Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Recreation Assistant - Jim Creek

Company: Department of the Navy - Commander, Navy Installations

Location: Arlington, Washington Arlington, Washington

Posted Sep 29, 2024

The Morale Welfare and Recreation department provides fitness, recreation, and lodging programs for service members and their families. The incumbent will perform duties connected with providing accommodations for guests at Jim Creek outdoor recreation area.

Sanctions Licensing Officer

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is for a Sanctions Licensing Officer at the Departmental Offices, responsible for analyzing and recommending licensing determinations.

Safety & Occupational Health Specialist (Safety Specialist)

Company: Department of Justice - Justice, Bureau of Prisons/Federal Prison System

Location: Seatac, Washington Seatac, Washington

Posted Sep 29, 2024

The agency fosters a humane and secure environment, ensuring public safety and preparing individuals for successful reentry into their communities. Their diverse and innovative workforce creates a strong foundation of safety and security through principles of humanity and normalcy.

Registered Nurse - PACU

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Sep 29, 2024

VA Puget Sound Healthcare System is recruiting for a Registered Nurse position in the PACU at the Seattle VA Medical Center.

Electrical Engineer

Company: Department of Energy - Bonneville Power Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Sep 29, 2024

The position is for a senior engineer and technical specialist responsible for long-term planning and transmission system activities.

Operations Research Analyst

Company: Department of Transportation - Federal Aviation Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is for a Technical Analyst in the FAA's Office of Accident Investigation and Prevention, supporting the System Safety Management Transformation program.

Administrative Services Specialist

Company: Department of Labor - Office of the Assistant Secretary for Administration and Management

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Office of the Chief Information Officer OCIO is a customer service organization dedicated to providing information technology IT solutions and leadership to advance DOLs mission.

Physician Assistant

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Sep 29, 2024

The position is located in the Department of Medicine Primary Care at Madigan Army Medical Center in Washington State. Salary negotiation may be available for new Federal service candidates.

Civil Engineer

Company: Department of Energy - Federal Energy Regulatory Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Federal Energy Regulatory Commission FERC is ranked within the top 5 midsize agencies through the Partnership for Public Services Best Places to Work in the Federal Government Rankings.

Deputy Chief Artificial Intelligence Officer

Company: Department of Housing and Urban Development - Office of the Chief Information Officer

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Department of Housing and Urban Development is seeking highly qualified individuals to support its mission. The agency offers a competitive compensation package and opportunities for career development, including networking and training.

Operations Specialist (Watch Officer) (Open to both U.S. Citizens and Federal Employees)

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the Office of the Intelligence Security and Emergency Response S60 Operations Division Office of the Secretary Department of Transportation DOT. You will serve as a Watch Officer WO in the Transportation Operations Center TOC and will be responsible for monitoring the National Transportation System reporting on events and incidents and threats to the systems integrity.

Lead Security Guard

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Pasco, Washington Pasco, Washington

Posted Sep 29, 2024

The text describes a Direct Hire Authority solicitation for competitive service positions at the Ice Harbor Project, a multipurpose hydropower project with various missions.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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