Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

D&I Risk & Strategy Lead Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Dec 20, 2024

Fannie Mae offers a job opportunity for a D&I Risk & Strategy Lead Associate (Flexible Hybrid). The role involves conducting compliance and operational risk evaluations, analyzing and presenting results, assessing D&I-related policies, and supporting strategic planning. The ideal candidate has 4 years of relevant experience, a bachelor's degree, and strong writing skills. A master's degree, familiarity with AI risks, and change management experience are desired. Fannie Mae is a flexible hybrid company committed to fostering diversity and inclusion.

GIS Analyst (TS/SCI Required)

Company: Leidos

Location: Washington, DC

Posted Dec 20, 2024

Leidos is seeking a GIS Analyst to work remotely in the Washington D.C. Metro Area. The role involves analyzing and providing conflated information associated with Foundation feature data, maintaining and updating customer map and chart data, and geographic information. The candidate must have a high school diploma, active TS/SCI with the ability to obtain and maintain TS/SCI/Polygraph, and demonstrated experience with GIS software including ArcGIS Pro and QGIS. The position offers a pay range of $50,050.00 - $90,475.00.

Strategic Growth Manager

Company: Compass

Location: Washington, DC

Posted Dec 20, 2024

Compass, founded in 2012, is revolutionizing the real estate industry with its end-to-end platform. The Strategic Growth Manager role involves driving net-new revenue by bringing top-producing agents to Compass, selling the company's value proposition. This role requires high IQ and EQ, dealing directly with decision-makers. Qualified candidates should have a B.A. or B.S. and 5+ years of relevant experience, with a base pay range of $90,000-$110,000 annually. Compass offers a comprehensive benefits package and fosters a collaborative, inclusive culture.

Tableau Account Executive, Public Sector (Department of Health and Human Service)

Company: Salesforce

Location: Washington, DC

Posted Dec 20, 2024

Salesforce, a leading company in AI and CRM, is seeking a Tableau Account Executive for the Public Sector, specifically the Department of Health and Human Services. The role involves selling the entire Tableau platform, building relationships with key stakeholders, and driving customer satisfaction. The ideal candidate should have 7-10+ years of sales experience, preferably in federal civilian agencies, and a strong focus on execution and urgency. Salesforce is committed to equality and diversity, offering inclusive benefits and initiatives.

Senior Cybersecurity and Privacy Counsel (Senior Assistant Vice President)

Company: Wells Fargo

Location: Washington, DC

Posted Dec 20, 2024

Wells Fargo is seeking a Senior Counsel-Senior Assistant Vice President for the Cybersecurity and Privacy Legal Division. The role involves providing legal support and advice to the Chief Information Security Office and the Enterprise Business Resiliency Office. Key responsibilities include offering legal advice on complex matters such as information security, third-party risk management, incident response, privacy, and data security. The ideal candidate should have 4+ years of law experience, active state bar membership, and understanding of global financial services cybersecurity laws, regulations, and best practices.

Specialty Real Estate Finance (SREF) Portfolio Management Senior Manager

Company: Wells Fargo

Location: Washington, DC

Posted Dec 20, 2024

Wells Fargo is seeking a Commercial Real Estate - Specialty Real Estate Finance (SREF) Portfolio Management Manager. The role involves managing a portion of the SREF loan portfolio, leading a team of portfolio managers, and engaging with stakeholders and internal partners. Key responsibilities include managing and developing a team, executing control procedures, working with various teams for loan asset management, ensuring loans are appropriately hedged, and driving operational efficiency. The ideal candidate should have 6+ years of Commercial Real Estate Portfolio Management experience, strong analytical skills, and excellent communication abilities.

Federal Financials Business Consultant Senior

Company: CGI

Location: Washington, DC

Posted Dec 20, 2024

CGI Federal is seeking a Senior Federal Financials Business Consultant for a position in Washington, DC. The role involves working with clients to solve financial, budget, and audit remediation challenges. Key responsibilities include developing industry knowledge, leading Business Process Reengineering (BPR) efforts, assessing financial processes for automation opportunities, and providing quality client support. Required qualifications include 8+ years of accounting/financial experience, federal financial management expertise, and strong analytical and communication skills. The role offers a competitive salary range of $67,800.00 - $165,200.00, along with comprehensive benefits and opportunities for career growth.

Senior Developer/AEM Admin

Company: Leidos

Location: Washington, DC

Posted Dec 20, 2024

Leidos is seeking a Senior Software Developer for a long-term engagement with the Internal Revenue Service (IRS). The role involves software development, debugging, and addressing customer queries. The ideal candidate will manage entire projects, ensuring smooth progress through the full development lifecycle. Leidos offers a robust benefits package and a dynamic work environment. The position is fully remote, but candidates in the DMV area are preferred for occasional in-person collaboration.

Principal Salesforce Technical Architect

Company: IBM

Location: Washington, DC

Posted Dec 20, 2024

IBM Consulting offers a career with long-term client relationships, collaboration, and opportunities to work on hybrid cloud and AI projects globally. The role of a Principal Salesforce Technical Architect involves managing large Salesforce implementations, providing architectural guidance, and technical expertise to delivery teams. Required expertise includes Salesforce Technical Architecture, Salesforce Development, and relevant certifications. Additional expertise in US Federal government security clearance is preferred.

Senior Sales Executive, Mid-Law (Northern FL, Miami)

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 20, 2024

Thomson Reuters is seeking a Senior Sales Executive to sell products like Westlaw, Practical Law, HighQ, and CoCounsel to medium law firms in TN, Northern FL, or Miami. The role involves driving results, closing deals, managing relationships, and possessing deep product knowledge. The ideal candidate has 5+ years of sales experience, a college degree, and expertise in legal publishing. Thomson Reuters offers a comprehensive benefits package, flexible work environment, and a mission to promote justice, truth, and transparency.

Analyst, Strategy & Ops Global Government Engagement

Company: Visa

Location: Washington, DC

Posted Dec 20, 2024

Visa, a global leader in payments and technology, is seeking a Strategy & Operations Analyst for its Government Engagement team. The role involves operational support, knowledge management, cross-functional collaboration, strategic alignment, executive briefings, high-quality communications, compliance and risk management, project management, narrative development, content development, event planning, and coordination. The ideal candidate should have strong leadership skills, maturity, attention to detail, and the ability to scale up knowledge in new areas. They should also possess excellent analytical abilities, communication skills, and proficiency in PowerPoint and Excel. The position is hybrid, requiring 2-3 set days in the office per week and occasional travel. The estimated salary range is $105,800.00 to $149,550.00 USD per year.

SAP Reporting Lead

Company: IBM

Location: Washington, DC

Posted Dec 20, 2024

IBM Consulting offers a career with long-term relationships and collaboration with global clients. You'll work with industry visionaries to enhance hybrid cloud and AI journeys. The role involves overseeing data reports, generating Travel and Expense reports, and demonstrating knowledge of Federal Travel Regulation and industry compliance standards. Required expertise includes in-depth Concur configuration, report generation, data analytics, and strong analytical and communication skills. Candidates local to the DMV area may need to work onsite in Reston, VA.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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