Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Management Analyst II (Executive Assistant)- CIV

Company: CGI

Location: Washington, DC

Posted Nov 02, 2024

CGI Federal is seeking a Management Analyst II (Executive Assistant) to support the Civil division of DOJ. The role involves assisting senior management officials with special programs, projects, and assignments, preparing briefing materials, and handling sensitive administrative tasks. Required qualifications include excellent customer service, attention to detail, experience in providing administrative support to high-ranking executives, proficiency in Microsoft Office Suite, effective communication, strong writing skills, and organizational abilities. The position is full-time, Monday through Friday, 8:30-5:00, with a starting hourly rate of $28.79. CGI Federal offers competitive compensation, comprehensive insurance options, 401(k) matching, paid time off, parental leave, learning opportunities, and wellness programs. US Citizenship is required due to the nature of the government contract.

70182-LP Customer Service Associate II

Company: The TJX Companies, Inc.

Location: Washington, DC

Posted Nov 01, 2024

Marshalls, a retail store, is seeking a Loss Prevention Officer. The role involves acting as a visual deterrent to prevent potential loss, greeting customers, and reporting suspicious behavior. The company culture is described as dynamic, encouraging, and supportive, with opportunities for career growth. Benefits include a discount, 401(k) contributions, and various insurances. The starting pay range is $17.50 to $18.50 per hour.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Nov 01, 2024

CVS Health is seeking Retail Store Associates to join their team, emphasizing a human-centric approach to healthcare. The role involves providing excellent customer service, maintaining the sales floor, supporting store activities, and assisting in the pharmacy. The company offers competitive pay, comprehensive benefits, and opportunities for career growth. No prior retail experience is required, but a high school diploma is preferred.

Senior Fraud Strategy Analyst

Company: Robinhood

Location: Washington, DC / Remote

Posted Nov 01, 2024

Robinhood Markets, a leading fintech company, is seeking a Senior Fraud Analyst to join its Credit Card Fraud & Risk team. The role involves managing fraud risk for the Robinhood Gold Card, developing fraud detection and prevention strategies, and collaborating with cross-functional teams. The ideal candidate should have strong quantitative analytical skills, experience in managing fraud defenses for consumer credit products, and proficiency in SQL, R, or Python. Robinhood offers competitive compensation, comprehensive health insurance, and a supportive work environment.

Sr. Associate, Product Management - Upmarket

Company: Capital One

Location: Washington DC

Posted Nov 01, 2024

The job posting is for a Product Management role at Capital One, requiring a candidate with a growth mindset, ability to work with diverse people, and passion for customer focus. The role involves collaborating with tech teams, conducting research, and developing features that utilize new technology.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Nov 02, 2024

CVS Health is seeking Retail Store Associates to join their team, emphasizing a human-centric approach to healthcare. The role involves providing excellent customer service, maintaining the sales floor, supporting store activities, and assisting in the pharmacy. The company offers competitive pay, comprehensive benefits, and opportunities for career growth. No prior retail experience is required, but a high school diploma is preferred.

Manager, Personal Training Programming and Development, Washington DC

Company: Equinox

Location: Washington, DC

Posted Nov 01, 2024

Equinox Group, a high-growth collective of influential lifestyle brands, is seeking a Movement, Nutrition, Regeneration (MNR) Manager. The role involves upholding the Equinox experience through education, programming, and trainer development. The MNR Manager will collaborate with various departments to foster a synergistic culture, drive professional development, and maintain brand standards. Key responsibilities include ensuring quality in Personal Training services, leading team culture, employee development, managing PT standards, and maintaining assessment room functionality. The ideal candidate should have a genuine interest in high-performance lifestyle, superior instructional skills, and the ability to create a positive team culture.

Foreign Affairs Officer - Direct Hire Authority

Company: U.S. Department of State

Location: Washington, DC

Posted Nov 01, 2024

This job posting is for a Foreign Affairs Officer position in the Bureau of Africa Affairs, Office of Regional Peace and Security. The role involves monitoring Africa's security issues, managing AF contract projects, and advising on policy and planning for security issues. The incumbent will serve as an advisor in policy and planning, monitor foreign affairs developments, develop security assistance programs, and oversee all aspects of AF/RPS programs. The position requires a bachelor's or graduate degree in relevant fields, and at least one year of specialized experience equivalent to the GS-13 level in the Federal service. The role involves analyzing and developing policy recommendations, working with the U.S. interagency and foreign partners, and demonstrating knowledge of sub-Saharan African politics, economics, society, and U.S. foreign policy.

Sr. Sales Executive, Digital Marketing (Central US)

Company: Thomson Reuters

Location: Washington, DC

Posted Nov 01, 2024

Thomson Reuters is seeking experienced Senior Sales Executives to join their FindLaw Field Sales Team. The role involves developing and growing new accounts within a base of small to mid-sized law firms, utilizing prospecting and consultative selling skills. The ideal candidate should have a Bachelor's degree, 4+ years of B2B online marketing, media sales, or digital marketing experience, and consultative sales experience. They should also have legal industry knowledge and technical aptitude. The company offers a comprehensive benefits package, including wellbeing, culture, learning & development, social impact, and purpose-driven work. The target total cash compensation range is $182,000 - $371,800.

Outside Marketing Sales Rep

Company: PayPal

Location: Washington, DC

Posted Nov 02, 2024

PayPal, a global leader in digital payments, is seeking a Market Development Executive for a remote Washington DC position. The role involves stimulating demand for Zettle products and services, targeting small business communities, and building local partnerships. PayPal is committed to democratizing financial services, ensuring everyone has access to affordable, convenient, and secure financial products. The company values inclusion, innovation, collaboration, and wellness, and is guided by a purpose-driven approach.

Mental Health Collaborative Care Clinician, Part Time (Hybrid) - Northgate

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 01, 2024

The job involves providing a wide range of clinical psychosocial services for adult and child members in various settings, including evaluation, counseling, education, advocacy, and resource brokering. The role requires collaboration with supervisors, care team providers, and allied health professionals to plan and direct individual patient treatment programs. Essential responsibilities include conferring with supervisors about members' progress, providing support to families, utilizing resources from public and private agencies, participating in program development, and reporting safety concerns. The position also involves instructing patients and families about treatment compliance, administering therapeutic interventions, and maintaining confidential records. Full licensure is expected within 3-4 years of hire.

Financial Systems Analyst

Company: CACI International Inc

Location: Washington DC

Posted Nov 02, 2024

The job posting is for a Financial Systems Analyst position at CACI, a company that values integrity, trust, and continuous growth. The job involves working with financial systems, providing user support, and identifying system bugs. The company offers competitive compensation, benefits, and learning opportunities.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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