Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Senior Manager, Tax Operations

Company: Choice Hotels International

Location: Washington DC

Posted Oct 15, 2024

Choice Hotels is looking for a Senior Manager Tax Operations to join their team. The role involves providing crucial support to the Tax department, evaluating the impact of proposed legislation, and performing calculations to assess planning opportunities. The company offers a competitive salary range of $119,000 to $135,000 annually, as well as a comprehensive benefits program.

Assistant Maintenance Manager

Company: Bozzuto

Location: Washington, DC

Posted Oct 15, 2024

Bozzuto is a company that values community, creativity, concern, passion, and the pursuit of perfection. They are seeking an Assistant Building Maintenance Manager with 5+ years of experience in trades, facilities, and residential building maintenance. The role involves leading by example, showing care for residents, resolving maintenance issues, managing make-ready and apartment turnover, preserving building value, maintaining cleanliness, adhering to safety codes, and working weekends. Bozzuto offers competitive compensation, health & wellness benefits, paid leave, retirement planning, tuition reimbursement, and a diverse range of employee resource groups.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Oct 15, 2024

CVS Health emphasizes a heart-centric approach to healthcare, aiming to deliver personalized, convenient, and affordable solutions. The Retail Store Associate role is a customer-focused position offering growth opportunities. Essential functions include providing exceptional customer service, managing cashier duties, maintaining sales floor, supporting store operations, and assisting in pharmacy when needed. The role requires physical capabilities such as standing for extended periods and lifting up to 35 lbs. Preferred qualifications include retail or customer service experience. The pay range is $17.50 - $22.75, with a comprehensive benefits package.

Analyst I

Company: BryceTech

Location: Washington DC

Posted Oct 15, 2024

BryceTech is a company that partners with technology and R&D clients to deliver mission and business success. They are currently looking for an Analyst I position to support a high-visibility ASPR client. The role will involve conducting environmental landscape analysis, developing business case studies, and analyzing key data to identify options for managing and developing the overall network.

Solutions Consultant - Intel (Pre-Sales)

Company: Palo Alto Networks

Location: Washington, DC

Posted Oct 15, 2024

Palo Alto Networks is a cybersecurity company committed to protecting the digital way of life. They are looking for innovative Solutions Consultants to provide technical leadership and expertise in customers' security transformation journeys. The role involves meeting sales quotas, conducting discovery, working with various teams, and promoting end-to-end solutions. The company values collaboration, ongoing learning, and individual development, offering programs like FLEXBenefits and personalized learning opportunities.

Campus - Accounting Program Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 15, 2024

Fannie Mae is offering a full-time Accounting Associate role with a base salary of $72,000. The role involves working with cutting-edge technology, gaining professional development, and collaborating with diverse teams. The Accounting Associates Program is designed for recent graduates, providing them with networking events, professional development, and leadership training. The team is responsible for accounting operations, reporting, and financial analysis. Qualifications include a bachelor's or master's degree in accounting, strong analytical skills, leadership capabilities, and excellent communication skills.

Security Detection Engineer, Insider Trust

Company: Meta

Location: Washington, DC

Posted Oct 15, 2024

Meta's Insider Trust team is seeking a Security Engineer to enhance internal tools and systems for detecting malicious insider threats. The role involves analyzing internal tools, identifying potential threats, and conducting complex investigations. The candidate will collaborate with engineering teams to build advanced detection solutions and work closely with HR and Legal teams for investigations. The ideal candidate should have a degree in Computer Science or related field, 5+ years of experience in Detection & Response Engineering, and proficiency in Python, PHP, or C++. Meta offers a competitive salary, benefits, and opportunities for growth in immersive technologies.

Vice President of Operations, NSO

Company: The Kennedy Center

Location: Washington, DC

Posted Oct 15, 2024

The National Symphony Orchestra (NSO) is seeking a Vice President of Operations. This role involves overseeing the orchestra's day-to-day operations, including scheduling, production, tour planning, and union contract compliance. The VP will also negotiate contracts with musicians, venues, and vendors, and serve as a liaison to musicians and the Orchestra Committee. Key responsibilities include managing budgets, supervising concert hall operations, and overseeing capital projects. The ideal candidate should have 5-10 years of orchestra operations experience, formal musical and business training, and strong negotiation, management, and budgeting skills.

Executive Director, Global Public Policy and Multilateral Engagement

Company: Merck

Location: Washington, DC

Posted Oct 15, 2024

The Executive Director for Animal Health Global Public Policy and Multilateral Engagement will report to the Associate Vice President, Global Public Policy & Government Relations for Animal Health. The role involves building and maintaining strong relationships with multilateral and international organizations, and industry partners to advance business objectives for biopharma and technology portfolios. The Executive Director will have a global network of national veterinary officials, experience in trade policy, and adaptability to engage on biopharma and technology related issues. They will sit on the global public policy leadership team, coordinate teams from across all regions and functions, and represent the public policy team on extended leadership teams and business strategy working groups. Key responsibilities include generating and sustaining relationships with key officials in multilateral organizations, representing the company on global international standard setting bodies, developing a cohesive multilateral strategy, securing thought leadership roles, and managing consultants as required. The ideal candidate will have a DVM or advanced degree in a related field, minimum 10 years of experience in government, multilateral, or animal health industries, superior interpersonal, leadership, and diplomacy skills, and expertise in evaluating complex problems and designing creative solutions.

eDiscovery Systems Engineer

Company: Guidehouse

Location: Washington, DC

Posted Oct 15, 2024

Guidehouse is recruiting eDiscovery System Engineers for a fast-growing litigation and investigation support practice. The role involves supporting eDiscovery Review and Analysis platforms, ensuring high availability, and performing routine maintenance. The ideal candidate should have an active Top Secret federal security clearance, experience as a systems administrator, and strong knowledge of IT infrastructure and network architecture. The position offers a competitive salary range and comprehensive benefits package.

Head Wardrobe - Opera House

Company: The Kennedy Center

Location: Washington, DC

Posted Oct 15, 2024

The Kennedy Center, a cultural hub and memorial to President John F. Kennedy, is seeking a Head Wardrobe Technician with extensive experience in the entertainment industry. The role involves managing the wardrobe department for the Opera House, leading crews, and working with various production teams. The ideal candidate should have a minimum of 5 years of professional experience, a Bachelor's degree in technical theatre, and proficiency in Microsoft Office Suite. The position requires flexibility, ability to work under pressure, and long hours, including evenings, nights, weekends, and beyond 40 hours per week.

Regional Coordinator - PNC Investments

Company: PNC

Location: Washington, DC

Posted Oct 15, 2024

PNC is seeking a Regional Coordinator for its Investments organization in Washington DC. The role involves supporting a Regional Sales Leader, managing administrative tasks, preparing reports, and acting as a communication point of contact. The ideal candidate should have skills in competitor analysis, data analytics, and operational performance. PNC offers a comprehensive benefits package including health insurance, 401(k) match, and paid time off.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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