Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Advanced Practice Nurse (Nurse Anesthetist)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Nov 09, 2024

This is a Direct Hire Authority (DHA) solicitation for a Nurse Anesthetist position in the Department of Surgery, Anesthesiology Service at Madigan Army Medical Center in Tacoma, WA. The role requires a graduate degree in Anesthesia from an accredited program, a current, active, full, and unrestricted license as a professional nurse in Anesthesia, and one or more years of professional nursing experience administering anesthetics. The position may involve moderate to heavy lifting, on-call work, and irregular hours. It's designated as Mission Essential and requires the incumbent to work during emergencies. Up to 5% business travel is required. Qualified candidates may be eligible for a relocation incentive and salary negotiation.

Chief, Researcher Engagement and General Collections Division

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The text describes a supervisory position in the Researcher Engagement and General Collections department of the Library of Congress. The role involves leading staff to meet the Library's vision, mission, and goals, demonstrating flexibility, resilience, and integrity. Key qualifications include experience in modern librarianship, leading change, supervising a diverse workforce, providing program oversight, building professional networks, and effective communication. The Library of Congress is an equal opportunity employer offering comprehensive benefits and a flexible work schedule.

Management and Program Analyst

Company: Other Agencies and Independent Organizations - U.S. Agency for International Development

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

This job announcement is for a position at the U.S. Agency for International Development (USAID) in the Ronald Reagan Building and International Trade Center, Washington, DC. The role is in the Human Capital and Talent Management (HCTM), Operations Center (OPS). Applicants must be U.S. citizens, have relevant experience, and be able to obtain a Secret clearance. Time in grade and Selective Service registration requirements apply. Specialized experience at GS-13 or GS-14 level is required, with FAC-COR Level II certification needed. No specific education requirement exists. The position involves administrative, acquisitions, and financial management tasks, and project planning and oversight. USAID employees must adhere to a sexual misconduct-free workplace policy.

Supervisory Engineering Technician

Company: Department of the Army - United States Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Nov 09, 2024

This is a Direct Hire Authority (DHA) solicitation for a Supervisory Engineering Technician position at Joint Base Lewis-McChord, Washington. The role involves utilizing contracting methods, developing guidance on contract documentation, and performing quality assurance checks. Qualifications include specialized experience and a one-year probation period. The position may be subject to a suitability or fitness determination, and a valid state driver's license is required. The announcement is open continuously, with multiple positions potentially filled and various benefits offered.

Recreation Specialist - Fitness Center

Company: Department of the Navy - Commander, Navy Installations

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Nov 09, 2024

This job posting is for a position in the Non-Appropriated Fund (NAF) Fitness, Sports, and Deployed Support Branch at NAS Whidbey Island. The role involves supporting the Military's Quality of Life programs, specifically the Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC). The position requires a degree in Exercise Physiology, Exercise Science, Sports Medicine, or a related health field, or equivalent experience. Essential certifications include Personal training, Group exercise instructor, CPR, AED, and First Aid. The role involves planning and conducting fitness programs, and requires computer skills for Microsoft Office applications. The salary is dependent on experience and education, and there's a possibility of a one-year probationary period. The workplace is drug-free as per Executive Order 12564.

Field Sales Representative, National Security Market, Public Sector

Company: Google

Location: Washington, DC

Posted Nov 09, 2024

Google Cloud Platform is seeking a sales professional with extensive experience in the technology industry, particularly in SaaS, PaaS, or IaaS products. The ideal candidate will have a Bachelor's degree or equivalent practical experience and 10 years of sales experience, preferably engaging with C-level executives. They should be familiar with promoting infrastructure software, databases, investigative tools, applications software, or cloud solutions, especially those for US National Security Government customers. The role involves new client acquisition, strategy development, and educating clients on business opportunities. The successful candidate will build executive relationships, manage the entire business cycle, and drive business development. The base salary range for this full-time position is $110,000-$164,000, with additional benefits, bonus, and equity. The role is part of Google Public Sector, which focuses on helping US public sector institutions accelerate their digital transformations.

Managing Director, Environmental & Social Risk Assessment (Health & Agribusiness)

Company: Other Agencies and Independent Organizations - Development Finance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The U.S. International Development Finance Corporation (DFC) is seeking a Managing Director for Environmental & Social Risk Assessment (Health & Agribusiness). This role involves supervising a team of Environmental and Social Risk Specialists, overseeing DFC's environmental and social risk assessment program for health, food & agriculture, and natural resources projects. The ideal candidate must be a U.S. Citizen, possibly registered for Selective Service, and have specialized experience in environmental and social risk management. They should also be able to obtain a secret security clearance and may need to travel to developing countries. The position offers a comprehensive benefits package and telework suitability.

Supervisory Procurement Analyst - DIRECT HIRE

Company: Department of Transportation - Federal Highway Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Nov 09, 2024

The text describes a job opening for a Supervisory Procurement Analyst in the Acquisitions and Contracts Branch of the Western Federal Lands Highway Division. The role involves contracting officer duties, overseeing acquisition processes, and ensuring quality. Requirements include U.S. citizenship, specialized experience, and specific certifications. Applicants must meet basic and grade-specific qualifications, including education and experience in contracting. A background investigation and potential probationary period are also part of the role.

IT Specialist (Manager of Platform Development)

Company: Other Agencies and Independent Organizations - National Gallery of Art

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The Manager of Platform Development at the National Gallery leads a team of software developers to create and maintain cloud-based software architecture. This role involves ensuring platform scalability, automating business processes, and enhancing access to the collection. Expertise in cloud platforms, enterprise search, and knowledge of the cultural heritage sector is required. The role fosters collaboration among colleagues and aligns with the National Gallery’s mission and strategic goals. Applicants must be US citizens, meet time-in-grade requirements, and have specialized IT experience. A writing sample may be required. The position offers a comprehensive benefits package.

Security Engineer - Surface Coverage, Detection Engineering

Company: Meta

Location: Washington, DC

Posted Nov 09, 2024

Meta is seeking a Security Engineer with expertise in threat modeling, TTP identification, and detection engineering. The role involves collaborating with Software Engineers and Offensive Security Engineers to identify critical assets, assess risks, and evaluate potential attacks. The engineer will work on developing detection and response automation for production and corporate systems, utilizing large-scale data sets and hyper-scale data pipelines. The ideal candidate should have 6+ years of experience in Detection & Response Engineering, experience with SOAR platforms, and knowledge of networking technologies and operating systems.

Data Scientist, 1560-CG-12/13/14

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

This job posting is for a position in the Division of Insurance and Research, Research & Regulatory Analysis Branch of the Federal Deposit Insurance Corporation. The role involves supporting multiple sections in the Center for Financial Research (CFR). U.S. citizenship is required, and a minimum background investigation is needed. Applicants must have a degree in a relevant field or a combination of education and experience. Specialized experience in conducting economic, statistical, or machine-learning analyses using Python, R, or Linux-based high-performance computing clusters is required. The position involves two days of in-office work per week and may require a probationary period. Federal benefits are offered, including a comprehensive package and additional benefits specific to the FDIC.

Luxury Sales Associate

Company: Brilliant Earth

Location: Washington, DC

Posted Nov 09, 2024

Brilliant Earth is seeking a full-time Jewelry Consultant for its Washington, D.C. showroom. The role involves guiding customers through sales via in-person, virtual, phone, or live-chat appointments, managing high sales leads, and creating personalized experiences. The ideal candidate should have a passion for customer service, a drive to exceed sales targets, strong communication skills, and a collaborative spirit. Brilliant Earth offers competitive compensation, a robust benefits package, career growth opportunities, and a mission-driven, diverse team environment.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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