Customer Service Jobs

1,441,418 open positions · Updated daily

Customer Service is one of the fastest growing sectors, with 1,765 active listings on our board alone. The surge comes from subscription-based SaaS, e-commerce, and fintech companies expanding globally. These roles now demand proficiency in omnichannel support platforms, real-time analytics, and AI-driven chatbots—skills that directly boost customer retention and revenue.

Within Customer Service, you’ll find positions such as Customer Support Specialist, Technical Support Engineer, Help Desk Analyst, Onboarding Coordinator, and CS Manager. Typical responsibilities include ticket triage, troubleshooting, knowledge-base creation, CSAT and NPS monitoring, and cross-functional collaboration with product and sales teams to translate customer feedback into product improvements.

Salary transparency matters because Customer Service salaries often lag behind comparable roles in tech. Knowing the exact pay range before applying eliminates surprises, enables realistic budgeting, and empowers agents to negotiate based on market benchmarks rather than vague expectations.

SAP EAM ASSET Information Package Consultant Lead

Company: IBM

Location: Multiple Cities

Posted Dec 07, 2025

The job description outlines the role of an experienced SAP consultant at IBM Global Business Services, focusing on delivering innovative business solutions through design, build, and test. The ideal candidate should have a solid SAP Enterprise Asset Management and Supply Chain Management background, extensive experience in Plant Maintenance modules, and strong leadership, communication, and problem-solving skills.

Sales leader - Nordic Region

Company: IBM

Location: Stockholm, SE

Posted Dec 07, 2025

The text describes a career opportunity at IBM Software, focusing on a strategic sales leadership role in the Nordic region. The role involves developing commercial strategies, managing a sales team, engaging with enterprise accounts, and collaborating with IBM ecosystem partners. The position requires extensive B2B sales experience, industry knowledge in cloud and infrastructure software, and fluency in English and a Scandinavian language.

Technical Product Manager, Storage Networking

Company: IBM

Location: BANGALORE, IN

Posted Dec 07, 2025

The text is a job description for a Product Manager role at IBM Infrastructure Storage Division. It outlines the responsibilities, required skills, and qualifications for the position. The role involves working closely with customers, market experts, design, development, and various teams to define product capabilities, drive strategy, and deliver high-quality products. The ideal candidate should be passionate about product design, user experience, and have experience in data center networking, virtualization, and software-defined networking.

Cloud Security Architect - Oracle OCI IAM

Company: IBM

Location: Multiple Cities

Posted Dec 07, 2025

IBM CIC offers a career with deep technical and industry expertise, opportunities to work with visionaries, and a culture of evolution. The role involves designing, implementing, and managing secure identity and access management solutions on Oracle Cloud Infrastructure.

Senior Technical Product Marketing Manager II

Company: IBM

Location: Multiple Cities

Posted Dec 07, 2025

The text describes a career opportunity at IBM Software, specifically in the HashiCorp Portfolio and Platform Product Marketing Group. The role involves creating technical narratives, demos, and content to showcase how HashiCorp helps organizations innovate faster, more securely, and efficiently. The position requires collaboration with various teams, strong storytelling skills, and experience in product marketing or related technical marketing roles.

Application Developer-SAP Commerce

Company: IBM

Location: BANGALORE, IN

Posted Dec 07, 2025

The text describes a career opportunity at IBM Consulting, focusing on assisting clients with application packaged solutions like SAP, Oracle, Salesforce, and Microsoft Dynamics. The role requires expertise in Java, J2EE, Spring Frameworks, SAP Commerce Cloud, Hybris, and related technologies. A bachelor's degree is required, with a master's degree preferred. The position offers the chance to work with visionaries across industries and make meaningful changes for clients.

Package Specialist-SAP Ariba

Company: IBM

Location: Ahmedabad, IN

Posted Dec 07, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. Responsibilities include performing technical architect roles, designing solutions for S4 HANA implementations and migrations, advising clients on moving SAP platforms to cloud service providers, and having experience in SAP Basis administration, HANA migrations, SAP version upgrades, and Fiori administration.

Software Developer Intern: 2026

Company: IBM

Location: Multiple Cities

Posted Dec 07, 2025

IBM seeks software developers to innovate and solve complex problems using advanced technologies, emphasizing collaboration and expertise in programming and design.

Group Manager- F&A operations

Company: IBM

Location: Noida, IN

Posted Dec 07, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role in IBM BPO that accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. The role involves owning client engagements, monitoring and managing transformation, leading business change management, and providing mentorship and training. The position requires extensive experience in the finance domain, expertise in ERP or Oracle tools, and strong interpersonal and technical skills.

Technical Sales Engineer - Hashicorp

Company: IBM

Location: San Francisco, US

Posted Dec 07, 2025

The text describes a career opportunity at IBM Software, specifically a Solutions Engineer role at HashiCorp. The role involves serving as a trusted advisor to customers, understanding their journey, demonstrating business value, and collaborating with cross-functional teams. The position requires technical expertise in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms, as well as excellent communication and problem-solving skills.

Java (Guidewire) Developer - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 07, 2025

The text describes a career in IBM Consulting, highlighting the opportunities to work with clients globally, collaborate with visionaries, and drive innovation using IBM's technology platforms. It emphasizes the importance of curiosity, continuous learning, and problem-solving skills. The role involves software development, analytical problem-solving, stakeholder engagement, and working with the latest technologies.

Backend Java Developer – End User Monitoring

Company: IBM

Location: Kochi, IN

Posted Dec 07, 2025

IBM Instana is seeking a talented Backend Java Developer to join their End User Monitoring team. The role involves designing, building, and enhancing backend systems for Instana's monitoring solutions, focusing on performance, scalability, and reliability. The developer will collaborate with cross-functional teams to deliver high-quality software used by global enterprises.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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