Customer Service Jobs

1,441,418 open positions · Updated daily

Customer Service is one of the fastest growing sectors, with 1,765 active listings on our board alone. The surge comes from subscription-based SaaS, e-commerce, and fintech companies expanding globally. These roles now demand proficiency in omnichannel support platforms, real-time analytics, and AI-driven chatbots—skills that directly boost customer retention and revenue.

Within Customer Service, you’ll find positions such as Customer Support Specialist, Technical Support Engineer, Help Desk Analyst, Onboarding Coordinator, and CS Manager. Typical responsibilities include ticket triage, troubleshooting, knowledge-base creation, CSAT and NPS monitoring, and cross-functional collaboration with product and sales teams to translate customer feedback into product improvements.

Salary transparency matters because Customer Service salaries often lag behind comparable roles in tech. Knowing the exact pay range before applying eliminates surprises, enables realistic budgeting, and empowers agents to negotiate based on market benchmarks rather than vague expectations.

Brand Technical Specialist Intern – Entry Level Sales Program 2026

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM's internship program emphasizes collaborative innovation, technical expertise, and client-centric solutions. The role involves building credibility, developing proposals, and leveraging technology to drive digital transformation. It offers growth opportunities with a focus on teamwork and professional development.

Senior Federal Consultant-Enterprise Strategy

Company: IBM

Location: WASHINGTON, US

Posted Dec 09, 2025

This job description highlights IBM Consulting's focus on long-term client relationships, innovative hybrid cloud and AI solutions, and career growth opportunities. It emphasizes strategic consulting roles with federal clients, requiring advanced education and security clearance, while promoting a culture of curiosity and technological expertise.

Streaming Engineer

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights opportunities to work on innovative AI-powered cloud-native software solutions at IBM, emphasizing collaboration on large-scale systems and contributions to open-source projects. The role involves enhancing Apache Pulsar, working with distributed technologies like Cassandra, and participating in a fast-paced environment focused on developer experience and scalability. Required expertise includes systems programming, distributed systems, and SDLC processes, with preferences for experience with Pulsar or Kafka.

Technology Sales Partner Specialist - Entry Level Sales Program 2026 (Intern, September Start)

Company: IBM

Location: Markham, CA

Posted Dec 09, 2025

This text promotes an internship opportunity at IBM's Ecosystem team, highlighting skills development in B2B sales, solution selling, and partner engagement. It emphasizes hands-on training, real business impact, and professional growth in a dynamic environment.

PROCESS DELIVERY SPECIALIST-TALENT DEVELOPMENT OPTIMIZATION PROCESSES

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a career opportunity at IBM Consulting focusing on long-term client relationships, digital transformation, and professional growth. It highlights collaboration with industry visionaries, strategic partner ecosystems, and mentorship programs. The role emphasizes HR processes, technical expertise, and communication skills for success in a dynamic work environment.

Sr. Corporate Account Manager

Company: IBM

Location: Austin, US

Posted Dec 09, 2025

This text describes a senior sales role at IBM focusing on cloud solutions and customer engagement. It highlights opportunities for career growth, team collaboration, and the company's commitment to innovation. The role requires sales expertise, technical knowledge, and strong communication skills to succeed in a dynamic environment.

UX Design Lead

Company: IBM

Location: Kochi, IN

Posted Dec 09, 2025

This job posting highlights opportunities to lead UX design teams, create innovative AI-powered solutions, and collaborate with cross-functional teams. It emphasizes experience in enterprise design, leadership in agile methodologies, and delivering user-centric outcomes for global customers.

Delivery Consultant - Cloudera

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text promotes an IBM Technology Expert Labs role emphasizing career growth, collaborative innovation, and impactful problem-solving. It highlights world-class services, client-focused collaboration, and professional development opportunities within a supportive and experiential work environment.

Package Consultant-SAP HR Comp & Payroll

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a role in IBM Consulting focusing on hybrid cloud and AI innovation, requiring SAP HR expertise and collaboration with global clients. It highlights opportunities for impactful work and technical specialization in IBM's ecosystem.

Technical Agent (Bilingual German and English)

Company: IBM

Location: Zagreb, HR

Posted Dec 09, 2025

IBM's job description emphasizes innovation, problem-solving, and client collaboration, highlighting opportunities to work on challenging projects and deliver exceptional technical support in a dynamic environment.

Senior Managing Consulting Deal Leader Public Sector - SAP S/4HANA Procurement - (m/f/x)

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job posting highlights IBM's opportunity for a Sales Deal Leader focused on SAP expertise and business growth. The role emphasizes client relationships, innovation, and market expansion while requiring strong sales skills and German language proficiency.

Product Manager Intern 2026

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text promotes an IBM Product Manager role emphasizing innovation, collaboration, and impactful opportunities in cloud technology. It highlights responsibilities like shaping future technologies, optimizing processes, and working with cross-functional teams, while outlining qualifications and career growth prospects.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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