Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

2025 Software Implementation and Integration Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Oct 05, 2024

The Aerospace Corporation is hiring a Software Engineer to work on a simulated space system, developing prototype software and participating in an interdisciplinary team. The company offers a hybrid work model, competitive benefits, and opportunities for professional growth and development.

Technical Product Manager (Risk Adjustment), Remote

Company: Aledade

Location: Washington DC

Posted Oct 05, 2024

Aledade is a public benefit corporation that empowers independent primary care practices to deliver better care to patients and thrive in value-based care. The company is looking for a Technical Product Manager to join their team and work on designing technical service and content solutions to support their various lines of business.

Staff Engineer – Hardware Engineering (Network Automation) REMOTE

Company: GEICO

Location: Washington DC

Posted Oct 05, 2024

GEICO is seeking a Staff Engineer with expertise in network engineering and automation to lead efforts in design, development, and implementation of test plans and test automation. The ideal candidate will ensure the SONiC NOS and ONOS software are scalable and reliable, and will collaborate with cross-functional teams to drive hardware reliability, efficiency, and foresight in data centers.

Capital Markets Whole Loan Conduit Analytics Senior Associate (Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 05, 2024

Fannie Mae is seeking a Capital Markets Whole Loan Conduit Senior Analytics Associate (Hybrid) to contribute to monitoring financial markets, initiating trades, and analyzing financial market data. The role involves developing into a subject matter expert on Capital and Return, optimizing market transactions, and maintaining relationships with financial dealers. The ideal candidate will have 2 years of experience in data analysis, database management, and graphical representation of information. Fannie Mae offers a flexible work environment, comprehensive benefits, and opportunities for career growth.

Ads Specialist

Company: Design In DC

Location: Washington DC

Posted Oct 05, 2024

Design In DC is a digital agency seeking a highly skilled Ads Specialist to join their remote team. The ideal candidate should have experience managing paid advertising campaigns and possess excellent communication skills. The company offers a fully remote work arrangement, flexible schedule, and a supportive work environment.

Senior Systems and Acquisitions Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Oct 05, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace and offers a range of benefits to its employees.

HSPD-12: I.T. Specialist - Onsite (REF1676H)

Company: Citizant

Location: Washington DC

Posted Oct 05, 2024

Citizant is a leading provider of professional IT services to the US government, seeking to address pressing challenges in Agile application development, Enterprise Data Management, and Program Management. The company values a collaborative and supportive culture, and is an Equal Opportunity Employer.

Sr. Software Engineer - IaaS (Cluster Management) (REMOTE)

Company: GEICO

Location: Washington DC

Posted Oct 05, 2024

GEICO is seeking an experienced senior Engineer to drive their insurance business transformation by building high-performance platforms and applications. The ideal candidate will have strong technical expertise in software engineering, containers, and upstream Kubernetes, along with proficiency in OpenStack IaaS platform.

Government Contracting Biller

Company: Addison Group

Location: Washington, DC

Posted Oct 05, 2024

A reputable government contractor is seeking a Billing Specialist with 2 years of experience in high-volume billing and vendor relations. The role involves managing internal client inbox for billing changes, handling vendor relations, creating custom invoices, and performing operational duties. The position offers a competitive hourly rate of $25.00, with potential for higher compensation based on experience. The company, Hirestrategy Finance & Accounting, provides benefits, bonuses, and opportunities for permanent employment. They offer professional development resources and direct connections with hiring managers from renowned organizations.

Senior Staff Engineer – Data Lakehouse Platform

Company: GEICO

Location: Washington DC

Posted Oct 05, 2024

GEICO is seeking a Senior Staff Engineer to lead the development of a Data Lakehouse platform, with responsibilities including technical leadership, architecture, and innovation. The role requires expertise in opensource technologies, cloud computing, and DevOps concepts.

Accounts Payable Specialist

Company: Addison Group

Location: Washington, DC

Posted Oct 05, 2024

A large publicly traded commercial real estate company in the DMV is seeking an Accounts Payable Specialist. The role involves managing high volume invoices, working with vendors, subcontractors, and project teams, and assisting with month-end and quarter-end closing procedures. The ideal candidate should have 2+ years of Accounts Payable experience, proficiency in Microsoft Office, and ERP systems like Oracle, Great Plains, and Peoplesoft.

Technical Support Specialist

Company: Solutions³ LLC

Location: Washington DC

Posted Oct 05, 2024

Solutions³ LLC is seeking a Tier 1 Technical Support Specialist to perform technical tasks in support of operations, production, and test environments. The job requires experience with various operating systems, monitoring system health, and documenting problems and resolutions.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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