractor Operator

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 20, 2024

The position is at Madigan Army Medical Center, Tacoma, Washington, a city known for its diversity, cultural attractions, and outdoor activities. Tacoma is situated between Seattle and Olympia, with views of Mount Rainier and Commencement Bay. The role requires a forklift operator certificate, use of personal protective equipment including respirators, and the ability to lift up to 50 lbs. The incumbent must also possess or obtain a valid state driver's license and pass a pre-employment and annual physical examination. The job involves operating a tractor and light truck, driving safely, interpreting instructions, and maintaining work practices. The working conditions are outdoors with exposure to various weather conditions and potential hazards.

Computer Scientist

Company: Other Agencies and Independent Organizations - Surface Transportation Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The Surface Transportation Board is hiring a Computer Scientist for its Office of Economics. The role involves applying computer science expertise to develop methods, requirements, and code for the Uniform Railroad Costing System. Required qualifications include a bachelor's degree in computer science or a related field, and at least one year of specialized experience in managing software development projects, application design, and testing. The position requires US citizenship, participation in the Direct Deposit program, and completion of a background investigation for federal suitability clearance.

Payroll Specialist

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

A reputable company is seeking a Payroll Specialist with 1+ years of experience for a growth opportunity. The role involves processing payroll for hourly and salaried employees, handling wage garnishments, and ensuring data accuracy. Proficiency in Microsoft Office and ADP is required.

Staff Accountant

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

The Staff Accountant role involves processing accounts payable transactions, managing cash receipts, reconciling revenues, reviewing expense reports, performing expense allocations, and preparing budget variance reports. The position requires strong knowledge of ERP systems, Microsoft Excel skills, excellent communication, and 0-5 years of accounting experience. A Bachelor's degree in Finance/Accounting/Business Administration is needed. Benefits include high salaries, insurance, 401K, and bonuses. Addison Finance & Accounting offers permanent employment opportunities, direct connections with hiring managers, professional development, and advice throughout the hiring process.

Senior IT Project Manager

Company: Planet Technologies

Location: Washington DC

Posted Dec 20, 2024

Planet Technologies is seeking a highly motivated Senior IT Project Manager with 7-10 years of experience in large complex IT projects. The successful candidate will have a PMP certification or other project management certification, as well as specific technical certifications in Microsoft 365 and Dynamics 365. The role involves delivering technical projects, managing IT project teams, and ensuring projects are completed in accordance with established standards, schedules, and budget parameters.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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