Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Director of Capture Management - Remote

Company: UnitedHealth Group

Location: Washington, DC

Posted Dec 03, 2024

Optum Serve is offering a leadership role in Capture Management, focusing on high-priority federal healthcare opportunities. The Director will lead a team of capture managers, oversee strategic capture efforts, and ensure successful execution of multiple concurrent pursuits. The role involves team leadership, strategic capture leadership, customer understanding, and win strategy development. Required qualifications include 5+ years of leadership experience, federal business development, and capture management, with a proven track record of winning large federal opportunities. Proficiency in capture management methodologies and federal procurement processes is essential. The role offers flexibility to work remotely and a comprehensive benefits package.

Senior Staff Cyber Security Engineer

Company: The Washington Post

Location: Washington, DC

Posted Dec 03, 2024

The Washington Post is seeking a highly experienced Sr. Staff Cyber Security Engineer to lead the design and implementation of robust security solutions. The role involves strategic security architecture, infrastructure design and optimization, cybersecurity implementation, incident detection and response enhancement, governance and compliance, infrastructure automation, and collaboration with cross-functional teams. The ideal candidate should have a Bachelor's or Master's degree in Cybersecurity or related field, at least 8-10 years of experience, relevant certifications, and expert-level proficiency in cybersecurity technologies, infrastructure design, and cloud services. The compensation range is $159,100.00 - $265,100.00 USD annually.

Assistant Manager Continuing Care Operations

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted Dec 03, 2024

The job description outlines the responsibilities of a Case Manager in the NHS care areas, including managing daily operations, ensuring quality patient care, and supporting staff engagement and development. The ideal candidate should have experience in case management, nursing, and leadership roles, with knowledge of regulatory requirements and healthcare delivery systems.

White House Reporter

Company: The Wall Street Journal

Location: Washington, DC

Posted Dec 03, 2024

The Wall Street Journal is hiring a White House reporter in Washington, DC. The ideal candidate should have deep political knowledge, Washington experience, and the ability to develop sources both inside and outside government. They must be able to break news, write enterprise stories, and use various storytelling formats. The role requires at least five years of professional journalism experience, top-notch narrative writing skills, and the ability to work under deadline pressure. Dow Jones, the employer, is an equal opportunity employer offering competitive compensation and benefits.

Senior Data Scientist (Psychometrics)

Company: Udemy

Location: Washington, DC

Posted Dec 03, 2024

Udemy, a global learning platform, is seeking a psychometrician with 3+ years of industry experience in data science or psychometrics. The role involves collaborating with cross-functional teams to develop and maintain skill assessment platforms, using psychometric models and data-driven decision making. Udemy values diversity and offers comprehensive benefits including health coverage, parental support, and unlimited access to Udemy courses.

Major Accounts District Manager Trainee

Company: ADP

Location: Fort Washington, PA

Posted Dec 03, 2024

ADP is seeking a Sales Representative, Major Accounts, to secure new business and cultivate relationships with C-level executives in companies with 50-999 employees. The role involves managing full sales cycles, selling ADP's suite of solutions, and forecasting sales. ADP offers growth opportunities, award-winning training, and competitive compensation. The ideal candidate is a fearless, go-getter with a track record of closing sales and stellar presentation skills. ADP values diversity, inclusion, and offers comprehensive benefits.

Sanitation Specialist - Food Services

Company: Aramark

Location: Washington, DC

Posted Dec 03, 2024

Aramark Healthcare is recruiting a Food Safety Specialist for Children's National Medical Center in Washington D.C. The role involves coordinating safety, sanitation, and risk programs, and functioning as a key point of contact for occupational safety, food safety, and environmental compliance. The position requires a Bachelor's degree, 3-5+ years of relevant experience, and a Certified ServSafe trainer or ability to obtain within the first 6 months. The salary range is $65,000 to $70,000, with additional benefits including medical, dental, vision, retirement savings plans, and paid days off.

Assistant Store Manager (Howard Shaw)

Company: TD Bank

Location: Washington, DC

Posted Dec 03, 2024

TD Securities offers a comprehensive Total Rewards package including base salary, variable compensation/incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits, career development opportunities, and reward and recognition. They are committed to providing support for colleagues' financial, physical, and mental well-being goals through regular development conversations, training programs, and a competitive benefits plan. TD values diversity and offers many different career paths within the organization.

Food Supervisor

Company: Sodexo

Location: Washington, DC

Posted Dec 03, 2024

Sodexo is seeking a Food Supervisor for Howard University Hospital. The role involves overseeing food operations, ensuring a safe working environment, and facilitating employee training. The company offers a flexible work environment, ongoing training, and a comprehensive benefits package. Sodexo values diversity and inclusion, and the role requires 1+ years of related experience and supervisory experience if possible.

Manufacturer Intelligence Manager

Company: CVS Health

Location: Washington, DC

Posted Dec 03, 2024

CVS Health is seeking a Manufacturer Intelligence Manager to support strategic interactions with pharmaceutical manufacturers. The role involves developing and managing data and insights about partners, converting insights into actionable strategies, and providing strategic intelligence for new ventures. The ideal candidate will have 5+ years of experience, preferably in pharmaceutical or consulting, with a strategic mindset and strong communication skills. Proficiency in SQL, Tableau, and CRM systems is required.

Congress Reporter

Company: The Wall Street Journal

Location: Washington, DC

Posted Dec 03, 2024

The Wall Street Journal is hiring a Congress reporter in Washington, DC. The ideal candidate should have extensive political knowledge, Washington and Capitol Hill experience, and at least five years of professional journalism experience. The role involves breaking news, developing original enterprise stories, and conceiving, reporting, and writing must-read stories. The job also requires embracing various storytelling formats and working on bigger projects and series. The position is part of the politics team and is based in the Washington, DC office. Dow Jones, the employer, is an equal opportunity employer offering a competitive salary range of $120,000 - $170,000.

Sr Manager, GTM Strategic Analytics (SLF)

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 03, 2024

Thomson Reuters is seeking a Sr Manager, GTM Strategic Analytics (SLF) for their GTM Planning and Strategy department. The role involves conducting market research, strategic planning support, operational efficiency, customer and sales enablement, and product launch coordination. Key responsibilities include analyzing sales data, generating reports, assisting in GTM strategy development, improving operational efficiency, providing sales tools and insights, and coordinating product launches. The ideal candidate should have a 4-year degree, 5+ years of sales or GTM Strategy experience, and strong skills in market research, strategic planning, operational efficiency, sales enablement, product launch management, and data analysis. Thomson Reuters offers a comprehensive benefits package, including wellbeing, culture, learning & development, social impact, and purpose-driven work.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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