Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

MANAGEMENT SUPPORT SPECIALIST

Company: Department of the Navy - Office of Naval Research

Location: Naval Research Laboratory, Washington, District of Columbia Naval Research Laboratory, Washington, District of Columbia

Posted Dec 20, 2024

This is a public notice for anticipated vacancies at the Naval Research Laboratory in Washington DC. Interested applicants must follow the 'How to Apply' section as applications won't be accepted through this flyer. The position requires US citizenship, suitability for federal employment, participation in direct deposit, passing E-Verify, and security clearance. A bachelor's degree or equivalent experience is required. The role offers a comprehensive benefits package as part of a federal career.

Bloomberg Economics - Asia Geoeconomics Analyst

Company: Bloomberg LP

Location: Washington, DC

Posted Dec 20, 2024

Bloomberg Economics is seeking an experienced East Asia expert to join their dynamic research team. The role involves analyzing geopolitical events in East Asia and their economic implications, developing data sets and models, and providing insights to inform decisions across markets and industries. The ideal candidate should have 8+ years of relevant experience, a degree in a related field, strong writing and communication skills, and proficiency in English. Additional skills such as knowledge of Chinese or other regional languages, experience in government or international institutions, and expertise in critical technologies are highly valued. The position offers a competitive salary range of $130,000 - $185,000 annually, comprehensive benefits, and opportunities for professional growth.

Head of Data Science and Analytics, Trust and Safety

Company: Google

Location: Washington, DC

Posted Dec 20, 2024

Google's Trust and Safety team is seeking a Data Scientist with a Master's degree in a quantitative field and 8 years of experience in problem-solving, coding, and statistical analysis. Preferred qualifications include experience in machine learning, AI, supervising teams, cross-functional collaboration, and fraud analysis. The role involves leading a team of data scientists, defining team roadmaps, and partnering with diverse teams. The base salary range is $177,000-$266,000 + bonus + equity + benefits.

Financial Management Specialist (P) (Open to both U.S. Citizens and Federal Employees)

Company: Department of Transportation - Federal Railroad Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The text describes a job position within the Office of the Chief Financial Officer (RCFO) of FRA in Washington, D.C. The role involves coordinating budget, financial, and accounting activities. As experience grows, the candidate will be entrusted with more independent judgments and decisions related to FRA's IAA processes. The position requires U.S. citizenship, submission of required documents by the closing date, and online application with resume. Conditions of employment include Selective Service registration, varying position sensitivity and risk, potential security clearance, background investigation, drug testing, government travel card, financial disclosure, and probationary period. Qualifications include specific experience in inter-governmental business and federal financial systems, and either education or experience qualifications for the grade. KSAs required include problem-solving, technical competence, and oral communication skills. The position may be eligible for remote work, with eligibility based on mission requirements and supervisory determination.

Operations Manager

Company: Judicial Branch - U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The United States Court of Appeals for the Federal Circuit (CAFC) is a unique court with nationwide jurisdiction in areas like international trade, patents, and government contracts. It requires a U.S. citizen or eligible individual for employment. The position involves administrative, technical, or professional work with supervisory experience. Qualifications include a bachelor's degree, five years of relevant experience, and knowledge of case administration and management processes. Preferred qualifications include postgraduate degrees, Federal Judicial Center training, and experience in process improvement.

Carpenter

Company: Other Agencies and Independent Organizations - Federal Reserve System--Board of Governors

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The Carpenter's role involves constructing, erecting, installing, and repairing structures, requiring five years of specialized experience and knowledge of carpentry methods and techniques. The position necessitates reading blueprints, using manual or power tools, and sometimes lifting up to 50 pounds. Effective communication skills are required as the Carpenter interacts with all staff levels. The job is physically demanding, often involving bending, kneeling, stooping, and working in uncomfortable positions. It's a full-time, on-site position in Washington DC, with potential exposure to weather conditions and woodworking hazards.

Personal Banker - Union Market

Company: PNC

Location: Washington, DC

Posted Dec 20, 2024

PNC values its employees as its greatest asset, fostering an inclusive workplace culture where all employees feel respected and valued. The Personal Banker role in a Traditional Branch involves strengthening customer relationships, engaging in sales conversations, and identifying appropriate financial solutions. The position is based in Washington, DC at the Union Market branch. Key responsibilities include acquiring and deepening the branch customer base, managing customer experiences, collaborating with ecosystem partners, and driving proactive sales conversations. Successful candidates should possess skills in accountability, banking, client loyalty, customer experience, and leveraging technology. No degree is required, but related experience or product knowledge is preferred. PNC offers a comprehensive range of benefits and incentives.

Appeals Processing Clerk

Company: Judicial Branch - U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The U.S. Court of Appeals for Veterans Claims has exclusive jurisdiction over decisions of the Board of Veterans' Appeals. The Court reviews Board decisions appealed by claimants, based on the record before the agency and arguments presented in written briefs. Preference is given to veterans for employment, with proof of eligibility required for 5 or 10-point veteran's preference. The Court is an equal opportunity employer, and the selected candidate will undergo a one-year probationary period. Qualifications include a high school diploma or equivalent, with undergraduate degree preferred. Specialized experience in legal work, case management, and knowledge of CM-ECF and electronic case management is required.

Electronics Technician

Company: Department of the Navy - Office of Naval Research

Location: Naval Research Laboratory, Washington, District of Columbia Naval Research Laboratory, Washington, District of Columbia

Posted Dec 20, 2024

This is a public notice flyer for anticipated vacancies at the NAVAL RESEARCH LABORATORY. Interested applicants must follow the 'How to Apply' section. Requirements include US Citizenship, federal employment suitability, direct deposit, E-Verify, and potential security clearance. Males born after 12-31-59 must register for Selective Service. A pre-employment drug test is mandatory. The role involves lifting up to 45 pounds and ensuring mission continuity. Applicants must demonstrate experience in military electronics and radar systems, and have at least one year of specialized experience in electronics, teamwork, and technical skills.

Supervisory Interpreter

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The text describes a job opening in the Interpreting Division of the Office of Language Services, European Interpreting Branch of the Department of State. The position involves handling complex interpreting assignments for high-level government officials. Requirements include U.S. citizenship, a Top Secret security clearance, and passing a Language Proficiency Test. Applicants must have 1 year of specialized experience at the GS-14 level, including team leadership, client communication, data analysis, strategic planning, and interpretation experience. The role involves simultaneous and consecutive interpreting at a high level, and knowledge of contemporary U.S. foreign affairs and international relations.

Program Manager

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This is a permanent, full-time position with the US Army Corps of Engineers, Directorate of Civil Works, located in Washington, DC. The role is developmental, starting at GS-13 with potential promotion to GS-14. It requires specialized experience, including work on Capitol Hill, expert knowledge of program management, and application of administrative laws.

Network Security Engineer

Company: Merrill

Location: Washington, DC

Posted Dec 20, 2024

Bank of America is seeking a Network Security Engineer with 5+ years of experience in Network or Cloud Security. The role involves serving as a subject matter expert, designing and implementing security systems, and driving complex technical projects. Key responsibilities include overseeing major engineering milestones, identifying risks, and mentoring team members. The position offers a competitive salary range of USD 98,400.00 - 160,800.00 per year, along with benefits and potential discretionary incentives. The company values a diverse and inclusive workplace, focusing on teammate wellness, and community impact.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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