Customer Service Jobs in Washington DC

81,807 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

RN - Med/Surg - Part Time - Nights

Company: Mercy

Location: Washington, Missouri

Posted Dec 20, 2024

Mercy Hospital Washington is offering part-time night shifts on a 30-bed Medical/Surgical Unit with a nurse-to-patient ratio of 1:6. The hospital provides generous sign-on bonuses, stay premium programs, education assistance, and comprehensive benefits. Required certifications include ACLS and BLS.

Transportation Security Officer

Company: Department of Homeland Security - Transportation Security Administration

Location: Spokane International Airport, Washington Spokane International Airport, Washington

Posted Dec 20, 2024

Transportation Security Officers (TSOs) are responsible for ensuring traveler security across all transportation sectors. Their duties may include securing high-profile events and protecting transportation systems. Requirements for the role include U.S. citizenship, minimum age of 18, Selective Service registration, and passing various evaluations including interviews, drug screening, medical evaluation, and background investigation. TSOs must be proficient in English, available for various shifts and overtime, and capable of physical tasks such as lifting 50-pound objects and walking up to 3 miles. The role involves exposure to potentially lethal devices and dangerous chemicals. TSOs must undergo a background investigation and may need to travel for training.

Federal - Recruitment Marketing Sr. Analyst - 3877439

Company: Accenture

Location: Washington, DC

Posted Dec 20, 2024

Accenture Federal Services in Annapolis Junction, MD is seeking a Recruitment Marketing Sr. Analyst. The role involves digital marketing, social media management, and campaign execution to enhance employer brand and engage talent pools. The ideal candidate should have digital marketing experience, knowledge of social metrics, and possibly data analytics skills. Accenture values diversity and inclusion, ensuring equal employment opportunities for all.

Painter-Refinisher

Company: Legislative Branch - Architect of the Capitol

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 20, 2024

This job posting is for a journey level Painter-Refinisher position in the Architect of the Capitol, Senate Office Buildings, Painting Branch. The role involves coating work on furnishings and buildings, with a focus on historical environments. The position requires meticulous attention to detail and experience in painting-refinishing work. Eligibility requirements include U.S. citizenship, passing a drug test, and demonstrating job-related elements in the resume and question responses.

Iron Worker

Company: Department of the Treasury - Bureau of Engraving and Printing

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The Bureau of Engraving and Printing is hiring for an Iron Worker position. The role involves installation, dismantling, repair, and maintenance of specialized equipment in main and annex buildings. Key requirements include U.S. citizenship or nationality, relevant experience, and passing a background check. The position offers comprehensive federal benefits and may require weekend work and overtime.

Sales Repsentative - Future Opportunities

Company: Sleep Number

Location: Washington DC

Posted Dec 20, 2024

Sleep Number is a sleep wellness technology leader that has been improving over 15 million lives with their smart beds for nearly four decades. They are guided by a purpose to improve the health and wellbeing of society through higher quality sleep. The company has a pipeline of talented individuals for their Retail Sales Team and offers world-class customer experience, proven sales process, and career growth opportunities. They provide guaranteed base pay plus uncapped commissions and monthly bonus incentives, most team members will earn a total annual compensation package of $49000-$69000, and offer an extensive benefits package including medical and pharmacy benefits, dental, life and disability insurance, a matched 401k Plan, paid time off, and much more. Safety is a top priority for Sleep Number supporting customers and team members wellbeing, and they are an equal opportunity employer.

High Voltage Electrician (Motor Vehicle Operator)

Company: Department of the Army - United States Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Dec 20, 2024

This is a Direct Hire Authority (DHA) solicitation for a High Voltage Electrician position in the DoD Workforce. The role involves planning, laying out, installing, modifying, testing, maintaining, and repairing high voltage electrical systems. The position requires a valid state class (CDL) B commercial driver's license, drug testing, a physical examination, and the use of personal protective equipment. The incumbent may need to respond to emergency situations and work in various conditions, including extreme weather and underground. The job is subject to a suitability or fitness determination and background investigation. The position offers a comprehensive benefits package and may include salary negotiations, student loan repayment, and credit for prior non-federal work experience.

Materials Handler

Company: Department of the Air Force - Air Mobility Command

Location: Fairchild AFB, Washington Fairchild AFB, Washington

Posted Dec 20, 2024

This job posting is for a Regular Part-time position with the 92 Force Support Squadron at Fairchild AFB, WA. The role involves receiving, storing, and issuing various supplies, materials, and equipment. The position requires a background check and a favorable pre-employment physical. Essential qualifications include experience with warehouse operations, knowledge of material handling techniques, and the ability to lift up to 40 pounds. The role is a Nonappropriated Fund (NAF) position under Morale, Welfare, and Recreation (MWR) activities for the Air Force and Space Force.

Pharmacy Technician

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted Dec 20, 2024

The Kaiser Permanente Pharmacy Technician plays a crucial role in supporting the daily workflow of the pharmacy, ensuring timely and appropriate distribution of drug therapy, and providing excellent customer service to patients. The job requires working knowledge and competency with cashiering processes and procedures, as well as adherence to Kaiser Permanente Cash Security and Compliance standards.

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Company: Apple

Location: Washington, DC

Posted Dec 20, 2024

Apple Retail is seeking a Specialist to deliver exceptional customer service, build brand loyalty, and create owners of Apple products and services. The role involves understanding customer needs, customizing recommendations, and staying updated on Apple's products, services, and sales processes. The Specialist will also support peers, maintain accuracy, and contribute to an inclusive environment. Minimum qualifications include availability to work flexible hours and reliably attend work. Preferred qualifications include knowledge of Apple products, ability to personalize solutions, work in a fast-paced environment, and demonstrate curiosity and teamwork. The role offers competitive pay, benefits including medical and dental coverage, retirement benefits, and educational reimbursement, and potential for discretionary bonuses or commission payments.

Environmental Health Data Scientist/Engineer

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This job posting is for a Title 42 position in the Office of Chemical Safety and Pollution Prevention, Office of Pollution Prevention and Toxics, New Chemicals Division. The role is office-centered, requiring regular on-site presence, but EPA offers work-from-home and flexible schedule options. The position requires a doctoral degree in a relevant scientific field, extensive experience, and recognition as an expert in the field. Qualified candidates can earn up to $250,000 annually and enjoy comprehensive federal benefits, including work-life quality options and potential eligibility for Public Service Loan Forgiveness.

Data Scientist, CG-1560-11/12

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This job posting is for a data analyst position in the FDIC's Division of Depositor and Consumer Protection, Policy and Community Analytics Section, in Washington, DC. The role involves advanced data analysis to support policy and community affairs, impacting long-term data strategies and policy frameworks. The position requires U.S. citizenship, Selective Service registration, and a minimum background investigation. Qualifications include a degree in Mathematics, Statistics, Computer Science, Data Science, or a related field, or a combination of education and experience. Specialized experience is required for higher grade levels, involving data science techniques, data analysis, machine learning, and statistical modeling.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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