Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Summer Intern, Site Engineering

Company: The Washington Post

Location: Washington, DC

Posted Dec 03, 2024

The Washington Post is seeking curious and creative interns to work with their engineering department, offering a paid hourly position for 35-40 hours per week. Interns will work on real production features, collaborating with full-time engineers and participating in exclusive events. The internship is based in the D.C. office and is open to students enrolled in a degree-seeking program, regardless of background or experience. The Post values diversity and innovation, aiming to provide high-quality, trustworthy news while fostering a multi-generational workforce.

Standards Editor

Company: The Washington Post

Location: Washington, DC

Posted Dec 03, 2024

The Washington Post is seeking an experienced editor to join its Standards desk, responsible for maintaining accuracy, consistency, and fairness in journalism. The role involves overseeing corrections, advising on complex stories, enforcing reporting standards, and working closely with the legal team. The ideal candidate will have at least 10 years of journalism experience, strong news judgment, and meticulous fact-checking skills. They should also possess excellent interpersonal skills and a cool head under pressure. The position offers comprehensive benefits and is based in the Washington, D.C. newsroom.

Cybercrime Disruption Specialist

Company: Bank of America

Location: Washington, DC

Posted Dec 03, 2024

Bank of America is seeking a Cybercrime Specialist to join their Cybercrime Disruption & Response team. The role involves researching and understanding the cybercriminal ecosystem, identifying emerging threats, and collaborating with enterprise stakeholders to prevent cybercrime. The ideal candidate should have 3+ years of experience in cyber fraud, threat intelligence, or cyber threat evaluation, and proficiency in data analysis and Python. The position offers a competitive salary and benefits package, with opportunities for career growth and making a significant impact in the field of cybersecurity.

Salesforce Enterprise Architect (TS/SCI + Full Scope Polygraph)

Company: IBM

Location: US Washington

Posted Dec 03, 2024

The text describes a role as an Enterprise Architect specializing in implementing Salesforce within a highly secure client engagement. The role involves designing and overseeing the delivery of complex, scalable, and secure Salesforce solutions that align with the client's business objectives and stringent security requirements. The architect must have extensive experience in Salesforce architecture and implementation, with expertise in Sales Cloud, Service Cloud, Experience Cloud, and integrations. They should be proficient in Salesforce technologies, integration frameworks, APIs, and middleware. The role requires strong leadership, stakeholder communication, and problem-solving skills, as well as experience managing secure large-scale implementations. The candidate should demonstrate a commitment to innovation, scalability, and compliance.

Account Executive-Traffic Manager

Company: BLN24

Location: Washington DC

Posted Dec 03, 2024

BLN24 is a rapidly growing digital creative agency that supports the US Federal Government. They offer a flexible corporate environment, competitive benefits, and opportunities for professional and personal growth. The company values diversity and inclusion, and is an equal opportunity employer.

Barista - Georgetown University

Company: Aramark

Location: Washington, DC

Posted Dec 03, 2024

Aramark is hiring full-time Baristas for a dynamic role with unlimited career growth. The position involves preparing specialty drinks, assisting with food preparation, and handling customer transactions. The hourly rate is $21.55, and benefits include medical, dental, vision, and work/life resources. Previous experience in customer service, cash handling, and barista roles is preferred. The role requires basic math skills, ability to work independently, and adherence to health and safety guidelines.

Assistant General Manager, Washington DC

Company: Equinox

Location: Washington, DC

Posted Dec 03, 2024

Equinox Group is a thriving collective of lifestyle brands, including Equinox, Blink, Pure Yoga, SoulCycle, Equinox Hotels, and Equinox Media. They are passionate about high-performance living and strive to unleash the untapped potential in everyone. The Assistant General Manager role involves ensuring smooth operations, managing staff, and driving revenue. Candidates should have 3-6 years of management experience in a customer service business, preferably in retail or hospitality, and a 4-year college degree.

Operational Risk Communications, Training and Process Architect (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Dec 03, 2024

Fannie Mae is seeking a candidate for a Hybrid role in Washington, DC, Reston, VA, or Plano, TX. The Operational Risk Communications, Training and Process Architect will develop and maintain detailed process maps, create user-friendly job aids, design training programs, and contribute to business process models. The ideal candidate will have 2 years of experience in process improvement, training, and/or documentation roles within a Risk Management organization, preferably in the Financial Services industry. They should also have 1 year of Business Processing Modeling Notation (BPMN) experience and proficiency in enterprise process modeling tools. Strong analytical, communication, and organizational skills are required. Fannie Mae offers a flexible hybrid work environment and comprehensive benefits.

Navy Qualified Validator (NQV) Level II

Company: H2 Performance Consulting Corporation

Location: Washington DC

Posted Dec 03, 2024

H2 Performance Consulting is seeking a Navy Qualified Validator with experience in Navy Cloud authorizations and cybersecurity Assessment and Authorization. The job requires a Secret Clearance and a Bachelor's Degree or relevant experience.

Federal Technology Partner Specialist- DC Market

Company: IBM

Location: US Washington

Posted Dec 03, 2024

The text describes a role as a Technology Partner Specialist at IBM, focusing on working with Federal System Integrators (FSIs) to provide solutions to their technology challenges. The role involves utilizing deep technology expertise, collaborating with FSIs, and driving sales to address clients' internal transformation challenges. The candidate should have federal market and FSI experience, technical expertise in cloud, data, AI, and automation technologies, and a proven track record of successful sales.

Sales & Marketing Associate - Summer 2025 Start

Company: Bozzuto

Location: Washington, DC

Posted Dec 03, 2024

Bozzuto is a company that values community, inclusivity, and exceptional experiences. They are seeking a Sales & Marketing Associate who is customer-focused, communicative, and passionate about social media. The role involves converting leads into community tours, conducting personalized tours, building brand loyalty, and working weekends. Bozzuto offers competitive compensation, health & wellness benefits, paid leave, retirement planning, tuition reimbursement, and a diverse range of employee resource groups. The company is committed to the professional growth and well-being of its team members.

Relationship Banker - Washington, DC Market - Bilingual in English/Spanish Required

Company: Bank of America

Location: Washington, DC

Posted Dec 03, 2024

Bank of America is seeking a client-focused individual for a role in their financial center. The job involves engaging clients in the lobby, educating them on self-service resources like mobile banking and online banking, and assisting with transactions. Key responsibilities include accurately processing cash transactions, building relationships with clients, and connecting them to suitable financial solutions. The ideal candidate should be a self-starter with a strong work ethic, excellent communication skills, and the ability to learn and adapt to new technologies. Bilingual in English and Spanish is preferred. The role offers a competitive salary, benefits, and opportunities for career growth.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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