Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Chemist

Company: Department of Homeland Security - U.S. Secret Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position in the Secret Service Office of Technical Development and Mission Support Technical Security Division involves planning, management, and execution of projects to enhance operational procedures and equipment.

SUPERVISORY MECHANICAL ENGINEER

Company: Department of the Navy - Naval Facilities Engineering Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Sep 29, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply. It also notes that notice of result letters will not be sent to applicants who respond to the flyer.

Maintenance Worker

Company: Department of Agriculture - Agricultural Research Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located within the Agricultural Research Service ARS Northeast Area NEA at the National Arboretum in Washington DC. In this position, you will assist journeyman-level workers by performing various semiskilled and manual labor tasks.

IT Specialist (DATAMGT)

Company: Other Agencies and Independent Organizations - Smithsonian Institution

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Smithsonian Institution is a large museum complex with 21 museums, including the National Air and Space Museum, which educates the public about aviation and spaceflight.

Lead Accountant (Open to both U.S. Citizens and Federal Employees)

Company: Department of Transportation - National Highway Traffic Safety Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position is located in the CFO's Office and Office of Financial Management. The incumbent serves as a lead accountant, directing a team to accomplish assigned tasks.

Financial Analyst, CG-1160-12/13

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position provides support in depositor and consumer protection topics, fair lending, and financial inclusion.

Sexual Assault Prevention and Response Victim Advocate

Company: Department of the Navy - Commander, Navy Installations

Location: Kitsap County, Washington Kitsap County, Washington

Posted Sep 29, 2024

This position provides 24/7 support for victims of sexual assault, assessing safety concerns and providing resources.

Practical Nurse

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Sep 29, 2024

This is a job posting for a position in the competitive service at Madigan Army Medical Center in Tacoma, Washington. The position is located in the Directorate of Nursing and involves same-day surgery and PACU service. Salary negotiation may be available for new Federal employees.

Program Analyst (Humanities Grants)

Company: National Foundation on the Arts and the Humanities - National Endowment for the Humanities

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

NEH is an independent grantmaking agency dedicated to supporting research, education, preservation, and public programs in the humanities.

Economist (Research Analyst)

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is for an Economist Research Analyst at the Departmental Offices Terrorist and Financial Intelligence Office of Foreign Assets Control. The role involves providing economic analysis to support macroeconomic and financial policy analysis.

Data Scientist

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the Data Analysis and Reporting Team, Financial Management Directorate, Library Collections and Services Group. The salary range reflects the locality pay adjustment for the Washington DC Metropolitan area. This is a nonsupervisory bargaining unit position.

IT SPECIALIST (INFOSEC)

Company: Department of the Army - U.S. Army Cyber Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Sep 29, 2024

This position is with the 7th Signal Command 106th Signal Brigade located in Pierce Washington. It is a DOD Cyber Excepted Service CES personnel system position.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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