Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Program Specialist

Company: Department of Health and Human Services - Administration for Children and Families

Location: Seattle, Washington Seattle, Washington

Posted Sep 29, 2024

This position is located in the Department of Health and Human Services Administration for Children and Families Office of Regional Operations in Seattle, Washington.

Blind Rehabilitation Specialist - Visual Impairment Service Team (VIST)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is eligible for the Education Debt Reduction Program, which reimburses student loan payments. To be eligible, you must meet specific requirements and submit your application within four months of appointment.

Special Assistant United States Attorney (SAUSA) - Uncompensated

Company: Department of Justice - Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The US Attorneys Office for the District of Columbia is a unique agency that serves as both the local and federal prosecutor for the nation's capital. It has a large scope of work, including prosecuting cases ranging from misdemeanors to homicides, and defending the United States in civil suits.

Exhibits Information Specialist

Company: Other Agencies and Independent Organizations - National Archives and Records Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is part of the National Archives and Records Administration. As an Exhibits Information Specialist, you will plan and develop exhibits concepts, identifying and suggesting historical themes and exhibit approaches for a variety of exhibits.

Materials Handler

Company: Department of the Treasury - Bureau of Engraving and Printing

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located at Bureau of Engraving and Printing within the Warehouse Materials and Distribution Division. As a Materials Handler, you will perform duties associated with shipping, receiving, warehousing, issuing, and storage of supplies and equipment.

Bailing Machine Operator

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Architect of the Capitol is seeking a reliable Baling Machine Operator to sort materials and operate baling machines.

CYP Direct Care Supervisor - Regatta CDC

Company: Department of the Navy - Commander, Navy Installations

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Sep 29, 2024

The CYP Direct Care Supervisor position assists the facility Director in providing routine supervisory oversight support and instruction for CYP Direct Care Professionals in Child Development Centers and School Age Care Programs.

FIRE PROTECTION ENGINEER

Company: Department of the Navy - Naval Facilities Engineering Systems Command

Location: Spokane, Washington Spokane, Washington

Posted Sep 29, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply. It also notes that notice of result letters will not be sent to applicants who respond to the flyer.

Management and Program Analyst

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This vacancy is for a Management and Program Analyst in the Office of the Secretary within the Department of Commerce.

Supervisory IT Program Manager

Company: Other Agencies and Independent Organizations - Federal Communications Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This job posting is for a position in the Office of Managing Director at the Federal Communications Commission in Washington DC. The job does not offer relocation expenses and may be used to fill additional positions within 90 days.

Technical Writer-Editor

Company: Other Agencies and Independent Organizations - National Archives and Records Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position is part of the National Archives and Records Administration, and the incumbent will carry out assignments to develop technical skills and judgmental aspects of the work.

Supervisory Trial Attorney (Consumer Protection Branch)

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Consumer Protection Branch is seeking an Assistant Director to lead investigations and litigation in district courts. The Branch pursues criminal and civil enforcement actions in matters of national importance related to consumer fraud, food and product safety, and data privacy.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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