Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Senate Archivist

Company: Legislative Branch - Senate

Location: Washington DC

Posted Sep 29, 2024

The Senate Historical Office is seeking a Senate Archivist. The vacancy announcement and application can be found on the United States Senate Career Page.

Interdisciplinary: Lead Economist/Lead Operations Research Analyst (Open to both U.S. Citizens and Federal Employees)

Company: Department of Transportation - Federal Highway Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position is in the Office of Transportation Policy Studies Federal Highway Administration FHWA. The employee serves as the Regulatory Impact and BenefitCost Analysis RIBCA Team Leader and reports to the Director of the Office of Transportation Policy Studies.

Supervisory Architect/Engineer (Tenant Projects)

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Supervisory ArchitectEngineer Tenant Projects will supervise professional technical staff and assist in meeting the needs of various stakeholders.

Supervisory Visual Information Specialist

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located at Departmental Offices Terrorist and Financial Intelligence. As a Supervisory Visual Information Specialist, you will serve as the Supervisory Visual Information Specialist and reports directly to the Director of Analytic and Production Services.

MECHANICAL ENGINEER

Company: Department of the Navy - Naval Facilities Engineering Systems Command

Location: Spokane, Washington Spokane, Washington

Posted Sep 29, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply. It also notes that notice of result letters will not be sent to applicants who respond to the flyer.

Administrative Specialist

Company: Other Agencies and Independent Organizations - Federal Retirement Thrift Investment Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Federal Retirement Thrift Investment Board is looking for a highly qualified individual to serve as an Administrative Specialist.

Chief Actuary for the Federal Insurance Directorate

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position is located in the Department of Homeland Security's Federal Emergency Management Agency's Resilience Federal Insurance Directorate. The incumbent serves as the Chief Actuary, providing executive leadership and oversight for the actuarial aspects of the National Flood Insurance Program.

CONTRACT SPECIALIST

Company: Department of the Navy - STRATEGIC SYSTEMS PROGRAMS (SSP)

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Sep 29, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply. It also notes that notice of result letters will not be sent to applicants who respond to the flyer.

Principal Deputy Director for Intelligence and Counterintelligence

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Department of Energy's Office of Intelligence and Counterintelligence is seeking a seasoned executive with strong leadership experience in national security, intelligence, or cyberintelligence to serve as the Principal Deputy Director.

Assistant Administrator, Federal Insurance

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the Department of Homeland Security's Federal Emergency Management Agency's Resilience Federal Insurance Directorate. The Assistant Administrator oversees the development, management, direction, and evaluation of the Federal Insurance Directorates' insurance programs and activities.

Emergency Management Specialist (Mitigation)

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Bothell, Washington Bothell, Washington

Posted Sep 29, 2024

The job posting is for an Emergency Management Specialist Mitigation position in Region Ten. The ideal candidate will have experience implementing hazard mitigation grant programs, data analysis, and project management.

Attorney-Adviser (General)

Company: Department of the Army - United States Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Sep 29, 2024

This position is located at US Army IMCOM and Joint Base LewisMcChord JBLM Office of the Staff Judge Advocate OSJA Legal Assistance Branch Joint Base LewisMcChord Washington. If you are currently serving in a permanent competitive service appointment in the Federal service and are selected for this position, the appointment will remove you from the competitive service while you occupy this position.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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