Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Senior Government Affairs Associate

Company: Robinhood

Location: Washington, DC

Posted Dec 04, 2024

Robinhood, a fintech company focused on democratizing finance, is hiring a Senior Government Affairs Associate to work with Democratic policymakers. The role involves advocating for policy issues, building relationships, and equipping internal partners with policy insights. Candidates should have 8+ years of experience in U.S. Congress or Executive Branch, familiarity with financial services, and excellent communication skills.

Multifamily Credit Underwriting and Operations - Senior Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Dec 04, 2024

Fannie Mae is seeking a Multifamily Credit Underwriting and Operations - Senior Associate. The role involves maintaining governance activities, performing compliance reviews, providing administrative support for audits and exams, ensuring timely deliverables, and managing project activities. The ideal candidate will have 2-5 years of related experience, familiarity with Multifamily credit, strong communication skills, and proficiency in Excel and PowerPoint. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Pharmacy Manager

Company: CVS Health

Location: Washington, DC

Posted Dec 04, 2024

CVS Health emphasizes a purpose-driven culture, focusing on human-centric health care. The Pharmacy Manager role is crucial, involving patient safety, professional practice, regulatory compliance, customer service, personnel management, inventory, financial oversight, and workflow management. The role also includes leading with empathy, motivating staff, identifying business opportunities, and driving healthy outcomes. The pay range is $70.00 - $87.00, with additional benefits like medical, dental, vision, 401(k), and well-being programs. CVS Health is committed to inclusivity and accommodating qualified applicants with arrest or conviction records.

Mammography Technologist - Tacoma - TPT/Per Diem

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted Dec 04, 2024

The job posting is for a mammography position that involves providing high-quality patient care, including diagnostic testing, customer service, and maintaining safety standards. The role requires a Certified Radiologic Technologist, with a high school diploma or equivalent, and basic life support certification. The company is committed to its employees, offering competitive wages with a recent 9% increase. The job involves performing mammography images, developing films, and ensuring patient confidentiality. The ideal candidate should have problem-solving skills, excellent customer service, and preferably one year of mammography experience.

Mercy Hospital Washington - Nursing Opportunities

Company: Mercy

Location: Washington, Missouri

Posted Dec 04, 2024

Mercy Hospital Washington is offering various full-time, part-time, and PRN positions with numerous incentives. These include sign-on bonuses for experienced and graduate RNs and LPNs, a Stay Premium Program, education assistance, loan forgiveness, competitive salaries, and comprehensive benefits. The hospital fosters a supportive work environment and encourages innovation in healthcare.

Administrative Assistant

Company: CGI

Location: Washington, DC

Posted Dec 04, 2024

CGI Federal is seeking an Administrative Assistant for a position in Washington DC. The role involves participating in special studies, assisting in policy development, and providing technical support for the ICE Official Mail Accounting System (OMAS). Required qualifications include excellent knowledge of research methodology, strong communication skills, and proficiency in various software such as MS Office Suite, SharePoint, and Visio. The position offers competitive compensation, benefits including a 401(k) plan and health benefits, and the opportunity to be an owner from day one at CGI Federal.

Exhibition Cook - Georgetown University Law School

Company: Aramark

Location: Washington, DC

Posted Dec 04, 2024

The Exhibition Cook position at Aramark involves cooking and preparing food using standard recipes and production guidelines, while adhering to food safety and sanitation procedures. The role may include supervising employees, training staff, and operating various kitchen equipment. The hourly rate is $23.02-24.02, with benefits including medical, dental, vision, and work/life resources. Aramark values employee development and offers opportunities for professional growth. Previous supervisory experience, cooking experience, and food safety certification are preferred qualifications.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Dec 04, 2024

CVS Health is inviting applications for Pharmacy Technicians, emphasizing their commitment to human-centric health care. The role involves delivering compassionate care, managing prescription tasks, and ensuring regulatory compliance. Successful candidates will demonstrate accountability, caring, collaboration, innovation, and integrity. The position offers career growth opportunities and a comprehensive benefits package.

Senior Software Engineer

Company: Immuta

Location: Washington DC

Posted Dec 05, 2024

Immuta is a company that enables organizations to unlock the value of their cloud data by protecting it and providing secure access. The company's data security platform offers sensitive data discovery, security, and access control, as well as data activity monitoring and deep integrations with leading cloud data platforms. Immuta is trusted by Fortune 500 companies and government agencies worldwide to secure their data. The company was founded in 2015 and is headquartered in Boston, MA. Immuta has received significant funding and recognition from industry leaders. The company's software engineers develop next-generation technologies to govern and protect data, and are looking for passionate engineers to join their agile engineering team.

Client Success Manager, Fireside

Company: FiscalNote

Location: Washington, DC

Posted Dec 04, 2024

FiscalNote is hiring a Client Success Manager for the Fireside product, a top-tier Constituent Relationship Management software for government officials. The CSM role involves managing client onboarding, implementation, and education, ensuring clients utilize the product effectively. CSMs act as a bridge between clients and internal teams, fostering strong relationships to enhance client satisfaction and retention. The ideal candidate should have 2+ years of client-facing experience, be self-motivated, and have a consultative approach. Experience in government is beneficial but not required.

IAM Governance Analyst (Data Analytics / Regulatory, Audit, and Process)

Company: Bank of America

Location: Washington, DC

Posted Dec 04, 2024

Bank of America offers a job in Global Information Security (GIS), specifically in Identity & Access Management (IAM). The role involves managing IAM policy requirements, monitoring adherence, and driving remediation strategies. The position requires experience with IAM solutions, familiarity with NIST 800-53, COBIT, COSO, ISO, and attack frameworks. Strong technical skills, analytical abilities, and leadership qualities are desired. The role is eligible for a discretionary incentive plan and benefits.

Partner Marketing Manager, AI, Government

Company: Meta

Location: Washington, DC

Posted Dec 04, 2024

Meta is seeking an experienced Partner Marketing Manager for its Government division, specifically for the Llama (Large Language Model Meta AI) project. The role involves developing and executing co-marketing strategies to engage government decision-makers and practitioners, building strategic relationships with key partners and policy makers. Responsibilities include creating comprehensive co-marketing plans, using data to track impact and make decisions, systemizing marketing efforts, managing budgets, staying updated on industry trends, and managing vendor relationships. The ideal candidate should have 10+ years of B2B marketing experience, particularly in the government and policy space, with a proven track record in developing successful marketing programs for government decision-makers. Familiarity with AI technologies and government procurement rules is preferred.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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