Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Associate Deputy Chief for Soil Science & Resource Assessment

Company: Department of Agriculture - Natural Resources Conservation Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This is a position level II with a salary range of $198538 to $210220 per year. SES employees are also eligible to receive bonuses and performance-based awards.

Writer Editor

Company: Other Agencies and Independent Organizations - Smithsonian Institution

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Smithsonian Institution is a large museum complex with 21 museums and a scholarly press that publishes research publications.

Civil Engineer (Highway) (Materials/Pavement Engineer) - DIRECT HIRE

Company: Department of Transportation - Federal Highway Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Sep 29, 2024

The position is located in the Technical Services Branch of the Western Federal Lands Highway Division. The employee is responsible for assisting in the development, planning, implementation, and administration of the WFLHD materials program.

Supervisor II Hydromaintenance (Elec)(Mech)

Company: Department of the Interior - Bureau of Reclamation

Location: Grand Coulee, Washington Grand Coulee, Washington

Posted Sep 29, 2024

Reclamation is seeking a career professional to assist in meeting increasing water demands while protecting the environment in Grand Coulee, Washington.

Lead Medical Records Technician

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Sep 29, 2024

This job posting is for a position at Army Medical Center Madigan in Tacoma, Washington. The job involves assembling medical records and checking for completeness.

Attorney-Adviser (Labor)

Company: Department of the Army - United States Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Sep 29, 2024

This position is located at US Army IMCOM and Joint Base LewisMcChord JBLM Office of the Staff Judge Advocate OSJA Joint Base LewisMcChord Washington. If you are currently serving in a permanent competitive service appointment in the Federal service and are selected for this position the appointment will remove you from the competitive service while you occupy this position.

Attorney Advisor (Regulatory & Legislative Affairs)

Company: Department of Transportation - Federal Motor Carrier Safety Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The AttorneyAdvisor provides legal counsel to the Federal Motor Carrier Safety Administration's regulatory development teams.

Associate Deputy Chief for Management and Strategy

Company: Department of Agriculture - Natural Resources Conservation Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This is a position level II with a salary range of $198538 to $210220 per year. SES employees are also eligible to receive bonuses and performance-based awards.

Registered Nurse - Chief Health Informatics Officer

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Sep 29, 2024

The Chief Health Informatics Officer CHIO executes leadership that is characterized by substantial and continuous responsibility and accountability for population groups or integrated programs that cross services andor discipline lines and influence the organizational healthcare mission.

Supervisory Information Technology Specialist

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position is located in FEMAs Office of the Chief Technology Officer and is responsible for providing expert-level technical and operational guidance to the agency.

Registered Nurse- PCMHI

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Sep 29, 2024

The job description highlights the importance of delivering knowledge-based care to clients, developing technical skills, and coordinating care to ensure patient education, health promotion, and customer satisfaction.

Dental Assistant

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Sep 29, 2024

The dental assistant position at the Mann-Grandstaff VA Medical Center in Spokane, Washington involves assisting the dentist in patient care and performing clinical and clerical functions independently.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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