Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Sales Account Manager – nVent Schroff

Company: nVent

Location: Washington DC

Posted Oct 05, 2024

The job posting is for a sales position at nVent, a company that connects and protects customers with inventive electrical solutions. The role requires an in-depth understanding of hardware architecture and involves meeting with customers, building relationships, and ensuring strong technical support. The company values innovation, integrity, and customer focus, and offers a range of benefits to support employees' lives.

Privacy & Law Enforcement Compliance - Legal Specialist

Company: Apple

Location: Washington, DC

Posted Oct 05, 2024

The Privacy & Law Enforcement Compliance Specialist at Apple is responsible for processing and responding to requests for assistance on emergencies and law enforcement requests for customer information. The role involves reviewing, analyzing, and responding to emergency requests, participating in on-call rotations, and handling standard requests. The ideal candidate should be self-motivated, reliable, and have experience in responding to legal requests or working in a law firm. A Bachelor's Degree and a Paralegal Certificate or equivalent is required. The role offers a competitive base pay range, benefits, and opportunities for growth.

Technical Support Analyst

Company: Leidos

Location: Washington DC

Posted Oct 05, 2024

Leidos is seeking a Technical Support Analyst to work on an enterprise IT program within the Intelligence Community. The role requires providing technical support and customer service to client organizations, utilizing in-depth knowledge and experience to improve products or services.

Catering Sales Coordinator - Capital One Arena

Company: Aramark

Location: Washington, DC

Posted Oct 05, 2024

The Support Services Operator is responsible for managing accounts receivable activities via email, telephone, and fax. The hourly rate ranges from $23.00 to $28.00, with potential for additional compensation. Aramark offers comprehensive benefits including medical, dental, vision, retirement savings plans, and paid days off. Key responsibilities include reconciling account status, reviewing pending adjustment requests, and communicating with customers. Qualifications include a high school diploma, 2+ years of credit/collections experience, excellent customer service skills, strong organizational skills, and attention to detail.

Privacy and Data Compliance Specialist - USDS

Company: TikTok

Location: Washington, DC

Posted Oct 05, 2024

TikTok U.S. Data Security (USDS) is a subsidiary of TikTok in the U.S., focusing on data protection policies and content assurance protocols. The USDS Privacy and Integrated Security team oversees privacy impacts to TikTok's operations, collaborating with global legal, R&D, and security organizations. They aim to build the world's most trusted social media platform, addressing complex privacy challenges. The role of a privacy compliance specialist involves aligning USDS privacy requirements with the global privacy compliance framework, conducting privacy control reviews, and building relationships with global and US stakeholders. The ideal candidate should have a strong background in privacy compliance, technical knowledge, and a passion for end-user privacy considerations.

Escrow Assistant

Company: First American Title

Location: Washington DC

Posted Oct 05, 2024

Pango Group is a people-first company that values its employees and customers. They are looking for an Escrow Assistant to join their team, which will work in a dynamic setting supporting the Escrow team in various ways.

Senior Communication Architecture Analyst

Company: The Aerospace Corporation

Location: Washington DC

Posted Oct 05, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. They are committed to providing an inclusive and diverse workplace and offer a competitive compensation package.

NOSC Network Manager

Company: T-Rex Solutions, LLC

Location: Washington DC

Posted Oct 05, 2024

TRex Solutions is looking for an Engineering and Integration Manager to lead a pool of technical resources who support a federal Network Cyber and Cloud Support Services program. The main focus of this role is to support the development and deployment of a centralized Cloud Management Platform as well as Platform as a Service solutions.

Payments Compliance Counsel

Company: TikTok

Location: Washington, DC

Posted Oct 05, 2024

TikTok, a leading destination for short-form mobile video, is seeking a Payments Compliance Counsel to join its Global Legal Compliance Payments team. The ideal candidate should have experience in the fintech/payments industry, dealing with money service business compliance requirements, anti-money laundering rules, know-your-customer requirements, and stored value facilities. The role involves counseling product teams on payment issues, collaborating with internal stakeholders, advising on payment issues related to product development, and staying updated on financial service regulations. TikTok values diversity and inclusivity, aiming to inspire creativity and bring joy through its platform.

Senior US Field Marketer - Federal Civilian

Company: Cloudflare

Location: Washington DC

Posted Oct 05, 2024

The job posting is seeking a Senior Manager for Federal Civilian US Field Marketer to lead high-impact pipeline generation programs, build creative marketing campaigns, and drive demand. The role requires experience in executing paid and earned media campaigns, ABM programs, and event marketing, as well as knowledge of public sector-focused resellers and distributors.

Senior Product Manager, AdTech

Company: The Washington Post

Location: Washington, DC

Posted Oct 05, 2024

The Washington Post is hiring a Senior Product Manager, AdTech for their monetization product team in New York. The role involves developing next-generation advertising technology, managing product roadmaps, collaborating with partners, and leading through influence. The ideal candidate should have 5+ years of product management experience, a strong background in adtech, and excellent communication skills. The Post offers competitive benefits and a salary range of $89,900.00 - $149,600.00 USD annually.

NOSC Cyber Manager

Company: T-Rex Solutions, LLC

Location: Washington DC

Posted Oct 05, 2024

TRex Solutions is seeking a Network Operations Security Center NOSC Cyber Manager to assist in monitoring, detection, analysis, and response to threats and adversarial activity. The job requires a strong background in cybersecurity, network security, and incident response, with experience in managing a team and conducting technical analysis.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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