Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Attorney-Adviser (Senior Attorney), CG-0905-14

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The text describes a job opening in the Assessments Unit of the Supervision, Legislation & Enforcement Branch in the Legal Division of the FDIC. The role involves providing counsel on policy-oriented legal work related to the FDIC's supervisory and regulatory functions. The position requires U.S. citizenship, completion of a minimum background investigation, and current active bar membership. Qualifying experience must be directly related to the position and gained after bar membership. The role necessitates at least one year of specialized experience equivalent to CG-13/GS-13 or above in the Federal service, including drafting legal documents, conducting research, and providing briefings to senior managers. The position offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Summer Internship (Engineering Aide)

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The Architect of the Capitol offers a Summer Internship Program for engineering students, providing hands-on professional experience, training, and exposure to public service careers on Capitol Hill. Eligibility requires being a U.S. citizen or permanent resident, at least 16 years old by June 30, 2025, and currently enrolled in high school, college, or university. High school students need CAD/GIS experience, while college students must major in engineering or related fields. The position is limited to three years of participation. A drug test, background check, and E-Verify are required.

Physician Assistant Urology (Pacific Medical Centers)

Company: Pacific Medical Centers

Location: Seattle, Washington

Posted Dec 07, 2024

Pacific Medical Centers in Seattle, Washington is hiring an experienced Urology Physician Assistant. The role involves treating a wide range of urological conditions including kidney stones, prostate issues, and cancers. The compensation is between $123,017 and $159,880 per year. PacMed values integrity, compassion, and respect, and offers state-of-the-art technology. Seattle, where the center is located, is known for its robust economy, arts scene, and outdoor lifestyle.

Vice President, Financial Institutions

Company: Other Agencies and Independent Organizations - Development Finance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The U.S. International Development Finance Corporation (DFC) is seeking a Vice President for the Office of Small Business & Financial Services (OSBFS). The role involves managing direct loans and loan guarantees to financial intermediaries that lend to micro, small, and medium businesses in emerging markets. The ideal candidate must be a U.S. Citizen or National, have a Secret security clearance, and possess extensive experience in senior leadership, strategic planning, and complex transaction origination within financial institutions in emerging markets.

PUBLIC AFFAIRS SPECIALIST

Company: Other Agencies and Independent Organizations - Development Finance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

This job posting is for a Public Affairs Specialist role at the U.S. International Development Finance Corporation (DFC), Office of External Affairs (OEA). The role involves supporting OEA's work by organizing events to build DFC's reputation and relationships with various stakeholders. The position requires U.S. citizenship or nationality, registration for Selective Service for eligible males, and successful completion of a background investigation. Qualifications include specialized experience in event planning, communication, and stakeholder engagement, with opportunities at both GS-13 and GS-14 levels.

Biological Science Technician (Wildlife)

Company: Department of the Interior - U.S. Fish and Wildlife Service

Location: Othello, Washington Othello, Washington

Posted Dec 07, 2024

The text describes a job opening for a Biological Science Technician (Wildlife) position, GS-0404-5, located in Otello, Washington, for the Region 1, Central Washington, National Wildlife Refuge Complex. The role requires U.S. citizenship, a clean background check, a valid driver's license, and the ability to wear an official U.S. Fish and Wildlife Service uniform. The position may involve a probationary period and mandatory registration for Selective Service for individuals assigned male at birth after 12-31-59. Qualifications include one year of specialized experience in wildlife population or habitat surveys, or a bachelor's degree in relevant fields. Proof of education is required, and pass/fail courses may not be considered. The position is not eligible for PCS entitlements and is suitable for telework only in emergencies. Additional information includes salary details, career transition assistance, and reasonable accommodation policies.

Reg E Specialist (Remote - WA, OR, CA, ID)

Company: Banner Bank

Location: Washington DC

Posted Dec 07, 2024

Banner Bank is a well-established financial institution with a strong focus on customer service, employee volunteerism, and community involvement. They offer a wide range of financial services, including personal banking, business services, and operational support for Reg E Dispute Resolution. The bank values knowledge of specific financial products and regulations, such as Reg E, MasterCard, BSA, AML, OFAC, and UDAAP. They are committed to diversity in the workplace and offer comprehensive employee benefits.

Director, System Operations Security

Company: Department of Transportation - Federal Aviation Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The Air Traffic Organization employs 35,000 personnel ensuring aircraft safety, separation, and punctuality. System Operations Services manages various operational services, including air traffic flow management, flight service functions, and National Airspace security. The FAA Executive System requires applicants to demonstrate senior executive-level management capability through their resume. Key leadership requirements include operational results, leading people, building relationships, and leading strategic change. Technical requirements involve managing national security and emergency response in Air Traffic Management, and handling classified or sensitive information. The position may require a background investigation and drug screening, with PCS entitlements for relocation. A comprehensive benefits package is offered to federal employees.

Information Technology (System Analysis/System Administration)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 07, 2024

The text describes a job position at the Army Medical Center in Tacoma, Washington. The role involves developing an entire information system project from initial discussions to post-installation modifications. Tacoma, a diverse city between Seattle and Olympia, is known for its mild climate and scenic views of Mount Rainier. The position is a direct hire solicitation, subject to a suitability or fitness determination and a background investigation. It requires a Secret Security clearance, a one-year trial period, and the completion of a pre-employment physical examination. The job involves lifting moderately heavy items and requires immunization screening. Qualifications include specialized IT experience or relevant education, with a focus on attention to detail, customer service, oral communication, and problem-solving skills.

Supervisory Information Technology Program Manager (ACIO)

Company: Department of Energy - National Nuclear Security Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The Associate Chief Information Officer, Information Technology and Operations (IT & OPS) role involves developing and maintaining a flexible roadmap for information management and operational technology. The incumbent is responsible for implementing policies and procedures that ensure strong security, risk management, and compliance with regulations to support mission objectives. Requirements include passing a pre-employment drug test, obtaining a Q level security clearance, and being a U.S. citizen. Specialized experience is needed, including IT management, risk assessment, and overseeing project costs.

Economist (Pathways Recent Graduate)

Company: Department of Energy - Federal Energy Regulatory Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The Federal Energy Regulatory Commission (FERC) has been recognized as one of the top 5 mid-size agencies in the Best Places to Work in the Federal Government Rankings. The agency's Pathways Recent Graduates Program offers developmental experiences in the energy sector. This position is in the Office of Energy Market Regulation (OEMR). Eligibility requires recent graduation within the last two years with a qualifying degree. Specialized experience in collecting and analyzing technical information, or formulating policy recommendations, is required. The role involves a probationary period, background investigation, and potential security clearance. FERC is also highly ranked in Diversity, Equity, Inclusion and Accessibility, Effective Leadership, and Work-Life Balance.

Laborer (Motor Vehicle Operating)

Company: Department of the Interior - National Park Service

Location: Stehekin, Washington Stehekin, Washington

Posted Dec 07, 2024

The Pacific West Region is recruiting for seasonal Laborer (Motor Vehicle Operating) positions, with an anticipated entry on duty of April 2025. The role involves assisting permanent staff with field work, including operating motor vehicles and heavy power equipment. U.S. Citizenship is required, and a valid driver's license is necessary. The position may require on-call work, evenings, weekends, holidays, overtime, and shift work. Applicants must be at least 18 years old, or 16 with certain conditions. No travel, transportation, or relocation expenses will be paid. The position does not allow for substitution of education for experience.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages