Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Technology Sales Leader - US Federal Civilian

Company: IBM

Location: US Washington

Posted Dec 04, 2024

This text describes a role within IBM as a Federal Technology Portfolio Seller. The role involves working with clients to adopt and consume IBM's hybrid cloud data and AI solutions. The role requires deep knowledge of Federal customers, technical skills, and the ability to translate customer requirements into a cross-product portfolio architecture. The role also involves strategic advisory, cocreation with clients, and demonstrating the value of IBM's products, services, and people. The role is based in DC and requires a demonstrable track record of success in complex technology sales and account relationship development. The role requires Federal industry expertise or experience selling to Federal Civilian or other public sector clients.

DC Store Supervisor

Company: MM.LaFleur

Location: Washington, DC

Posted Dec 04, 2024

M.M.LaFleur, a female-founded womenswear company based in New York City, is seeking a Store Supervisor for its Washington, D.C. Georgetown store. The role involves driving revenue through individual selling, maintaining a book of business, and assisting with training the team on visual and operational processes. The ideal candidate should have strong customer service skills, brand knowledge, and the ability to create personal styling experiences. They must be comfortable in a fast-paced environment, have fashion and sales experience, and be able to work full-time including weekends and evenings. The position requires prolonged periods of standing/walking and frequent lifting of up to 30 lbs.

Cyber Risk Analyst

Company: Red Gate Group

Location: Washington DC

Posted Dec 04, 2024

The Red Gate Group is seeking a skilled Cyber Risk Analyst to support the Defense Threat Reduction Agency (DTRA) in Reston, VA. The role involves working with DoD programs to discover their cyber risks, understand policies, and develop a mitigation plan. The candidate will work with engineers and subject matter experts to assess the entire threat landscape and help guide clients through a plan of action with presentations, white papers, and milestones. The ideal candidate will have 5+ years of experience in a professional IT environment, 3+ years of experience with cybersecurity, and 3+ years of experience with Assessment and Authorization (AampA) in support of DoD and IC programs.

Program Analyst

Company: BryceTech

Location: Washington DC

Posted Dec 04, 2024

BryceTech is seeking an experienced Program Analyst to join their team and support their Federal Government Customer. The successful candidate will work as a member of the HCORE support team providing day-to-day support for a government Policy and Program office. The Program Analyst is responsible for planning, organizing, securing, and managing resources to bring about the successful completion of specific program goals and objectives.

Secretary III

Company: CGI

Location: Washington, DC

Posted Dec 04, 2024

CGI Federal is seeking an Administrative Specialist for a Secretary III position in Washington, DC. The role involves managing correspondence, screening calls, liaising with various administrative areas, and using office automation software. Required qualifications include experience with SharePoint, proficiency in Microsoft Office Suite, a Bachelor's degree, and relevant work experience in administrative, finance, or analytical backgrounds. The position offers competitive compensation, benefits, and opportunities for career growth. US Citizenship is required due to the nature of the government contract.

Care Manager (LCSW) - Inpatient Psychiatry

Company: Lee Company

Location: Washington, CT

Posted Dec 04, 2024

Hartford HealthCare is seeking a Licensed Clinical Social Worker (LCSW) for a full-time position at Charlotte Hungerford Hospital in Torrington, Connecticut. The role involves collaborating with a multidisciplinary Care Management Team to provide comprehensive patient care, including psychosocial, financial, and discharge planning. The ideal candidate should have a Masters in Social Work, active LCSW licensure in Connecticut, and at least 3 years of Medical Social Work experience. The position offers opportunities for career development and growth within a cutting-edge healthcare organization that values work-life balance.

Software Engineer, Product

Company: Meta

Location: Washington, DC

Posted Dec 04, 2024

Meta, the company behind popular platforms like Messenger, Instagram, and WhatsApp, is seeking experienced full-stack Software Engineers. The role involves full stack web/mobile application development, creating consumer products, leading major initiatives, and onboarding new team members. The ideal candidate should have 8+ years of programming experience, experience with scripting languages, and a proven track record of leading projects and teams. Meta is committed to fostering an inclusive environment and offers competitive compensation packages including bonus, equity, and benefits.

Systems Consultant (Recording Studio)

Company: KeenLogic

Location: Washington DC

Posted Dec 04, 2024

KeenLogic is seeking a Systems Consultant to work with the US Senate Office of the Sergeant at Arms, providing expert support for hardware and software systems in professional recording studios. The role involves supporting both Windows and Apple environments, managing studio-specific hardware, and assisting with mobile device integration. The candidate must have a Bachelor's degree in a relevant field, 5+ years of direct customer support experience, and exceptional verbal and written communication skills.

Concierge Senior Specialist

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Dec 04, 2024

BCG is seeking a dynamic and team-centric individual for a highly visible role as the WAS Concierge Senior Specialist. The role involves collaborating with the Office Experience Team to ensure smooth operations and high-level customer service. Responsibilities include developing initiatives to improve concierge services, training junior team members, analyzing data for improvements, and managing digital tools. The ideal candidate should have strong service orientation, attention to detail, excellent communication skills, and proficiency in Windows applications.

Pharmacy Intern

Company: Walgreens

Location: Washington, DC

Posted Dec 04, 2024

The job involves learning to provide excellent patient care by assisting pharmacists and team members, adhering to regulations, and using pharmacy systems. The role focuses on customer experience, operations, and training. Responsibilities include engaging customers, resolving issues, modeling customer service, and maintaining a clean, organized pharmacy. The ideal candidate is a pharmacy student fluent in English, willing to work flexible hours, and prefers retail experience with Walgreens.

Platinion Lead IT Architect

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Dec 04, 2024

Boston Consulting Group (BCG) Platinion, a division of BCG, is a global leader in business strategy and technology consulting. Established in 1963, BCG pioneered business strategy and has since expanded to offer a transformational approach benefiting all stakeholders. BCG Platinion, launched in 2000, adds deep technical expertise, focusing on digital excellence and sustainable competitive advantage. With offices worldwide, BCG Platinion supports clients' total digital transformation through technology, design, cybersecurity, and risk management. As an IT Consultant, you'll collaborate on interdisciplinary teams, developing leading IT concepts and architectural solutions. Key responsibilities include solution and application architecture, IT process restructuring, and supporting IT functions during mergers and acquisitions. BCG Platinion values technical experts who are collaborative, comfortable with ambiguity, and have extensive IT expertise. BCG offers competitive compensation, benefits, and a supportive work environment.

Systems Consultant

Company: KeenLogic

Location: Washington DC

Posted Dec 04, 2024

KeenLogic is seeking a Systems Consultant to work with the US Senate Office of the Sergeant at Arms on hardware and software systems across Windows and Apple environments. The role involves troubleshooting, customer support, and ensuring users can efficiently utilize technology solutions. The position requires a Bachelor's degree, 5+ years of customer support experience, and technical expertise in multi-platform environments.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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