Customer Service Jobs

1,441,418 open positions · Updated daily

Customer Service is one of the fastest growing sectors, with 1,765 active listings on our board alone. The surge comes from subscription-based SaaS, e-commerce, and fintech companies expanding globally. These roles now demand proficiency in omnichannel support platforms, real-time analytics, and AI-driven chatbots—skills that directly boost customer retention and revenue.

Within Customer Service, you’ll find positions such as Customer Support Specialist, Technical Support Engineer, Help Desk Analyst, Onboarding Coordinator, and CS Manager. Typical responsibilities include ticket triage, troubleshooting, knowledge-base creation, CSAT and NPS monitoring, and cross-functional collaboration with product and sales teams to translate customer feedback into product improvements.

Salary transparency matters because Customer Service salaries often lag behind comparable roles in tech. Knowing the exact pay range before applying eliminates surprises, enables realistic budgeting, and empowers agents to negotiate based on market benchmarks rather than vague expectations.

Data Engineer

Company: IBM

Location: Austin, US

Posted Dec 09, 2025

This text describes a Data Engineer role at IBM Corporation with responsibilities involving data pipeline design, AI solutions for industrial clients, and cloud platform integration. It outlines required qualifications including advanced degrees, technical expertise in specific tools, and salary range.

CFO/CXO Advisory Consultant - Finance & Procurement Operations

Company: IBM

Location: Naples, US

Posted Dec 09, 2025

This job posting seeks a Procurement Tower Delivery Lead with 10+ years of experience in procurement operations and leadership roles. The role combines hands-on leadership with strategic advisory capabilities, requiring expertise in end-to-end ProcuretoPay processes, vendor management, and process improvement initiatives. Key responsibilities include ensuring SLA compliance, managing procurement teams, and driving operational excellence for a Fortune 500 client.

Assistente de Torre de Controle

Company: IBM

Location: Salvador, BR

Posted Dec 09, 2025

The text describes a role at IBM Consulting focused on digital transformation through agile methodologies and AI-driven processes. It emphasizes collaboration with clients, career growth, and innovative technologies while outlining responsibilities like data analysis, operational monitoring, and process optimization. Required skills include analytical thinking, Excel/Power BI proficiency, and BPO experience.

Senior Scala Developer

Company: IBM

Location: Leicester, GB

Posted Dec 09, 2025

The text describes a Senior Scala Developer role at IBM Consulting, highlighting opportunities for career growth, technical expertise, and a supportive work environment. It emphasizes collaboration, innovation, and professional development while outlining responsibilities and required skills.

Brand Technical Specialist– Entry Level Sales Program 2026

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM's Brand Technical Specialist role emphasizes collaboration, technical expertise, and career growth, offering opportunities to innovate and solve complex business challenges through tailored solutions and digital transformation initiatives.

Package Consultant-SAP HANA Master Data Governance

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This role involves working with clients on hybrid cloud and AI initiatives, requiring expertise in SAP MDG implementations and data management. The position emphasizes collaboration, innovation, and technical skills in areas like data migration and master data governance.

Application Architect-Azure Cloud

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights opportunities to work in IBM's delivery centers, focusing on Azure solutions, cloud migration, and professional growth. It emphasizes mentorship, technical training, and diverse project experiences while requiring expertise in full-stack development and cloud technologies.

SAP Ariba Consultant

Company: IBM

Location: Kosice, SK

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, technical expertise in SAP Ariba, and opportunities for innovation. It outlines responsibilities including system integration, data management, and team leadership, along with required qualifications and skills.

Kubernetes Platform Engineer (Go, back-end)

Company: IBM

Location: BUDAPEST, HU

Posted Dec 09, 2025

IBM Cloud's Kubernetes Service, developed with Red Hat, offers job opportunities for engineers. The role involves creating scalable solutions using Go, Ansible, and Terraform, with a focus on customer-centric platforms.

Senior Engineer - HashiCorp Core Data/Infragraph

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights opportunities to work on cloud-native solutions, collaborate with cross-functional teams, and contribute to innovative infrastructure systems. It emphasizes technical expertise, career growth, and impactful customer outcomes.

SAP ABAP Application Developer

Company: IBM

Location: Armonk, US

Posted Dec 09, 2025

This job posting describes a senior SAP ABAP Application Developer role requiring advanced technical expertise in SAP systems, workflow development, and integration technologies. The position involves complex development tasks, system optimization, and collaboration with middleware teams, with a salary range of $150,550 to $197,400 per year.

PROCESS DELIVERY SPECIALIST-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on global client collaboration, digital transformation, and financial processes. It emphasizes growth opportunities, strategic partnerships, and professional development while outlining responsibilities and qualifications for a Process Analyst role.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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