Customer Service Jobs

1,441,418 open positions · Updated daily

Customer Service is one of the fastest growing sectors, with 1,765 active listings on our board alone. The surge comes from subscription-based SaaS, e-commerce, and fintech companies expanding globally. These roles now demand proficiency in omnichannel support platforms, real-time analytics, and AI-driven chatbots—skills that directly boost customer retention and revenue.

Within Customer Service, you’ll find positions such as Customer Support Specialist, Technical Support Engineer, Help Desk Analyst, Onboarding Coordinator, and CS Manager. Typical responsibilities include ticket triage, troubleshooting, knowledge-base creation, CSAT and NPS monitoring, and cross-functional collaboration with product and sales teams to translate customer feedback into product improvements.

Salary transparency matters because Customer Service salaries often lag behind comparable roles in tech. Knowing the exact pay range before applying eliminates surprises, enables realistic budgeting, and empowers agents to negotiate based on market benchmarks rather than vague expectations.

Information Security Specialist (German-speaking)

Company: Secfix

Location: Remote

Posted Dec 07, 2025

Secfix is hiring a Information Security Specialist to support customers from the DACH region. The role involves owning the security and compliance lifecycle, acting as a trusted advisor, improving processes, collaborating across teams, and contributing to a new AI product. Secfix offers generous equity, benefits, 100% remote work, and a chance to grow with a smart, fun, dedicated team.

Senior Software Engineer - HashiCorp Terraform Search

Company: IBM

Location: BANGALORE, IN

Posted Dec 07, 2025

This job description highlights opportunities to work on IBM's Infrastructure Cloud, collaborating with teams to develop cloud-native solutions. The role involves designing features, ensuring quality, and working with distributed systems, emphasizing technical expertise and cloud-native principles.

Cloud Partner Manager

Company: IBM

Location: Multiple Cities

Posted Dec 07, 2025

The text is a job description for a Global Cloud Partner Development Manager role at HashiCorp, which is now part of IBM. The role involves driving global partnership strategy with key cloud partners like AWS, Azure, and Google. The position requires strong sales and marketing skills, strategic thinking, and the ability to build relationships with CSP partners to accelerate cloud growth and achieve revenue targets.

Package Consultant-SuccessFactors Core HR

Company: IBM

Location: BANGALORE, IN

Posted Dec 07, 2025

The text describes a career opportunity at IBM Consulting, highlighting the company's global presence, collaboration with clients, and focus on hybrid cloud and AI solutions. The role involves leading a team of technical sales experts, collaborating with IBM and partner sales teams, and maximizing the use of IBM's technology resources. The position requires strong technical skills in recruiting data models, onboarding, and implementation experience, as well as excellent communication and interpersonal skills.

Associate System Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 07, 2025

This job description highlights opportunities to work on hybrid cloud and AI projects with global clients, emphasizing collaboration, technical expertise, and innovation. It outlines responsibilities including software development, problem-solving, and stakeholder engagement, along with educational and skill requirements for the role.

Junior Full Stack Developer Java

Company: Blanc Labs

Location: Remote

Posted Dec 07, 2025

Blanc Labs is a premier partner for global enterprises, specializing in digitization, automation, and development of next-generation digital products and services. They are seeking a Junior/Intermediate Full Stack Developer to implement and support scalable cloud applications, with a strong background in frontend and backend development, and experience with various technologies such as Java, Spring Boot, Angular, and cloud platforms like Azure.

PROCESS DELIVERY SPECIALIST-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 07, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Senior Process Analyst in the Record to Report domain. The role involves coordinating accounting activities, identifying risks and opportunities, and adhering to client SLAs. The position requires a bachelor's degree, preferably a master's, and experience in the R2R domain. Preferred skills include proficiency in MS Office and ERP software, the ability to work under tight timelines, and a commitment to continuous learning.

Technical Due Diligence Consultant

Company: Crosslake Technologies LLC

Location: Remote

Posted Dec 07, 2025

This text outlines Crosslake's mission to support technology innovation through strategic consulting, emphasizing their proactive approach to technology governance and collaboration with clients. It highlights core values like service, curiosity, and creativity while detailing job responsibilities and requirements for software professionals.

IBM MaaS360 Digital Sales Specialist-Telco

Company: IBM

Location: Austin, US

Posted Dec 07, 2025

The text describes the role of an IBM MaaS360 Digital Sales Specialist in the Telco industry. It highlights the importance of excellent onboarding, continuous learning, and a collaborative sales environment. The role involves owning business development, generating leads, managing sales engagement activities, and achieving KPIs tied to territory growth and partner success.

Director - Product Marketing

Company: Agerpoint

Location: Remote

Posted Dec 07, 2025

Agerpoint is a company that uses advanced AI and data fusion to capture, analyze, and manage field data for agriculture and environmental conservation. Their Agerpoint Capture app turns smartphones into data acquisition tools, and their AInative data platform integrates various data sources to produce precise digital twins and analytics. The company aims to enhance food security, safeguard natural ecosystems, and combat climate change through data-driven solutions.

Product Management Professional 2026

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 07, 2025

The role of a Product Manager at IBM involves navigating customer outcomes, collaborating with multiple teams, and contributing to the success of IBM Z and LinuxONE products. The position requires a Bachelor's degree, experience in product management, agile practices, design thinking, and strong communication skills.

Project Administrator-Project Support - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 07, 2025

The text is a job description for a project administrator role at IBM Consulting. It outlines the responsibilities, required education, technical expertise, and preferred experience for the position. The role involves project support, communication, contract management, and administrative tasks. Fluency in Japanese and the ability to work in various IBM locations are required.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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