Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Attorney-Advisor

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This is a public notice flyer about a job opportunity at the United States Department of Justice.

Sexual Assault Prevention and Response Victim Advocate

Company: Department of the Navy - Commander, Navy Installations

Location: Kitsap County, Washington Kitsap County, Washington

Posted Sep 29, 2024

This position provides 24/7 support for victims of sexual assault, assessing safety concerns and providing resources.

Special Agent (Reemployed Annuitant) DPD

Company: Legislative Branch - U.S. Capitol Police

Location: Washington DC

Posted Sep 29, 2024

The USCP safeguards the US Congress and its employees from crime and terrorism, allowing it to fulfill its responsibilities in a safe and secure environment.

Attorney Advisor (Environmental)- Public Notice Flyer

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Department of Commerce is seeking attorneys with environmental law experience to assist in the implementation of the CHIPS Incentives Program and provide advice on complex issues.

Lead Accountant (Open to both U.S. Citizens and Federal Employees)

Company: Department of Transportation - National Highway Traffic Safety Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position is located in the CFO's Office and Office of Financial Management. The incumbent serves as a lead accountant, directing a team to accomplish assigned tasks.

Director, Bureau of Transportation Statistics

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Director Bureau of Transportation Statistics position is in the Office of the Assistant Secretary for Research and Technology. The OSTR mission is to advance innovation, technology transfer, and breakthrough knowledge, facilitate research and multimodal research collaboration, provide decision makers with useful statistics and information of the highest quality and integrity, and develop a skilled interdisciplinary transportation workforce for the Nation.

Practical Nurse

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Sep 29, 2024

This is a job posting for a position in the competitive service at Madigan Army Medical Center in Tacoma, Washington. The position is located in the Directorate of Nursing and involves same-day surgery and PACU service. Salary negotiation may be available for new Federal employees.

Special Agent (Reemployed Annuitant) Investigations Division

Company: Legislative Branch - U.S. Capitol Police

Location: Washington DC

Posted Sep 29, 2024

The USCP safeguards the US Congress and its employees from crime and terrorism, allowing it to fulfill its responsibilities in a safe and secure environment.

Equal Opportunity Assistant

Company: Department of Justice - Office of Justice Programs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Office of Justice Programs' mission is to increase public safety and improve the fair administration of justice across America through innovative leadership and programs.

Data Scientist

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the Data Analysis and Reporting Team, Financial Management Directorate, Library Collections and Services Group. The salary range reflects the locality pay adjustment for the Washington DC Metropolitan area. This is a nonsupervisory bargaining unit position.

Chemist

Company: Department of Homeland Security - U.S. Secret Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position in the Secret Service Office of Technical Development and Mission Support Technical Security Division involves planning, management, and execution of projects to enhance operational procedures and equipment.

Program Analyst

Company: Department of Justice - Community Relations Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Community Relations Service provides conflict resolution services to communities, offering facilitated dialogue, mediation, and training to prevent and resolve disputes.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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