Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Attorney-Advisor (General)

Company: Department of Homeland Security - DHS Headquarters

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

This position is a legal advisor role in the Department of Homeland Security's Office of the General Counsel, Technology Programs Law Division. The primary focus is on legal issues related to emerging technologies arising from DHS RDT&E programs. The ideal candidate should have extensive legal experience, preferably with a background in Science or Engineering, and be well-versed in various legal areas including First and Fourth Amendment, regulatory, privacy, data rights, and civil rights. The role involves advising on legal and policy considerations for a wide range of technologies, and drafting guidance documents. The position requires U.S. citizenship, bar membership, and completion of a background investigation and drug test.

Attorney-Advisor (General)

Company: Department of Homeland Security - DHS Headquarters

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

This job posting is for a legal position in the Department of Homeland Security's Office of the General Counsel, Legal Counsel Division. The role involves providing advice and assistance on oversight of DHS activities and litigation. Requirements include U.S. citizenship, registration for Selective Service (for males born after 12/31/1959), passing a background investigation, pre-employment drug test, and being an active member of a state bar. Applicants must hold a law degree from an ABA-accredited law school and have specialized legal experience. The position is permanent, full-time, and offers a comprehensive benefits package. It's a non-bargaining unit position and may be filled at GS-14 or GS-15 level.

Senior Internal Auditor - Multifamily (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Nov 09, 2024

Fannie Mae is seeking a Multifamily - Internal Audit - Senior Associate. The role involves applying credit risk, commercial mortgage, and fraud risk knowledge to conduct internal audits across Fannie Mae's Multifamily division. Responsibilities include assisting with audit planning, developing and maintaining risk-based audit plans, and conducting substantive testing. The ideal candidate will have 2 years of experience in risk, audit, or control roles, and a degree or equivalent. CIA, CPA, or CISA certification is preferred. Fannie Mae offers a flexible hybrid work environment and comprehensive benefits package.

IT Specialist (INFOSEC), NB-2210-VI

Company: Department of the Treasury - Office of the Comptroller of the Currency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

This job posting is for an Information Systems Security Manager (ISSM) role as an IT Specialist (INFOSEC) in Washington, DC. The role involves managing a range of Information System Security Officer (ISSO) workforce activities. Key requirements include undergoing personnel vetting, background investigation, and enrollment in Continuous Vetting and FBI's Rap Back service. Specialized experience needed includes IT risk assessments, evaluating IT programs for compliance, and applying project management principles for cybersecurity. No educational requirements, but one year of specialized experience is necessary. The position offers comprehensive federal benefits and is excluded from the bargaining unit.

Private Client Advisor II

Company: Bank of America

Location: Washington, DC

Posted Nov 09, 2024

Bank of America is seeking a seasoned professional with 12+ years of private banking or complex financial services experience to drive new business development for a target client segment with $3MM++ investable assets. The role involves leading the Client Process Management Process, delivering a Branded Client Experience, and advocating for clients as a trusted advisor. The ideal candidate should possess exceptional interpersonal skills, be solutions-oriented, and have the ability to influence and negotiate. A high touch, client-focused individual with a proven track record in client engagement and business development is preferred. The role requires SAFE Act registration and is eligible for a formulaic incentive plan with a pay range of $100,000.00 - $250,000.00 annualized salary.

Dermatologist (Swedish Medical Group)

Company: Swedish Health Services

Location: Medina, Washington

Posted Nov 09, 2024

Swedish Medical Group is recruiting a full-time Dermatologist for a position in Seattle, Washington. The role offers a supportive team environment and a competitive compensation package ranging from $389,584 to $614,131 annually. The medical group, part of Swedish Health System, comprises over 1,300 physicians and advanced practice clinicians serving the Seattle area. Benefits include access to seven Swedish Medical Center campuses and a shared EMR (Epic). Seattle, the Pacific Northwest's largest urban center, offers a robust economy, excellent schools, and a vibrant arts and entertainment scene, along with stunning natural beauty and a thriving tech industry.

Environmental Protection Specialist (Tribal Coordinator)

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

This job position is in the Office of Land and Emergency Management (OLEM) of the Environmental Protection Agency (EPA). It's an office-centered role, requiring regular physical presence at the stated duty station, though EPA offers work-from-home and flexible work schedules. The role involves coordinating programmatic activities with tribal leaders, reviewing policy and resources related to Superfund remediation, and fostering relationships with Tribes on environmental policy issues. Qualified candidates must be U.S. citizens, undergo a background investigation, and complete a one-year probationary period. The position is designated as Moderate Risk and requires completion of a Confidential Financial Disclosure form. EPA values diversity, equity, and inclusion, and offers a comprehensive benefits package including health benefits, retirement system participation, and work-from-home flexibilities.

Help Desk/Tester (Top Secret Clearance)

Company: IBM

Location: Washington, DC

Posted Nov 09, 2024

IBM Consulting offers a career with long-term relationships and collaboration with global clients. You'll work with visionaries across industries to enhance hybrid cloud and AI journeys. The role involves providing support for the Forensic Advantage Laboratory Information Management System, configuring, supporting, and troubleshooting it. You'll also perform functional application and interface testing, update test cases, and complete ad hoc report testing. The company culture encourages curiosity, innovation, and long-term career growth.

Learning and Development Consultant - Independent Risk Management

Company: PNC

Location: Washington, DC

Posted Nov 09, 2024

PNC values its employees and strives to create an inclusive workplace. The Learning and Development Consultant role, based in various locations, involves building relationships with stakeholders, designing and implementing L&D strategies, and growing associates' skills. The role requires a bachelor's degree, relevant experience, and competencies in training and development, consulting, and partnering for client success.

Import Policy Analyst (Public Notice Flyer/Schedule A)

Company: Department of Commerce - Commerce, International Trade Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

This job posting is for an Import Policy Analyst position in the International Trade Administration (ITA) within the Department of Commerce. The role requires U.S. citizenship, a background check, and possibly a probationary period. Applicants must have one year of specialized experience in researching information, using data to create reports, and tracking progress. Alternatively, a Master's degree or equivalent graduate education can substitute for the experience requirement. The position does not require a license, physical, or PCS expense reimbursement.

International Trade Specialist (Public Notice Flyer/ Schedule A)

Company: Department of Commerce - Commerce, International Trade Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

This job posting is for an International Trade Specialist in the International Trade Administration (ITA) within the Department of Commerce. The position is open to U.S. citizens only and requires a background investigation, including a credit check and drug test. Applicants must have one year of specialized experience in international trade issues, U.S. business exports, or related fields. This experience can be gained through paid or unpaid work, including volunteer work. The role involves research, preparing memos and white papers, analyzing economic data, and making recommendations on trade issues. No PCS expense will be paid.

GENERAL ENGINEER

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Nov 09, 2024

This is a public notice flyer for anticipated vacancies in a federal agency. Interested applicants must follow specific application instructions, as responses to the flyer will not be acknowledged. Requirements include US citizenship, suitability for federal employment, direct deposit participation, E-Verify clearance, and potential travel. A professional engineering degree or equivalent experience is necessary, along with possible security clearance. The position is part of the DoD Civilian Acquisition Workforce Personnel Demonstration Project.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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