Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Analyst in Health Policy (Economics)

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The Congressional Research Service, Domestic Social Policy Division (DSP) is hiring an Analyst in Health Policy (Economics). The role involves providing expertise on various health care industry and private health insurance policy issues. Applicants must have progressively responsible experience and training in health care industry factors, policy analysis, public policy writing, collaborative research, and effective communication. The Library of Congress, an equal opportunity employer, offers a comprehensive benefits package and is committed to providing reasonable accommodation to applicants with disabilities.

Transportation Security Officer

Company: Department of Homeland Security - Transportation Security Administration

Location: Spokane International Airport, Washington Spokane International Airport, Washington

Posted Nov 09, 2024

Transportation Security Officers (TSOs) are responsible for ensuring traveler security and protection across all transportation sectors. Their duties may include securing high-profile events and protecting transportation systems. U.S. Citizenship or National status is required, along with passing a structured interview, drug screening, medical evaluation, and background investigation. TSOs must be proficient in English, available for various shifts and overtime, and meet physical demands including lifting 50-pound baggage and walking up to 3 miles. They must also undergo a background investigation and may need to travel for training. The role involves potential exposure to dangerous materials and requires adherence to a strict dress code.

General Utility Worker - Georgetown Catering

Company: Aramark

Location: Washington, DC

Posted Nov 09, 2024

Aramark is seeking a self-motivated General Utility Worker to maintain cleanliness of dishes, equipment, and environments. The role involves ensuring guest satisfaction, maintaining dishwashing station, equipment, and performing light maintenance tasks. The hourly rate is $22.80 - $23.80, with comprehensive benefits including medical, dental, vision, and retirement savings plans. The position requires understanding of basic sanitation and safety procedures, and flexibility for evenings and weekends.

Registered Nurse (Spinal Cord Injury-Outpatient)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Nov 09, 2024

The text describes a job announcement for a nursing position in the Spinal Cord Injury Service, a 38-bed CARF-accredited rehabilitation unit. The service offers care for medically complex patients, including vent-dependent patients, and provides acute SCI rehabilitation, medical rehospitalizations, post-op care, annual evaluations, and outpatient treatment. The role requires U.S. citizenship, passing a pre-employment physical examination, and participation in vaccination programs. Basic requirements include English language proficiency, graduation from an approved nursing school, and current, full, active, and unrestricted registration as a graduate professional nurse. The grade determination is based on scope, education, and dimensions of practice, veteran/patient-driven care, leadership, professional development, and evidence-based practice/research.

Financial Economist, NB-0110-V.2

Company: Department of the Treasury - Office of the Comptroller of the Currency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The job posting is for a Financial Economist position in the Supervision Risk and Analysis, Economic & Risk Analysis-Compliance Risk Analysis Division. The role involves providing advice and consultation through research, analysis, or modeling to assess banks' compliance with laws, regulations, and model risk management practices. The position requires a degree in Economics with specific course hours in economics and statistics, accounting, or calculus. Specialized experience in conducting financial or economic research projects is necessary. The role involves occasional travel, use of a government-issued charge card, and filing an OCC Financial Disclosure Form. The position is part of a bargaining unit and is a Step 2 level within the NB-V pay band.

SHEET METAL MECHANIC (AIRCRAFT)

Company: Department of the Air Force - Air National Guard Units

Location: Fairchild AFB, Washington Fairchild AFB, Washington

Posted Nov 09, 2024

The text describes a job opening for a Sheet Metal Mechanic (Aircraft) in the Washington Air National Guard. The position is temporary, excepted service, and is advertised as ENLISTED. The role requires military grades E4-E5 and compatible military assignments 2A7X3. Applicants must be able to obtain and maintain the appropriate security clearance. The job involves planning, manufacturing, and installing metal objects, requiring experience with various metals and shop tools. A high school diploma or GED is required. The position is indefinite, and military technicians are ineligible for certain bonuses. The WA National Guard is an equal opportunity employer.

Director, Flight Service

Company: Department of Transportation - Federal Aviation Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The Air Traffic Organization, with 35,000 personnel, ensures aircraft safety, separation, and punctuality. The System Operations Services organization manages various operational services, including air traffic flow management, airport surface flow management programs, flight services, and National Airspace security oversight. US Citizenship is required, along with selective service registration for males born after 12/31/1959 and drug testing. The FAA seeks candidates with proven leadership experience, demonstrating operational results, people leadership, relationship building, and strategic change management. No specific educational requirement is set, but a comprehensive resume detailing qualifications is necessary.

Space Vehicle Concept Design Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Nov 09, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace and offers a competitive compensation package and benefits.

Senior Technical Project Manager

Company: The Washington Post

Location: Washington, DC

Posted Nov 09, 2024

The Washington Post is seeking a Senior Technical Project Manager with a passion for innovation and delivering exceptional results. The role involves project planning and execution, technical expertise, team leadership, stakeholder management, risk management, quality assurance, and continuous improvement. Requirements include a Bachelor's degree in a related field, 3+ years of experience, knowledge of programming languages, methodologies, cloud platforms, databases, and proficiency in project management tools. The company offers competitive benefits, including medical, dental, vision coverage, pension, 401(k) match, vacation, sick leave, holidays, parental leave, mental health resources, and more. The salary range is $98,800.00 - $164,600.00 USD annually.

Enterprise Planning - Strategic Initiatives Senior Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Nov 09, 2024

Fannie Mae is seeking a Senior Associate for Enterprise Planning - Portfolio Management. The role involves supporting portfolio planning, engaging with key stakeholders, providing data analysis, and ensuring lean governance compliance. The ideal candidate will have at least 2 years of relevant experience, excellent communication skills, and experience working with diverse functional teams. Desired skills include a Bachelor's degree, experience in change management, business insights, project management, and proficiency in tools like PowerPoint, Excel, Tableau, Power BI, JIRA, SharePoint, and Microsoft Teams. Fannie Mae offers a flexible hybrid work environment and comprehensive benefits.

Registered Nurse (Spinal Cord Injury-Inpatient) OCA-FY 25-PUG

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Nov 09, 2024

The Spinal Cord Injury Service is a 38-bed CARF-accredited rehabilitation unit offering comprehensive care for medically complex patients, including vent-dependent patients. Services encompass acute SCI rehabilitation, medical rehospitalizations, post-op care, pressure ulcer treatment, annual evaluations, and outpatient treatment. The role requires U.S. citizenship, passing a pre-employment physical examination, and meeting specific nursing education and experience criteria. Vaccination against COVID-19 is mandatory for all Veterans Health Administration Health Care Personnel.

Analyst in Science and Technology Policy

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The Resources, Science and Industry Division of the Congressional Research Service is recruiting for an Analyst in Science and Technology Policy, focusing on emerging technology and advanced computing policy. The Library of Congress, an equal opportunity employer, offers a comprehensive benefits package and encourages applications from women, minorities, and persons with disabilities. Applicants must have progressively responsible experience in science and technology policy, analytical skills, and the ability to communicate effectively. They must also pass a personnel security/suitability investigation.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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