Customer Service Jobs

1,441,418 open positions · Updated daily

Customer Service is one of the fastest growing sectors, with 1,765 active listings on our board alone. The surge comes from subscription-based SaaS, e-commerce, and fintech companies expanding globally. These roles now demand proficiency in omnichannel support platforms, real-time analytics, and AI-driven chatbots—skills that directly boost customer retention and revenue.

Within Customer Service, you’ll find positions such as Customer Support Specialist, Technical Support Engineer, Help Desk Analyst, Onboarding Coordinator, and CS Manager. Typical responsibilities include ticket triage, troubleshooting, knowledge-base creation, CSAT and NPS monitoring, and cross-functional collaboration with product and sales teams to translate customer feedback into product improvements.

Salary transparency matters because Customer Service salaries often lag behind comparable roles in tech. Knowing the exact pay range before applying eliminates surprises, enables realistic budgeting, and empowers agents to negotiate based on market benchmarks rather than vague expectations.

Live Sports Content Operator

Company: Storyteller

Location: South Africa

Posted Dec 06, 2025

The job posting describes a remote position with Storyteller, a high-growth B2B SaaS platform. The role involves running live content management, generating engaging content, providing customer support, and ensuring quality control. The company values collaboration, creativity, and a customer-centric mindset. The position offers a competitive salary, benefits, and paid leave.

Senior Product Manager – ICHRA

Company: Gravie

Location: USA

Posted Dec 06, 2025

Gravie is a company that aims to improve healthcare purchasing and access through innovative consumer-centric health benefit solutions. They are seeking a Senior Product Manager to lead the vision, roadmap, and delivery of their ICHRA product, overseeing both the core platform and the product team. The role involves owning the cross-functional product strategy, managing a team of Product Managers and Product Owners, setting strategic priorities, partnering with stakeholders, ensuring compliance, and communicating roadmap updates. Gravie offers a unique benefits package and a mission-driven work environment.

Live Sports Content Operator

Company: Storyteller

Location: Hungary

Posted Dec 06, 2025

The job posting describes a remote position with Storyteller, a high-growth B2B SaaS platform. The role involves running live content management, generating engaging content, providing customer support, and ensuring quality control. The company offers a competitive salary, benefits, and a flexible work environment. The recruitment process includes a 15-minute call, an interview, and a follow-up task.

Business Systems Analyst - Associate A

Company: Blackbaud

Location: India

Posted Dec 06, 2025

This job description outlines a campus hire role for a Gainsight platform specialist, requiring configuration skills, collaboration with cross-functional teams, and system support. The position seeks graduates with a focus on SaaS platforms and CRM systems, emphasizing communication, analytical skills, and a proactive attitude.

GTM Lead (Compute Hosting Growth)

Company: Gcore

Location: Poland,Georgia,Serbia,Germany,Cyprus

Posted Dec 06, 2025

Gcore is seeking a Compute Hosting Growth Lead to own the growth strategy and unit economics for their low-cost compute and hosting business. The role involves driving measurable impact by improving conversion funnels, optimizing acquisition channels, and scaling adoption across self-serve and assisted customer journeys. The ideal candidate has 3+ years of experience in growth, product-led growth, or marketing operations, ideally in hosting, cloud, or SaaS, and a proven track record of managing performance metrics and running growth experiments.

Customer Success Specialist I

Company: PracticeTek

Location: USA

Posted Dec 06, 2025

PracticeTek offers a dynamic role in customer success with a mission to revolutionize healthcare. The position includes competitive benefits, growth opportunities, and a supportive team environment.

Product Engineer - Backend (Senior / Staff / Principal)

Company: Monarch Money

Location: USA

Posted Dec 06, 2025

Monarch is a personal finance platform that simplifies finances and helps users reach their financial goals. The company is hiring software engineers to join product engineering teams and shape product strategy and engineering culture. The role offers high autonomy, broad ownership, and meaningful influence over tools, processes, and team dynamics.

Talent Acquisition Partner

Company: Spektrix

Location: USA

Posted Dec 06, 2025

Spektrix is seeking a Talent Acquisition Partner to join their team and help attract top talent for their growing company. The role involves partnering with hiring managers, utilizing recruitment strategies, managing the recruitment process, and working on employer brand initiatives. The company offers competitive benefits and a flexible work environment.

Software Engineer (Web SDK)

Company: Storyteller

Location: Tunisia

Posted Dec 06, 2025

The job posting describes a fully remote, high-growth SaaS company called Storyteller that is looking for engineers to work on their Web SDK and backend services. The role involves building features, improving performance and developer experience, and using AI tools extensively. The company offers a competitive salary, benefits, and 33 days of paid leave.

Senior Front-End Developer (SC Cleared)

Company: NECSWS

Location: UK

Posted Dec 06, 2025

The job description is for a Senior Frontend Developer role at NEC Software Solutions, a global tech company. The role involves shaping digital products, setting coding standards, and leading a team through technical challenges. The company offers an excellent benefits package and supports public services.

Software Engineer (Payments)

Company: PracticeTek

Location: USA

Posted Dec 06, 2025

PracticeTek is a large healthcare technology company providing software solutions to various healthcare clinics. They aim to improve patient care through innovative technology and empower clinicians and their teams. The company offers opportunities for growth and development, and has a dedicated engineering department responsible for designing and scaling their SaaS platform.

Junior Web Developer

Company: Storyteller

Location: Tunisia

Posted Dec 06, 2025

Storyteller is a high-growth B2B SaaS platform that allows companies to integrate Stories into their platforms. They offer a fully remote position for a Junior/Graduate Software Engineer to work on their Web SDK, which powers Stories used by globally recognized clients, especially in sports. The role involves shipping features, improving reliability, solving customer problems, and contributing to developer experience.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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