Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Recreation Assistant - Fitness Center

Company: Department of the Navy - Commander, Navy Installations

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Nov 09, 2024

The text describes a job position in the Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC). The role involves supporting service members, their families, retired military, and civilian employees through fitness, recreation, lodging, and food and beverage programs. The position requires a pleasant attitude, effective communication skills, and the ability to handle cash transactions. A high school diploma or equivalent is necessary, and prior customer service experience is preferred. The role involves physical tasks such as standing, bending, and lifting. Benefits include a comprehensive package, and participation in Direct Deposit is mandatory. The workplace is drug-free as per Executive Order 12564.

Optometrist

Company: Department of Health and Human Services - Indian Health Service

Location: Nespelem, Washington Nespelem, Washington

Posted Nov 09, 2024

This job announcement is for a comprehensive eye care program manager position. The role involves overseeing others, collaborating with medical providers and care teams to optimize healthcare outcomes, and examining, diagnosing, managing, and treating a wide range of eye and visual problems. Recruitment incentives are available. U.S. Citizenship is required, and the position requires passing pre-employment exams, background checks, and immunizations. A Doctor of Optometry degree and a current optometry license are necessary. Specialized experience in diagnosing and treating eye conditions is required for higher grade levels.

Broadcast Maintenance Technician (Multimedia)

Company: Other Agencies and Independent Organizations - U.S. Agency for Global Media

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The job posting is for a Broadcast Maintenance Technician (Multimedia) position at the Voice of America, United States Agency for Global Media. The role involves supporting and maintaining technical infrastructure and all radio, TV, and digital broadcast equipment. Requirements include U.S. citizenship, completion of SF-86, and potential for background investigation. The position is covered by a Union Agreement and may require working nights, weekends, and holidays. Qualifications include specialized experience in reading schematics, managing installation and repairs, and performing maintenance on broadcast equipment. No educational requirement is specified.

Attorney Adviser (HTPU Policy Counsel)

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The U.S. Department of Justice is offering a rewarding and challenging opportunity as an Attorney Adviser (Policy Counsel) for the Human Trafficking Prosecution Unit. The role involves providing expert policy analysis, advocacy, and guidance to advance anti-trafficking policies. Requirements include U.S. citizenship, ABA-accredited JD, bar membership, and successful completion of a background check and drug screening.

Registered Nurse - Medical/Surgical

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Nov 09, 2024

The text describes a Nursing position with the U.S. government, requiring U.S. citizenship, passing a background check, and meeting specific educational and experience criteria. The role involves delivering patient care, coordinating care, administering medications, and collaborating with interdisciplinary teams. The preferred candidate has a BSN, medical/surgical nursing experience, and telemetry experience. The position requires full vaccination against COVID-19.

PHYSICIAN (FAMILY PRACTICE)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Bremerton, Washington Bremerton, Washington

Posted Nov 09, 2024

This is a Direct Hire Solicitation for a Physician (Family Practice) position at Naval Hospital Bremerton, WA. The role requires a Doctor of Medicine or equivalent degree, a current, active, full, and unrestricted license, and at least one year of supervised experience in a clinical setting. Residency training in Family Practice or Family Medicine is mandatory. The position is designated as Mission Essential, requiring the incumbent to work during contingency operations, natural disasters, or emergency situations. Qualifications include US Citizenship, proof of U.S. Citizenship, and potential for a one-year trial/probationary period. Benefits and additional information are provided in the announcement.

ENGINEERING TECHNICIAN

Company: Department of the Navy - U.S. Pacific Fleet

Location: Bremerton, Washington Bremerton, Washington

Posted Nov 09, 2024

This is a public notice flyer for anticipated vacancies. Interested applicants must follow specific application instructions, as responses to the flyer won't be accepted. The notice details requirements such as US citizenship, federal employment suitability, direct deposit, E-Verify, and Selective Service registration for males. New hires must pass a drug test and may need security clearance. The role involves working with harmful agents, wearing protective equipment, and potential travel. Qualifications include specialized experience or education in engineering, with varying requirements based on GS level. Additional certifications and parenthetical titles may apply. The position is covered by the Department of Defense Priority Placement Program, and a tentative offer can be rescinded if pre-employment requirements aren't met.

Social Worker - Program Coordinator (Caregiver Support Program)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Nov 09, 2024

This job posting details the requirements and benefits for a social worker position in the Veterans Health Administration (VHA). The role is eligible for the Education Debt Reduction Program (EDRP), offering up to $200,000 in student loan reimbursement. Applicants must be U.S. citizens, have a master's degree in social work from a CSWE-accredited school, and be licensed or certified to practice independently. The position requires proficiency in English, a clean driving record, and the ability to drive a government vehicle. Additional requirements include participation in vaccination programs and a probationary period. The role involves program coordination, policy writing, and multidisciplinary staff supervision.

Privileged Identity & Access Management (IAM) Strategy and Governance Analyst

Company: Merrill

Location: Washington, DC

Posted Nov 09, 2024

Bank of America is seeking a candidate with 7 years of hands-on experience in Privileged Access Management (PAM) for a role in Global Information Security (GIS). The role involves ensuring adequate enforcement of Privileged Access Controls, partnering with PAM Governance leads, applying industry best practices, and collaborating with stakeholders to develop PAM requirements. The candidate must have deep knowledge of Linux, Windows, Cloud scale Identity, Access Management, and Authorization services. Expertise in authentication platforms, PAM tools, and security standards is required. The role offers opportunities for career growth, learning, and making an impact, along with competitive benefits.

TRIAL ATTORNEY

Company: Department of the Navy - Secretary of the Navy Offices (SECNAV)

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Nov 09, 2024

This is a public notice flyer for anticipated vacancies in a federal agency. Interested applicants must follow specific application instructions, as applications won't be accepted through the flyer. The position requires US citizenship, federal employment suitability, direct deposit, E-Verify, and a SECRET security clearance. Males born after 12-31-59 must register for Selective Service. The role involves travel, obtaining a government credit card, and adhering to continuing legal education requirements. Eligibility is based on legal experience and education, with GS-14 or GS-15 levels depending on qualifications. The position offers a comprehensive benefits package.

ELECTRICAL ENGINEER

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Nov 09, 2024

This is a public notice for anticipated vacancies, requiring US citizenship, suitability for federal employment, and participation in direct deposit. Specialized experience in electrical engineering for naval ships/submarines is needed. A professional engineering degree or equivalent is required. The position may require travel and security clearance. It's part of the DoD Civilian Acquisition Workforce Personnel Demonstration Project.

Purchasing Agent

Company: Department of Health and Human Services - Indian Health Service

Location: Nespelem, Washington Nespelem, Washington

Posted Nov 09, 2024

The job announcement is for a position at an ambulatory health care center that involves buying products and services, evaluating suppliers, negotiating contracts, reviewing product quality, and ensuring compliance with laws. The role requires experience in procurement, with specialized experience needed for higher grade levels. Qualifications include a year of relevant experience or education above high school level. The position requires various immunizations, a background check, and E-Verify clearance. It offers potential for promotion to GS-08 and a comprehensive benefits package.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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