Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Solutions Architect

Company: Astor & Sanders Corp

Location: Washington DC

Posted Nov 12, 2024

Astor amp Sanders Corporation is seeking a Solutions Architect to provide technology support and architect comprehensive solutions for clients. The role requires a deep understanding of clients' business needs and expertise in areas such as IT Operations, networking, and telecommunication.

Principal Cloud Engineer

Company: Banner Bank

Location: Washington DC

Posted Nov 13, 2024

Banner Bank is a financial institution with a strong presence in the Pacific Northwest, offering a range of financial services and products. The company is committed to employee volunteerism and community involvement, and is seeking a Principal Cloud Engineer to join its team.

Territory Representative

Company: SI-BONE

Location: Washington DC

Posted Nov 12, 2024

The job posting is for a Territory Representative position at SIBONE, a medical device company. The role involves managing a territory, providing leadership, and marketing to clinicians to create awareness and support educational activities around SI joint diagnosis and treatment. The company is looking for a candidate with a strong background in sales, orthopedics, or pain management, and excellent communication and leadership skills.

IT Technical Manager

Company: Global Guardian

Location: Washington DC

Posted Nov 12, 2024

The IT Technical Manager role is responsible for overseeing technical support and operations across multiple site locations, providing higher-level technical support, and contributing to strategic plans and operations.

Solutions Consultant

Company: Common Room

Location: Washington DC

Posted Nov 12, 2024

Common Room is a customer intelligence platform that helps companies capture buying signals and reach the right person with the right context at the right time. The company is looking for a Solutions Consultant to join their team and work with customers to develop and validate solutions.

Civil Engineer (Highway) - DIRECT HIRE

Company: Department of Transportation - Federal Highway Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

This position is for a Preconstruction Engineer, offering national leadership in advancing FHWA's design and preconstruction engineering programs, with a focus on consultant services. The role involves developing, implementing, managing, and administering consultant services for enhancing FHWA's stewardship and oversight of these practices. The job requires U.S. citizenship, specialized experience, and submission of application and resume online by the closing date. Qualifications include technical direction, leadership, or assistance in improving state DOTs or public agencies' projects, and experience with design, preconstruction, and consultant services programs.

Customer Success Manager, Scale

Company: Common Room

Location: Washington DC

Posted Nov 12, 2024

Common Room is a customer intelligence platform that helps companies understand their customers better. They are looking for a Customer Success Manager to join their team and help their customers achieve success with their platform.

Technology Consulting Director

Company: Pure Integration

Location: Washington DC

Posted Nov 12, 2024

pureIntegration is a technology consulting firm looking for a Technology Consulting Director to join their growth team. The ideal candidate will have experience solving complex technical and business problems and leading teams.

Sales Support Administrator (Bilingual French)

Company: 3E

Location: Washington DC

Posted Nov 12, 2024

3E is a mission-driven company that provides data analytics and software solutions for workplace and chemical safety, product stewardship, and sustainability. They are seeking a Sales Support Administrator to join their dynamic sales team.

Account Executive

Company: Catalist

Location: Washington DC

Posted Nov 12, 2024

Catalist is a leader in civic data and data science innovation, offering data software and services to progressive organizations for better engagement and mobilization. The company values creativity and problem-solving, with a mission to support Democratic candidates and progressive organizations. The Account Executive role involves understanding client needs, delivering services, and managing projects. Requirements include 12+ years of account management or campaign experience, excellent customer service skills, and proficiency in Microsoft Office, particularly Excel. Benefits include medical, dental, vision, prescription drug, group term life insurance, long-term and short-term disability, 401k safe harbor plan, FSAs, transit benefits, professional development, student loan paydown or save up, vacation, personal leave, sick leave, and hybrid office/remote work options.

Attorney Advisor (International) (Public Notice Flyer)

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The U.S. Department of Commerce's Commercial Law Development Program (CLDP) is recruiting for an Attorney-Advisor position. The role involves assessing legal needs of host countries and designing technical assistance programs. Preferred qualifications include experience in trade law, project management, and working with foreign governments. A law degree, bar membership, and Secret level security clearance are required. Frequent international travel is necessary, with preference for familiarity with Eastern Europe, Central Asia, or Pakistan. Proficiency in specific languages is also advantageous.

Vice President, Identity & Data Strategy

Company: Resonate

Location: Washington DC

Posted Nov 12, 2024

Resonate is a company that is revolutionizing how businesses connect with their audiences through AI-powered marketing data and identity solutions. The company is looking for a Vice President of Identity and Data Strategy to lead the product vision, strategy, and execution for their identity and data solutions.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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