Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Luxury Sales Associate

Company: Brilliant Earth

Location: Washington DC

Posted Oct 19, 2024

Brilliant Earth is seeking a Jewelry Consultant to work in their Washington DC showroom. The ideal candidate will have a passion for customer service, a drive to exceed sales targets, and excellent communication skills. The company offers competitive compensation, a robust benefits package, and opportunities for career growth.

Electrical Engineer

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Starbuck, Washington Starbuck, Washington

Posted Oct 19, 2024

This is a Direct Hire Authority (DHA) solicitation for a Directorate of Human Resources position at Little Goose Dam, Starbuck, WA, operated by the US Army Corps of Engineers. The position requires a Bachelor's degree in engineering or higher, with specialized experience in electrical engineering activities at a manufacturing or industrial facility. The role involves applying concepts and methodologies of electrical engineering to operations and maintenance of industrial facilities. The position offers a comprehensive benefits package and may include a Relocation, Recruitment, Student Loan Repayment, Advance in Hire or Advance Leave Accrual incentive.

Senior Systems Engineer

Company: MAXISIQ

Location: Washington DC

Posted Oct 19, 2024

MAXISIQ is seeking a highly experienced Senior Systems Engineer to join their team. The ideal candidate will have extensive expertise in designing and implementing information management systems, with a focus on scalability, security, and compliance.

Program Management Officer

Company: General Services Administration - Public Buildings Service

Location: Tacoma, Washington Tacoma, Washington

Posted Oct 19, 2024

The text describes a job opening for a Program Management Officer, specifically as the Branch Chief for Energy, Environmental, and Safety Programs within the Facilities Management Division of GSA, PBS, Northwest/Arctic Region. The role involves managing sustainability, energy, environmental, safety and health, and fire/life safety programs. The position requires US citizenship or nationality, meeting all eligibility criteria within 30 days, and registering with Selective Service if applicable. Additional conditions include a one-year probationary period, background investigation, e-Verify system verification, financial disclosure report, and a supervisory or managerial probationary period if required. The GS-14 salary range starts at $136,832 per year. Qualifications include at least one year of specialized experience in managing, coordinating, and implementing programs related to commercial office building operations. The job does not have an education qualification requirement. Benefits include health insurance, life insurance, sick leave, vacation time, Thrift Savings Plan, flexible work schedules, transit and child care subsidies, flexible spending accounts, long-term care insurance, and training and development.

Compliance Specialist

Company: Department of Commerce - National Oceanic and Atmospheric Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Oct 19, 2024

This job posting is for a position within the Department of Commerce, National Oceanic and Atmospheric Administration, Office of Space Commerce, Commercial Remote Sensing Regulatory Affairs, located in Washington, D.C. The position is equivalent to GS-13/14 under the DOC Alternative Personnel System (CAPS). Key requirements include U.S. citizenship, registration for Selective Service, a valid driver's license, ability to obtain a Special Sensitive security clearance, and submission of a Financial Disclosure Form. The position is subject to pre-employment and random drug testing, a background investigation, and continued employment is contingent on successful completion of these requirements. Specialized experience is required, including assisting with on-site inspections and analyzing inspection information for cybersecurity and spacecraft operations.

Supervisory Information Technology Specialist (Chief, Inmate Technology Support Section)

Company: Department of Justice - Justice, Bureau of Prisons/Federal Prison System

Location: Washington, District of Columbia Washington, District of Columbia

Posted Oct 19, 2024

The text describes a job opportunity for corrections professionals who create a safe and secure environment, preparing individuals for successful reentry into communities. The agency values a diverse and innovative workforce, emphasizing humanity and normalcy in their approach. The role requires U.S. citizenship, and eligibility for ICTAP or CTAP programs. Qualifications include IT-related experience, attention to detail, customer service, oral communication, and problem-solving skills. Specialized experience is required, with examples including designing complex security systems, developing performance plans, and serving as a technical resource. The position offers a comprehensive benefits package and a commitment to diversity and inclusion.

Senior Program Manager

Company: MAXISIQ

Location: Washington DC

Posted Oct 19, 2024

MAXISIQ is seeking a Senior Program Manager with experience in managing complex technical projects. The job involves planning, executing, and monitoring projects, as well as managing financial performance and achieving revenue and profitability goals.

Cyber Defense Full Stack Developer (Hybrid)

Company: BAE Systems, Inc.

Location: Washington DC

Posted Oct 19, 2024

The job description is for a full stack developer at BAE Systems Global Security Operations Center. The developer will work on complex cyber defense challenges, create custom applications, and integrate with other defense systems. The job requires a strong background in software development, diverse experience, and ability to learn new technologies.

Resilience Portfolio Management Lead

Company: Fors Marsh

Location: Washington DC

Posted Oct 19, 2024

Fors Marsh is a company that takes on issues that matter, committed to balancing purpose, people, planet, and profit. They are seeking a Resilience Portfolio Management Lead with experience in program and project management. The company offers a range of benefits, including remote work, generous retirement contributions, and dedicated training and development budgets.

Licensed Practical Nurse (PACT)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Oct 19, 2024

The PACT LPN role involves observing, recording, and reporting patient condition changes, assisting in care plan development, and collaborating with the Core and Expanded Teams. The role requires adherence to policies and procedures, and the ability to work effectively with diverse patients. U.S. citizenship is mandatory, and proficiency in English is required. Applicants must pass a background check, physical evaluation, and influenza vaccination. Education and experience requirements vary by grade level, with higher grades requiring more experience and specific knowledge and skills.

SUPERVISORY HEALTH SYSTEMS SPECIALIST

Company: Department of the Air Force - Air National Guard Units

Location: Camp Murray, Washington Camp Murray, Washington

Posted Oct 19, 2024

This is a permanent, excepted service position for a Supervisory Health Systems Specialist in the Washington Air National Guard. The role is located at the 194th Medical Group, Camp Murray, Washington. The position requires military grades E8-E9 and compatible military assignments. Applicants must be able to obtain and maintain the appropriate security clearance. The role involves working in a cooperative environment and may require overtime. The position offers a comprehensive benefits package as part of a federal career.

Project Analyst - Federal

Company: Censeo Consulting Group

Location: Washington DC

Posted Oct 19, 2024

Censeo Consulting Group is seeking a Subject Matter Expert to support the GSA by providing customer engagement and operations planning governance strategic communications transition readiness and supplemental change management and customer support services.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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