Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Sr. Director, Sales

Company: Samsung Semiconductor, Inc.

Location: Washington DC

Posted Dec 03, 2024

The text is about an opportunity to lead sales engagement with a leading Cloud Service Provider, build relationships with key stakeholders, and contribute to the growth of Samsung's business. The role requires strong leadership, sales skills, and the ability to work with key decision-makers. The company offers a competitive compensation package, incentive opportunities, and a diverse benefits package.

Senior Azure Cloud Engineer

Company: Harmonia Holdings Group

Location: Washington DC

Posted Dec 02, 2024

Harmonia Holdings Group LLC is a rapidly growing federal government contractor that provides innovative solutions to its clients. The company has been recognized for its outstanding work culture and has received several awards and certifications. It offers its employees a competitive compensation package, a family-focused culture, and a dynamic work environment.

Account Manager

Company: Diligent

Location: Washington DC

Posted Dec 02, 2024

Diligent is a global leader in modern governance, providing SaaS solutions to empower leaders and organizations. The company is committed to making a positive impact and offers a flexible work environment, competitive pay, and opportunities for growth and development.

Vice President- Production & Design lead

Company: JPMorgan Chase

Location: Washington, DC

Posted Dec 03, 2024

Join a team of dedicated professionals at JPMorganChase to advance research and evidence-based policy proposals. As a Production & Design Lead, you'll play a pivotal role in amplifying research findings and policy suggestions. Responsibilities include managing a team, coordinating across internal and external teams, improving organizational processes, and building relationships with stakeholders. Required qualifications include passion for the corporate responsibility mission, 7+ years of project management experience, and strong communication skills.

Supply Chain Ops Associate

Company: Ryder Supply Chain Solutions

Location: Washington DC

Posted Dec 02, 2024

Ryder is hiring a Supply Chain Ops Associate in Arlington, TX, with a salary range of $40,000 to $50,000. The job offers benefits, including medical, dental, and vision insurance, as well as paid time off and a 401(k) plan.

Space Enterprise Commercial Modeling and Simulation Lead

Company: The Aerospace Corporation

Location: Washington DC

Posted Dec 03, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace and is looking for a Space Enterprise Commercial Modeling and Simulation Lead to join their team.

Senior Research Scientist, Market Access Analytics

Company: Avalere Health

Location: Washington DC

Posted Dec 02, 2024

Avalere Health is a strategic advisory company that provides innovative solutions to complex healthcare problems. They are seeking a Principal to support their Market Access Practice, which conducts claims-based analyses to help life sciences companies and other stakeholders address business questions.

Client Order Coordinator

Company: CSC

Location: Washington, DC

Posted Dec 03, 2024

CSC is hiring a Client Order Coordinator for its Corporate Filing Team in Washington, D.C. The role involves working directly with Client Service Representatives and vendors, processing legal documents, conducting online research, and providing excellent customer service. The job offers competitive benefits, a fast-paced environment, and opportunities for growth. CSC values service quality, community involvement, and continuous improvement, and is committed to creating a diverse and inclusive workplace.

Senior Portfolio, Program, and Project Analyst

Company: Hive Group LLC

Location: Washington DC

Posted Dec 03, 2024

The text describes a job summary for a position in the Department of Homeland Security's Science and Technology Directorate, SampT Office of Mission and Capability Support MCS. The role involves assisting with RDTampE contracts, monitoring project performance, maintaining program budgets, providing support to portfolio and program managers, and performing routine tasks. The job qualifications include a Bachelor's or Master's degree and relevant experience. The company is committed to equal opportunity and does not discriminate based on protected status. The text also includes a disclaimer about fraudulent job offers and individuals impersonating Hive Group Talent Acquisition Specialists.

Junior Power Platform Developer

Company: Centeva

Location: Washington DC

Posted Dec 03, 2024

The job posting is seeking a Junior Power Platform Developer to join the Centeva team, supporting NOAA National Marine Fisheries Service. The role involves designing and developing PowerApps solutions, working with a team of developers, and providing technical support.

Operations Associate, Courier Communications

Company: Wolt

Location: Washington DC

Posted Dec 02, 2024

Wolt is a technology company that provides an online platform for consumers, merchants, and couriers. They aim to make cities better by empowering and growing local communities. The company is looking for a Courier Communications Associate to shape and enhance their communication with courier partners.

Sr Staff Cyber Research Engineer

Company: Palo Alto Networks

Location: Washington, DC

Posted Dec 03, 2024

Palo Alto Networks is a cybersecurity company dedicated to protecting the digital way of life. They are committed to innovation, disrupting traditional methods, and fostering a collaborative environment. The company values its employees' unique ideas and offers comprehensive development and wellbeing programs. The role involves protecting customers from malicious actors, developing novel techniques for cyber threat intelligence, collaborating with government partners, and mentoring junior staff. Requirements include a technical degree or equivalent experience, certifications, proficiency in Python, and knowledge of network protocols. The team works on varied, exciting projects, rapidly prototyping new capabilities and conducting vulnerability research. Compensation is competitive, with a base salary between $136,000 - $219,000/YR, and a commitment to diversity and equal opportunity.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages