Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Information Systems Security Officer

Company: CGI

Location: Washington, DC

Posted Oct 04, 2024

CGI Federal is seeking an Information Systems Security Officer with active Top-Secret clearance for a large federal government project. The ISSO will work in an agile environment, utilizing various skills and languages. The role involves analyzing and designing controls for cloud environments, coordinating regulatory submissions, and performing security maturity assessments. Required qualifications include a Bachelor's degree, experience with RiskVision, Xacta, and JCAM, and prior technical roles within similar organizations. US Citizenship is required, and the position offers competitive compensation, comprehensive insurance, and various benefits.

SP - Associate Broker

Company: CBRE

Location: Washington, DC

Posted Oct 04, 2024

The job role of a CBRE SP-Associate involves developing business, marketing commercial real estate properties, and negotiating leasing terms, purchases, or sales. Key responsibilities include securing new business opportunities, providing clients with relevant property information, and preparing reports and agreements. The role requires a Bachelor's Degree, a Real Estate License, and proficiency in Microsoft Office. CBRE values diversity and provides reasonable accommodations for individuals with disabilities.

Pharmacy Technician

Company: Kaiser Permanente

Location: Olympia, Washington

Posted Oct 04, 2024

Pharmacy technicians support pharmacists in preparing and dispensing medications, performing tasks such as typing prescriptions, processing refills, and stocking shelves. They ensure patient safety, stay current on clinical initiatives, and follow Kaiser Foundation Health Plan of Washington policies. Basic qualifications include a pharmacy technician training program certification and excellent communication skills. Preferred qualifications include prior experience and knowledge of managed care health systems.

Client Relationship Executive, Veterans Affairs

Company: Deloitte

Location: Washington, DC

Posted Oct 04, 2024

Deloitte is seeking a Client Relationship Executive with at least 10 years of experience in federal client relationship management and professional services sales. The role involves driving targeting efforts, developing strategic plans for revenue generation, building relationships with key client executives, and providing deep knowledge of the client's engagement history and culture. The ideal candidate should have a proven track record in capture and sales, experience with Veterans Affairs clients, and be based in the DMV area. The wage range for this role is $151,400 to $311,000.

Cybersecurity Specialist

Company: ManTech

Location: Washington DC

Posted Oct 04, 2024

ManTech is seeking a motivated career and customer-oriented Cybersecurity Specialist to join their team in Frederick, Maryland. The job involves collaborating with cross-functional teams, performing risk assessments, and developing documentation. The company offers a competitive salary range of $134,700 to $224,700 and a range of benefits.

Sr. Project Manager (5437)

Company: MetroStar

Location: Washington DC

Posted Oct 04, 2024

The job description is for a Project Manager position at MetroStar, requiring strong communication and leadership skills, with a focus on people and customer value. The company is committed to diversity and inclusion, and offers a generous benefits package and professional growth opportunities.

Core Faculty, Physician (FM) - UPMC Washington Family Medicine Residency Program

Company: UPMC Southwestern PA

Location: Washington, Pennsylvania

Posted Oct 04, 2024

UPMC Washington is a highly-rated regional hospital in Pennsylvania, established in 1971. It offers a Family Medicine Residency Program and is seeking a Board-certified Family Medicine physician for a Core Faculty position. The role involves full spectrum Family Medicine, teaching residents and medical students, and providing exceptional care in three unique office locations. The position offers a competitive salary, benefits, and full malpractice coverage.

Technical Writer/Editor

Company: ManTech

Location: Washington DC

Posted Oct 04, 2024

ManTech International is seeking a motivated career and customer-oriented Technical Editor/Writer to join their team in the Frederick, MD location. The job involves ensuring technical documentation is accurate, complete, and meets editorial and government specifications, as well as collaborating with cross-functional teams to assist with report development and documentation.

(USA) Technician, Refrigeration/HVAC

Company: Walmart

Location: Washington, UT

Posted Oct 04, 2024

Walmart is seeking a Supermarket Rack Refrigeration HVAC Technician for a dynamic team. The role involves maintaining and repairing HVAC/R equipment using commercial skills and tools. The position offers competitive compensation, bonuses, and benefits including health, vision, dental, life insurance, 401k with company match, and free college through Live Better University. The ideal candidate should have vocational or technical HVAC/R certification, experience in commercial refrigeration, and be comfortable working at heights. Walmart provides a supportive work environment, competitive pay, and various benefits.

Senior Project Manager - DC/Metro

Company: Procon Consulting

Location: Washington DC

Posted Oct 04, 2024

Procon Consulting is seeking a Construction Senior Project Manager for a long-term opportunity in the Washington DC area. The ideal candidate will have 10+ years of experience in construction management and leadership skills.

Bioenvironmental Engineer

Company: Lee Company

Location: Washington, UT

Posted Oct 04, 2024

The text discusses the Air Force's commitment to protecting Airmen from environmental hazards through the work of Bioenvironmental Engineers. These specialists identify and evaluate potential dangers, develop preventive programs, and ensure the health and safety of Airmen and their families worldwide. The text also outlines the requirements for joining the Air Force, including a Bachelor of Science in engineering from an ABET-accredited institution, completion of a Bioenvironmental Engineering course, at least 24 months of experience in bioenvironmental engineering assignments, completion of Officer Training School course, and age restrictions.

Laboratory Assistant Travel Group

Company: Kaiser Permanente

Location: Redmond, Washington

Posted Oct 04, 2024

The job involves performing laboratory testing procedures, including pre-analytic, analytic, and post-analytic phases. The role requires specimen processing, computer data entry, and customer service. Essential responsibilities include processing specimens for A, B, or C level complexity testing, participating in quality assurance procedures, and performing instrument maintenance. The position also involves test accessioning, information lookup, and result transcribing. The role requires basic qualifications such as a high school diploma or GED, and a Medical Assistant Certificate or Phlebotomist Certificate within 6 months of hire. Additional requirements include computer skills, communication, customer service, and problem-solving skills. Preferred qualifications include recent completion of a phlebotomy program or recent phlebotomy and clinical laboratory experience.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages