Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Restaurant Host - NED's Club Washington DC

Company: Soho House

Location: Washington, DC

Posted Nov 08, 2024

The Ned's Club Washington DC is seeking a Restaurant Host to provide exclusive service to members and guests. The role involves welcoming and settling members, handling reservations, collaborating with the membership relations team, and building rapport with members. The ideal candidate should have strong rapport building skills, a bright personality, and a calm demeanor. The Ned offers a competitive salary, benefits, and opportunities for career development.

Teller - Shops at Park Village

Company: Wells Fargo

Location: Washington, DC

Posted Nov 08, 2024

Wells Fargo is seeking a Teller in their Consumer, Small & Business Banking division. The role involves supporting customer engagement, processing transactions, and educating customers on digital solutions. The company is recognized as a top workplace for career growth. Required qualifications include customer service experience and cash handling skills. Benefits include a competitive salary, robust benefits package, and programs for work-life balance.

Security Software Engineer (Starshield) - Top Secret Clearance

Company: SpaceX

Location: Washington, DC

Posted Nov 08, 2024

SpaceX is seeking a Security Software Engineer with a Top Secret clearance for its Starshield project, which leverages Starlink technology for government use. The role involves designing and building security infrastructure, developing security features for Starshield systems, and maintaining production systems. The ideal candidate has a background in software engineering, applied cryptography, and network security, with experience in secure/authenticated boot, incident response, and vulnerability research. The position offers competitive compensation and benefits, including long-term incentives and comprehensive health coverage.

Strategic Sales Specialist

Company: ADP

Location: Fort Washington, PA

Posted Nov 08, 2024

ADP is seeking a Sales Representative for Human Resources Outsourcing (HRO). The role involves closing sales, winning new business, and cultivating relationships with HR decision-makers. The successful candidate will join an award-winning training program and a collaborative sales team. They will sell high-quality benefits offerings across the hire-to-retire spectrum, managing multiple sales processes simultaneously. The position offers industry-leading compensation, benefits, and opportunities for career advancement. ADP, a global leader in HR technology, values an inclusive culture and offers ongoing training, development, and mentorship opportunities.

Senior Product Portfolio Lead - Cybersecurity

Company: Merrill

Location: Washington, DC

Posted Nov 08, 2024

Bank of America is seeking a Senior Product Portfolio Lead for their Cyber Security Product Management team. The role involves leading a product team, driving product strategy for multiple cybersecurity capabilities, and ensuring a seamless and secure user experience. The ideal candidate should have 7+ years of experience in Product Management, a strong understanding of Cybersecurity concepts, and exceptional interpersonal skills. They will collaborate with business and technology stakeholders, oversee initiative planning, and manage third parties. The position offers a competitive salary and benefits, with opportunities for career growth and making a significant impact in the field of cybersecurity.

MANAGING DIRECTOR COMMUNICATIONS

Company: Other Agencies and Independent Organizations - Development Finance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 08, 2024

The U.S. International Development Finance Corporation (DFC) is seeking a Managing Director, Communications. The role involves developing and implementing communication strategies to promote DFC's mission, values, and objectives to key stakeholders. Requirements include U.S. citizenship, potential security clearance, and relevant experience. No specific education requirement is stated. Career transition assistance programs and veterans' preference are available. The position offers a flexible work schedule, telework suitability, and comprehensive benefits package.

Medical. Laboratory Technician

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted Nov 08, 2024

The MLT role involves performing pre-analytic, analytic, and post-analytic phases of laboratory testing, from waived to high complexity. This includes quality control, instrument maintenance, and troubleshooting. MLTs are responsible for documentation, customer service, and computer data entry. They also participate in performance improvement activities and may oversee lab assistants. Basic qualifications include an Associates degree in a laboratory science or equivalent, and a Medical Lab Technician Certificate within 6 months of hire. Preferred qualifications include recent clinical laboratory experience and certification as an MLT.

Occupational Medicine Officer

Company: U.S. Army 6th Medical Recruiting Battalion

Location: Seattle, Washington

Posted Nov 08, 2024

The text describes the role of an Occupational Medicine Officer in the Army Reserve, emphasizing the opportunity to serve the nation's defenders, practice medicine in various settings, and benefit from a competitive package including travel, retirement, healthcare, and shopping privileges. Eligibility requires a medical degree, occupational medicine training, U.S. license, board certification eligibility, age between 21-47, U.S. citizenship or permanent residency.

Program Analyst, Schedule A Repository (Public Notice Flyer)

Company: Department of Commerce - Minority Business Development Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 08, 2024

This vacancy is for a Program Analyst, Schedule A Repository (Public Notice Flyer) in the Minority Business Development Agency within the Department of Commerce. Applicants must be U.S. citizens, pass a background investigation, and meet specialized experience requirements. Qualifications are based on the U.S. Office of Personnel Management's Qualification Standards Handbook. A Ph.D. or equivalent doctoral degree, or a combination of education and experience, can also be considered. Federal employees receive comprehensive benefits.

Laboratory Assistant

Company: Kaiser Permanente

Location: Lynnwood, Washington

Posted Nov 08, 2024

The Lab Assistant role involves performing pre-analytic phases of lab testing, including specimen collection and processing. They may also handle analytic and post-analytic phases of waived testing. Duties encompass customer service, data entry, and maintaining workplace cleanliness. The role requires documentation of all activities, monitoring supplies, and compliance with safety and lab testing regulations. Essential responsibilities include specimen collection, processing, and computer data entry. They also participate in performance improvement activities, perform maintenance, and may conduct waived testing and EKG testing. The role requires basic computer skills, good communication, customer service, and problem-solving skills. Basic Life Support certification is required within 3 months of hire. A High School Diploma or GED is necessary, along with a Medical Assistant Phlebotomist Certificate (Washington) within 6 months of hire. Preferred qualifications include recent completion of a phlebotomy program or relevant experience.

Associate Personal Banker

Company: Wells Fargo

Location: Washington, DC

Posted Nov 08, 2024

Wells Fargo is seeking an Associate Personal Banker (SAFE) for their National Branch Network. The role involves delivering exceptional customer experience, building relationships, and proposing appropriate products and services. The company is recognized as a top workplace for career growth. Required qualifications include customer service experience and SAFE registration. Benefits include competitive salary, robust benefits package, and programs for work-life balance.

Senior Budget Analyst, Schedule A Repository (Public Notice Flyer)

Company: Department of Commerce - Minority Business Development Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 08, 2024

This job posting is for a Senior Budget Analyst position in the Minority Business Development Agency within the Department of Commerce. The role requires U.S. citizenship, a background investigation, and one year of specialized budgeting experience. No specific educational requirement is mentioned. The position offers a comprehensive benefits package as part of a U.S. government career.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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