Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Space Ops Specialist - Space Systems Ops & Sustainment

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 07, 2024

This job description is for a Space Operations Specialist position in a dynamic and diverse environment, responsible for providing engineering support and ensuring seamless execution of critical software and hardware systems. The role requires working in an adaptable small team environment, maintaining a regular and predictable work schedule, and performing other duties as necessary. The position requires a Bachelor's degree or higher with 6 or more years of related experience, and a current active TSSCI with CI Polygraph government issued security clearance.

Practical Nurse

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 07, 2024

This is a Direct Hire Authority (DHA) solicitation for a Practical Nurse position in the pediatrics unit at Madigan Army in Tacoma, Washington. The role involves working with children and youth under 18, requiring a background investigation, seasonal influenza vaccinations, and potential random drug testing. A pre-placement medical examination and Basic Life Support (BLS) certification are mandatory. The position requires one year of nursing experience in a medical facility, performing duties like taking vital signs and assisting with procedures. U.S. Citizenship is required, and a one-year trial period may be necessary. Salary negotiation is possible for new federal service candidates with superior qualifications.

Chief, Healthcare and Consumer Products Section

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The Antitrust Division's mission is to uphold competition by enforcing antitrust laws, fostering economic freedom. They achieve this through litigation and collaboration with various agencies. The role requires a U.S. citizen with a J.D. or LL.B degree, extensive legal experience in antitrust, and expertise in international interactions. Mandatory Technical Qualifications include complex antitrust policy development, interaction with regulatory agencies, and team leadership. Executive Core Qualifications focus on leading change, people, results, business acumen, and coalition building.

Senior Operations Analyst

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The job posting is for a Senior Operations Analyst position in the Federal Financing Bank (FFB) under the Departmental Offices- Under Secretary Domestic Finance-Office of Federal Lending. The role requires extensive experience in budget, administration, human resources, and procurement. Specialized experience includes leading the drafting and execution of reimbursable and payable agreements, creating financial data reports, and managing procurement initiatives. The position offers comprehensive benefits, opportunities for advancement, and telework options. It requires U.S. citizenship, a background investigation, and compliance with federal ethics laws.

LOAN SPECIALIST

Company: Other Agencies and Independent Organizations - Export-Import Bank of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

This job announcement details the requirements and qualifications for a specific position within an agency. The role involves expertise in project, structured finance, or corporate finance transactions, particularly in sectors like advanced air mobility, biomedical, manufacturing, renewable energy, and battery technology. Specialized experience must be documented on the resume, and a one-year probationary period is required. The incumbent must obtain a national security clearance and may be subject to random drug testing. The position may also be filled through Merit Promotion procedures. The announcement emphasizes the need for full-time experience equivalent to at least GS-13 level, and warns against copying job duties into the resume. It also outlines requirements for current or former political appointees, CTAP/ICTAP eligibles, veterans, and Selective Service registration. The agency offers a comprehensive benefits package to federal employees.

Supervisory Management & Program Analyst

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

This job posting is for a position within DHS, FEMA, Office of Response and Recovery, Logistics Management Directorate, Office of Business, Industry and Infrastructure and Integration (OB3I) in Washington, DC. The role involves managing various assignments to analyze, evaluate, and improve internal operations, organizations, structures, or programs. Key requirements include U.S. citizenship, passing a background investigation, Selective Service registration, meeting time-in-grade requirements, obtaining a government credit card, and being able to deploy domestically for extended periods. Qualifications necessitate one year of specialized experience equivalent to GS-13 level in the federal government, involving managing subordinates, conducting data analyses, and applying analytical methods to program operations.

Case Management Specialist, GS-301-11/12/13

Company: Department of Homeland Security - U.S. Coast Guard

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The text describes a job vacancy for a Case Management Specialist (GS-301-11/12/13) in the Department of Homeland Security, U.S. Coast Guard, NPFC CASE MANAGEMENT DIVISION -CM. The role involves working with the Oil Pollution Act of 1990, pollution removal techniques, and utilizing current PC technology software. The position has promotion potential but no guarantee. Key requirements include U.S. citizenship, registration or exemption from Selective Service, and suitability for federal employment. Qualifications vary by level (GS-11, GS-12, GS-13), with each level requiring specific experience or education. The role does not have a positive education requirement, and transcripts must be submitted. The position is subject to E-Verify and the Fair Chance Act. A conditional offer of employment requires completion of an Optional Form 306 and certification of application accuracy.

Program Assistant

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The text describes a job posting for a Program Assistant position in the Collections Division of the National Library Service Blind/Print Disabled Directorate, Library Collections and Services Group. The position is non-supervisory and part of a bargaining unit. It involves administrative tasks, writing, computer technology use, planning, prioritizing, organizing, and collaborative interaction. The salary is based on the Washington, D.C., Metropolitan area's locality pay adjustments. The Library of Congress, as the employer, is an equal opportunity employer and offers a comprehensive benefits package. Applicants must meet certain qualifications, including experience in administrative processes, writing, and technology use. They must also pass a personnel security/suitability investigation. Special considerations are given to veterans and individuals with disabilities.

Supervisory Management & Program Analyst

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

This job posting is for a position within DHS, FEMA, Office of Response and Recovery, Logistics Management Directorate, Office of Business, Industry and Infrastructure and Integration (OB3I) in Washington, DC. The role involves managing various assignments to analyze, evaluate, and improve internal operations, organizations, structures, or programs. Key requirements include U.S. citizenship, passing a background investigation, Selective Service registration, meeting time-in-grade requirements, obtaining a government credit card, and being able to deploy domestically for extended periods. Qualifications necessitate one year of specialized experience equivalent to GS-13 level, involving managing subordinates, conducting data analyses, and applying analytical methods to program operations.

Trial Attorney

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The Special Litigation Section of the Civil Rights Division is recruiting for a Trial Attorney position. The role involves complex investigations, litigation, and enforcement of settlement agreements affecting the rights of people with disabilities. The job requires a JD degree, bar membership, and specific years of post-JD legal experience. Preferred qualifications include judicial clerkships, law review, and experience working with disadvantaged groups. The Department of Justice is an Equal Opportunity Employer, welcoming applications from persons with disabilities. The role offers a comprehensive benefits package.

NAVAL ARCHITECT

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 07, 2024

This is a public notice flyer for anticipated vacancies in a federal agency. Interested applicants must follow specific application instructions, as applications won't be accepted through the flyer. The notice highlights various requirements for employment, including US citizenship, federal employment suitability, direct deposit, E-Verify, Selective Service registration, security clearance, travel capabilities, and tenure agreement for Critical Acquisition Positions. The role demands specialized experience in engineering or naval architecture, a professional engineering degree, or equivalent experience. The position is covered under the Defense Acquisition Workforce Improvement Act and requires Continuous Learning Points. Veteran's preference does not apply under this hiring authority.

Chief, Transportation, Energy, and Agriculture Section

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The Antitrust Division's mission is to uphold competition laws, protecting economic freedom and opportunity for Americans. This is achieved through litigation and collaboration with various agencies. The role requires a U.S. citizen with a J.D. or LL.B degree, extensive legal experience in antitrust, and expertise in international interactions. Mandatory Technical Qualifications include complex antitrust policy development, interaction with regulatory agencies, and team leadership. Executive Core Qualifications focus on leading change, people, results, business acumen, and coalition building.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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