Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Trial Attorney - Civil Fraud Section

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Oct 19, 2024

The Fraud Section of the U.S. Department of Justice handles civil matters concerning fraud against the government, including conflict of interest, bribery, and public corruption. The primary focus is on the False Claims Act, covering fraud in federal healthcare programs, government contractors, and various federal programs. Applicants must be U.S. citizens, complete a background investigation, and possess a J.D. degree with post-J.D. experience. They should have excellent writing, negotiation, and interpersonal skills, along with litigation and/or trial experience. Veterans' preference is considered a positive factor in the hiring process.

General Engineer/Architect (Project Management)

Company: Legislative Branch - Architect of the Capitol

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Oct 19, 2024

The Architect of the Capitol (AOC) is seeking a General Engineer/Architect for the Library Buildings and Grounds (LBG) division. The role involves project management support for complex LOC facilities projects, investigations, surveys, and analysis. Candidates must pass a drug test, meet specialized experience and education requirements, and be a U.S. citizen or have specific non-citizen eligibility. Specialized experience includes overseeing project planning, resolving technical problems, and developing authoritative responses. Education requirements vary by role, with engineers needing a professional engineering degree and architects needing a bachelor's in architecture or related field.

ASSISTANT GENERAL COUNSEL

Company: Department of Agriculture - Office of the General Counsel

Location: Washington, District of Columbia Washington, District of Columbia

Posted Oct 18, 2024

This text describes a Senior Executive Service (SES) position with the USDA, which is a career-reserved role with a salary range of $186,855 to $198,537 per year. The position requires a professional law degree (LL.B. or J.D.) from an accredited law school and active membership of the bar in good standing. Applicants must provide evidence of progressively responsible executive leadership and supervisory experience, directly related to the skills and abilities outlined under Executive Core Qualifications (ECQs) and Technical Qualifications (TQs). The ECQs assess executive experience and potential, while the TQs require demonstrated ability to analyze complex legal problems, substantial knowledge of USDA and Federal regulatory programs, and experience in handling and supervising litigation in Federal courts and before administrative bodies.

Management and Program Analyst

Company: Legislative Branch - Architect of the Capitol

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Oct 18, 2024

The job is for a Management and Program Analyst in the Architect of the Capitol (AOC), Superintendent, Senate Office Buildings (SOB). The role involves conducting organizational reviews, performing administrative functions, and ensuring compliance with HR policies. Specialized experience is required, with candidates needing to demonstrate proficiency in office automation software, administrative tasks, communication, and record organization. Veterans are encouraged to apply, and the position offers a comprehensive benefits package including health insurance, retirement system, and leave benefits.

Editor

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Oct 18, 2024

The text describes a job position in the Global Legal Research Directorate of the Law Library, with a specific position description number (252061). The role is non-supervisory and part of a bargaining unit. The salary range is based on the Washington, D.C., Metropolitan area. The Library of Congress prohibits the use of illegal drugs, including marijuana, and requires applicants to undergo a personnel security/suitability investigation. The Library offers a comprehensive benefits package and is an equal opportunity employer. Veterans are encouraged to apply and indicate their preference type and provide supporting documentation.

AIRCRAFT SURVIVAL FLIGHT EQUIPMENT REPAIRER

Company: Department of the Army - Army National Guard Units

Location: East Wenatchee, Washington East Wenatchee, Washington

Posted Oct 18, 2024

This is a permanent, excepted service position for an Aircraft Survival Flight Equipment Repairer in the Washington Army National Guard. The role is located at the Army Aviation Support Facility 2 in East Wenatchee, Washington. The position requires military grades E2-E7, WO1-CW4 and compatible military assignments in the 15-series / 153-series. Applicants must have experience or training in aviation life support equipment, supply procedures, property accountability, and planning a functional shop maintenance program. A high school diploma or GED is required. The role offers a comprehensive benefits package and the opportunity to contribute to a cooperative working environment.

Supervisory Financial Analyst (Deputy Director)

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Oct 19, 2024

This job posting is for a Deputy Director position in the Office of Investment Security (OIS) within the Office of International Affairs, U.S. Department of the Treasury. OIS is responsible for reviewing foreign investments in the U.S. for national security implications. Key requirements include U.S. citizenship, a background investigation, and compliance with federal ethics laws. Specialized experience is required, involving financial research and analysis for policy development, and legal recommendations for corporate transactions. The position offers competitive benefits, including health insurance, retirement programs, and flexible work schedules.

Laborer (Recycler)

Company: Legislative Branch - Architect of the Capitol

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Oct 19, 2024

The Architect of the Capitol (AOC) is currently accepting applications for a Laborer (Recycler) position in the House Office Buildings, Client Services Division. The role involves a wide range of laborer duties including setting up and arranging furniture, moving furniture, supplies, boxes and construction materials, operating floor care equipment, and performing other cleaning and maintenance tasks. The position is open to U.S. citizens, permanent residents, refugees, asylum seekers, individuals with allegiance to the U.S., and current U.S. government employees. No educational requirements are needed. The AOC offers a comprehensive benefits package including health insurance, retirement system, paid holidays, sick and annual leave, life insurance, incentive systems, subsidized transportation, and training opportunities. The position requires passing a drug test and background investigation.

Permits Coordinator

Company: Department of the Interior - National Park Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Oct 18, 2024

This job posting is for a Permits Coordinator position in the National Capital Parks-East, located in the Administrative Division. The role involves coordinating, issuing, and monitoring special use permits for various activities. The position requires U.S. citizenship, a background investigation, and a valid driver's license. The incumbent may need to work on-call, evenings, weekends, holidays, overtime, and shift work. Qualifications include at least one year of specialized experience or a master's degree in a related field. The position offers a comprehensive benefits package.

Electrical Engineer

Company: Department of the Navy - Office of Naval Research

Location: Naval Research Laboratory, Washington, District of Columbia Naval Research Laboratory, Washington, District of Columbia

Posted Oct 18, 2024

The text is a public notice flyer for a job opening at the NAVAL RESEARCH LABORATORY for an Electrical Engineer. It outlines the conditions of employment, including US citizenship, federal employment suitability, direct deposit, E-Verify, Selective Service registration for males, security clearance, drug test, ethics orientation, and mission essential position requirements. The role requires specialized experience in multi-disciplinary research techniques, low observables/counter low observables technologies, analysis tools, and signature control technology. A bachelor's degree in engineering from an ABET-accredited program or equivalent education and experience is required. Additional incentives like recruitment, relocation, or student loan repayment may be authorized. The position is covered by the Department of Defense Priority Placement Program.

Assistant Deputy Administrator for Field Operations

Company: Department of Agriculture - Farm Service Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Oct 18, 2024

The text describes a Senior Executive Service (SES) position, level II, with a salary range of $198,538 - $210,220 per year. The role requires progressively responsible executive leadership and supervisory experience, directly related to the skills outlined under Executive Core Qualifications (ECQs) and Technical Qualifications (TQs). Applicants must provide evidence of such experience, typically gained at or above the GS-14/15 grade level. The ECQs include Leading Change, Leading People, Results Driven, Business Acumen, and Building Coalitions. Applicants must submit a written narrative addressing each ECQ separately, providing at least two examples per ECQ. The position does not have an education qualification requirement, and consideration is open to all persons within the area of consideration who meet the basic qualifications.

Financial Advisor

Company: OneDigital Health

Location: Washington DC

Posted Oct 18, 2024

OneDigital is a company that values authenticity and diversity, offering a people-first culture where employees can be themselves and make a bigger impact. They are looking for an Investment Advisor to drive business results and serve clients with complex wealth management needs.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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