Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Recreation Assistant - Outdoor Guide

Company: Department of the Navy - Commander, Navy Installations

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Nov 12, 2024

This job posting is for a position in the Outdoor Recreation Division aboard NAS Whidbey Island, supporting the MWR department of Commander, Navy Installations Command (CNIC). The role involves guiding outdoor adventure program trips and adventures for service members, families, retirees, and civilian employees. Key requirements include a valid driver's license, CPR/First Aid Certification, ability to lift up to 75 pounds, and familiarity with outdoor recreation equipment. A Wilderness First Responder Certificate is desirable, and the candidate must possess leadership/instruction skills. The position does not have a specific education requirement, but resumes should demonstrate relevant experience and skills. The salary is dependent on experience and/or education, and the role may require a one-year probationary period.

Technical Writer

Company: Govini

Location: Washington DC

Posted Nov 12, 2024

Govini is seeking a Technical Writer to join their Strategy team to create compelling proposal submissions for competitive wins in the federal market. The ideal candidate has a strong understanding of the federal acquisition process and excellent communication skills.

Visual Information Specialist (Art Director)

Company: Other Agencies and Independent Organizations - National Gallery of Art

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 12, 2024

The Art Director position at the National Gallery of Art involves leading the visual identity of the brand, supervising staff, and managing visual design projects. The role requires a U.S. citizen with at least one year of experience in managing graphic design services. Applicants must submit a portfolio and may be asked for writing samples. The position involves brand management, design skills, and supervision abilities. Education in related fields like commercial art, fine arts, or industrial design is preferred. The role offers comprehensive federal benefits.

Deputy Assistant Inspector General for Investigations

Company: Department of Transportation - Office of Inspector General

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 12, 2024

The Office of Inspector General (OIG) of the U.S. Department of Transportation (DOT) aims to enhance efficiency, effectiveness, and prevent waste, fraud, and abuse. The Inspector General Act of 1978 grants OIG autonomy. OIG fulfills its mission through audit reports, evaluations, and management advisories. The role requires U.S. citizenship, top secret clearance, successful background investigation, medical examination, drug testing, and public financial disclosure. SES candidates must demonstrate executive-level experience in law enforcement and leading comprehensive investigative programs. They must also showcase leadership, results-driven, business acumen, coalition-building, and communication skills.

Senior Program Manager

Company: G2 Ops, Inc.

Location: Washington DC

Posted Nov 12, 2024

G2 Ops is seeking a Senior Program Manager with 10+ years of experience in program and project management. The company offers competitive pay, benefits, and a collaborative work environment. The role requires a strong ability to lead, organize, and drive program success.

VP, Capture

Company: Govini

Location: Washington DC

Posted Nov 12, 2024

Govini is a company that transforms Defense Acquisition with AI-enabled applications and best-in-class data. They are looking for a Director of Government Contracts to lead their Contracts and Capture teams and champion strategic and tactical initiatives.

Product Manager (Design Background)

Company: Dcode

Location: Washington DC

Posted Nov 12, 2024

Dcode is seeking a design-oriented Product Manager to lead the development of internal software tools. The role involves translating consulting processes into easy-to-use tools, working closely with the Client Success team, and driving the product roadmap.

Correspondent, Economic Policy

Company: The New York Times

Location: Washington DC

Posted Nov 12, 2024

The New York Times is seeking a dynamic and well-sourced correspondent to cover economic policy in Washington D.C. The ideal candidate will have a strong understanding of economic issues and be able to break news and explain complex policy in an accessible way.

Senior Graphic Designer

Company: DarkStar Intelligence

Location: Washington DC

Posted Nov 12, 2024

The job posting is seeking a Senior Graphic Designer to support a federal government client in Bethesda, MD. The role involves developing and delivering high-quality visual and digital media products, working with a UIUX designer to create engaging user experiences, and ensuring all products comply with production standards and public release clearances.

FINANCIAL MANAGEMENT ANALYST

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Nov 12, 2024

This is a public notice flyer for anticipated vacancies. Interested applicants must follow the 'How to Apply' section. Requirements include US citizenship, federal employment suitability, direct deposit, E-Verify, and security clearance. The position may require travel and DAWIA certification. A year of specialized financial experience is needed. No education requirement, but veteran's preference does not apply.

Financial Analyst – Level II

Company: Redhorse

Location: Washington DC

Posted Nov 12, 2024

Redhorse Corporation is seeking a Financial Analyst Level II to support programs and projects at the Facilities Services Directorate. The job requires providing financial and budget management and analytical support to the Facilities Operations Services Division.

Manager or Sr. Manager, Development

Company: Avantus

Location: Washington DC

Posted Nov 12, 2024

Avantus is a company that is shaping the future by making reliable low-cost clean energy a global reality. They are seeking a highly motivated and organized candidate for a Manager or Sr Manager Development position to develop solar photovoltaic energy storage and green hydrogen projects.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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