Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Project Manager (PMP) - HYBRID

Company: Strategic Resolution Experts

Location: Washington DC

Posted Dec 01, 2024

The job posting is seeking a PMP-certified Project Manager to lead multiple task order contracts across various Federal Government customers. The role requires strong project management skills, experience in organizational transformation, and a commitment to service and integrity.

Quality Assurance Analyst

Company: KeenLogic

Location: Washington DC

Posted Dec 02, 2024

KeenLogic is seeking an experienced Quality Assurance Analyst to join their team on Capitol Hill. The job requires a Bachelor's degree, 3+ years of experience in financial or business analysis, and proficiency in Microsoft Office and data visualization tools. The position offers Fortune 500-level benefits and a one-year contract with the possibility of extension.

SAP Concur Travel and Expense Operations Manager

Company: IBM

Location: US Washington

Posted Dec 02, 2024

The text describes a career opportunity in IBM Consulting, highlighting the importance of long-term relationships, collaboration, and innovation. The role involves managing travel and expense operations for federal agencies, requiring experience in project management, customer relationship management, and process improvement.

Travel and Expense Operations Manager

Company: IBM

Location: US Washington

Posted Dec 02, 2024

The text describes a career opportunity in IBM Consulting, focusing on the role of a Customer Support Manager for a Federal Travel and Expense platform. The role involves overseeing operations, leading projects, engaging with clients, and managing a cross-functional team. The candidate should have experience in Travel and Expense Shared Services, project management, and Federal Travel and Expense transformation.

Cloud Engineer

Company: Oteemo Inc.

Location: Washington DC

Posted Dec 02, 2024

Oteemo is a dynamic technology company seeking a Cloud Infrastructure Engineer to manage and optimize cloud infrastructure. The company values drive, passion, and technical skills, and offers competitive pay and benefits.

Customer Success Manager - Public Sector

Company: Sayari

Location: Washington DC

Posted Dec 02, 2024

Sayari is a company that provides counterparty and supply chain risk intelligence. They are seeking a Customer Success Manager to help their existing clients effectively leverage their solutions. The company culture is defined by a dedication to their mission, passion for finding novel approaches, and understanding that diverse perspectives create optimal outcomes.

Front Desk Receptionist/ Community Manager I

Company: Carr Workplaces

Location: Washington DC

Posted Dec 02, 2024

The job description is for a Community Manager position at Carr Workplaces, requiring excellent interpersonal skills, customer service experience, and ability to manage client events and administrative tasks. The company offers a top-of-the-line benefits package and opportunities for growth.

Decision Analytics Associate Consultant - Health Plan

Company: ZS

Location: Washington DC

Posted Dec 02, 2024

ZS is a management consulting and technology firm that values its people and partners with clients to develop custom solutions. The company offers a comprehensive total rewards package and a flexible work environment.

Senior Associate - Client Development

Company: Capital One

Location: Washington DC

Posted Dec 02, 2024

Capital One is looking for a Senior Associate to join the Partnerships Team. The role involves supporting top merchants and helping them succeed in leveraging Capital One Shopping's suite of solutions.

TAP Assistant Manager - MGM Springfield

Company: MGM Resorts International

Location: Washington DC

Posted Dec 02, 2024

MGM Resorts is seeking a Restaurant Assistant Manager to create unique experiences for guests. The ideal candidate has high volume restaurant management experience, strong customer service skills, and knowledge of computer software.

Interaction Designer

Company: BLN24

Location: Washington DC

Posted Dec 02, 2024

BLN24 is a digital creative agency that supports the US Federal Government. They are seeking an Interaction Designer to join their team. The role involves conducting user research, designing interactions, and performing usability testing. The company offers competitive benefits, flexibility, and a diverse work environment.

Financial Management and Analysis SME

Company: hatch I.T.

Location: Washington DC

Posted Dec 02, 2024

The job posting is seeking an experienced Financial Management and Analysis SME to support the Department of Defense OUSD Director for Defense Intelligence Intelligence amp Security Programs and Resources DDI ISPR in Arlington VA. The individual will track the internal budget, develop annual justifications, and provide financial reporting and analysis.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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