Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Cybersecurity Risk Analyst ( Remote )

Company: CVS Health

Location: Washington, DC

Posted Dec 19, 2024

CVS Health is seeking a Cybersecurity Risk Analyst to enhance the continuous monitoring program for third-party cybersecurity maturity. The role involves identifying and analyzing risks, collaborating with internal teams, and facilitating resolution. The ideal candidate should have 3+ years of experience in IT security/risk, risk assessment methodologies, and vendor management. Preferred qualifications include healthcare cybersecurity experience and knowledge of Information Security frameworks. The position offers a competitive pay range and comprehensive benefits.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Dec 19, 2024

CVS Health is offering a 3rd year pharmacy intern role with significant responsibilities, including ensuring patient safety, managing pharmacy operations, and leading with empathy. The role requires strong communication skills, relevant work experience, and valid intern/technician licensure. The intern will be part of a team dedicated to improving healthcare and delivering exceptional patient care.

Nurse Assistant - ON CALL Capitol Hill

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Dec 19, 2024

The job involves providing patient care, including tasks like bathing, feeding, and dressing patients. The role requires a minimum of one year of customer service experience in a health care setting or direct patient care experience. A High School Diploma or GED is required, along with a Registered Nursing Assistant (Washington) or Nursing Assistant Certificate (Washington) at hire. A valid driver's license and Basic Life Support certification are also necessary. The role includes maintaining cleanliness of the patient's care environment and participating in patient care planning and interdisciplinary meetings.

DC Customer Stylist

Company: MM.LaFleur

Location: Washington, DC

Posted Dec 19, 2024

M.M.LaFleur is a female-founded womenswear company based in New York City, dedicated to empowering modern women through practical, comfortable, and beautiful clothing. They aim to revolutionize the shopping experience with hyper-personalized customer service. The Customer Stylist role in their Washington, D.C. Georgetown store involves driving sales, building customer relationships, and providing top-tier advice and product recommendations. The ideal candidate is passionate about the brand, goal-oriented, and has fashion and sales experience.

Teachers at Glover Park KinderCare

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Dec 19, 2024

KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, offers a variety of early education and child care options. They emphasize building confidence in kids, families, and the future. The company values its teachers, center staff, and field leaders, providing them with a supportive environment and opportunities for career growth. Benefits include discounted child care, medical, dental, and vision coverage, mental health support, and more. KinderCare operates in over 2,000 sites across 40 states, committed to providing high-quality child care to all families.

Supply Chain Communication & Change Manager

Company: CVS Health

Location: Washington, DC

Posted Dec 19, 2024

CVS Health is seeking a Change Management and Communication Specialist to support the Senior Director/Chief of Staff in adapting Supply Chain initiatives. The role involves executing communication strategies, facilitating leadership alignment, collaborating with key partners, identifying business needs, measuring success, developing communication content, and promoting continuous improvement. The ideal candidate should have 2+ years of project management experience, proficiency in Microsoft Office tools, and up to 10% travel. Preferred qualifications include direct experience in supply chain operations, familiarity with change management methodologies, exceptional communication skills, and the ability to influence without authority.

Engagement Delivery Manager - Federal, DC Region

Company: Salesforce

Location: Washington, DC

Posted Dec 19, 2024

Salesforce, the Customer Company, is seeking innovative Project Managers/Senior Managers for its Professional Services department. The role involves driving successful customer outcomes, leading complex projects, and managing relationships, deliverables, and outcomes. The ideal candidate should have over 10 years of project management experience, including handling external client projects, and a proven history of delivering high-quality results on schedule and within budget. The role requires strong interpersonal and communication skills, and the ability to work in a fast-paced, high-energy environment. The position offers a comprehensive benefits package, world-class training, and opportunities for community involvement.

Senior Enterprise Account Executive-Tax/Trade

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 19, 2024

This remote-based position in Dallas, TX involves developing account plans for new and existing accounts, prospecting new customers, and closing full solution sales to corporate customers. The role requires managing a list of major accounts, meeting or exceeding revenue targets, collaborating with cross-functional teams, and building strong relationships with key decision-makers. The ideal candidate should have a proven track record in selling complex software solutions to large enterprises, possess a growth mindset, and be skilled in leading detailed sales processes. The company offers comprehensive benefits, a globally recognized culture, learning and development opportunities, and a purpose-driven work environment.

Manager, Business Compliance

Company: CVS Health

Location: Washington, DC

Posted Dec 19, 2024

CVS Health is seeking a Business Compliance Manager with NCQA Accreditation experience for a role in Washington, DC. The candidate must reside in the EST or CST. The role involves developing tactical and operational plans, assisting in compliance policy development, ensuring adherence to laws and regulations, and supporting quality improvement initiatives. Required qualifications include a minimum of 5 years in healthcare insurance regulatory compliance, 3 years managing NCQA accreditation, and knowledge of federal and state healthcare laws. Preferred qualifications include project management and TQM experience. The pay range is $54,300.00 - $159,120.00, with additional benefits including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, and PTO.

Finance Administrator

Company: Aramark

Location: Washington, DC

Posted Dec 19, 2024

Aramark is seeking a Finance Administrator for an on-site position at Georgetown University. The role involves collecting and archiving financial data, creating reports, and presenting them for internal and client communications. The candidate should have a degree in finance, accounting, or business administration, with experience in data handling and presentation. Familiarity with Microsoft applications is required. The pay rate is $26.50-28.00, and benefits include comprehensive health, dental, vision, and work-life resources.

Director, Federal Government Affairs

Company: Walmart

Location: Washington, DC

Posted Dec 19, 2024

The Director, Federal Government Affairs, will be based in Washington, DC and play a crucial role in developing and maintaining relationships with Democratic stakeholders at the federal level. The ideal candidate should have a history of working with diverse stakeholders and will act as an advocate for the company, contributing to stakeholder engagement efforts. Responsibilities include providing input on legislative proposals, drafting testimony for Congressional hearings, and engaging with senior executive branch officials, members of Congress, and foreign ambassadors. The role requires ensuring alignment of Walmart's corporate goals with government policy, representing the company's positions with internal and external groups, and collaborating on messaging and media strategies. The candidate should have at least 7 years of experience on Capitol Hill or in public policy, with a strong track record, creative vision, and excellent communication skills.

Grocery Clerk

Company: Kroger

Location: Washington, MI

Posted Dec 19, 2024

The job description is for a Grocery Clerk at Kroger, a large national grocer. The role involves creating a positive customer experience, maintaining a clean and safe environment, assisting in meeting sales and profit goals, and embodying the company's core values. Responsibilities include helping customers discover new products, informing them of specials, ensuring product freshness, stocking and inventory management, adhering to food safety regulations, and promoting a safe work environment. The ideal candidate should have customer service skills, effective communication, and basic math knowledge. Kroger values its employees, offering growth opportunities and a supportive work environment.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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