Customer Service Jobs

1,441,418 open positions · Updated daily

Customer Service is one of the fastest growing sectors, with 1,765 active listings on our board alone. The surge comes from subscription-based SaaS, e-commerce, and fintech companies expanding globally. These roles now demand proficiency in omnichannel support platforms, real-time analytics, and AI-driven chatbots—skills that directly boost customer retention and revenue.

Within Customer Service, you’ll find positions such as Customer Support Specialist, Technical Support Engineer, Help Desk Analyst, Onboarding Coordinator, and CS Manager. Typical responsibilities include ticket triage, troubleshooting, knowledge-base creation, CSAT and NPS monitoring, and cross-functional collaboration with product and sales teams to translate customer feedback into product improvements.

Salary transparency matters because Customer Service salaries often lag behind comparable roles in tech. Knowing the exact pay range before applying eliminates surprises, enables realistic budgeting, and empowers agents to negotiate based on market benchmarks rather than vague expectations.

Field Marketing & Experience Manager

Company: Cyderes

Location: Remote

Posted Dec 06, 2025

Cyderes is a cybersecurity company that specializes in building practical IAM exposure management and risk programs, stopping active threats fast with MDR, and providing AI-driven services. They are looking for a Field Marketing & Experience Manager to own the planning, design, and execution of in-person and virtual experiences that drive engagement, loyalty, and pipeline. The role requires a balance of creativity, operational excellence, and relationship management, working cross-functionally across Sales, Channel & Alliances, and Marketing.

People Ops Partner (German speaker)

Company: LI.FI

Location: Remote

Posted Dec 06, 2025

LIFI is a company that simplifies multichain DeFi for traditional financial institutions, fintechs, and service providers. They offer a unified API to access all on-chain liquidity across major blockchains for best price swaps. The company values user experience and aims to make complex technologies accessible to everyone. They are looking for a proactive and detail-oriented People Ops Partner to manage core HR processes, systems, and records.

Lead CS Technical Skills Program Manager

Company: HubSpot

Location: Remote

Posted Dec 06, 2025

The HubSpot GotoMarket Enablement team is seeking a Program Manager to build technical expertise for Customer Success teams. The role involves identifying skill gaps, developing training content, collaborating with various teams, and creating technical competency frameworks. The ideal candidate should have 5+ years of experience in technical enablement, deep HubSpot product knowledge, advanced technical skills, and strong stakeholder management abilities.

Vice President - Analytics

Company: JustAnswer

Location: Remote

Posted Dec 06, 2025

The job posting seeks a visionary and pragmatic leader to oversee the data and analytics team. The role requires technical expertise in experimentation, reporting, and automation, as well as a focus on leveraging data science and AI to create a future-oriented analytics culture. The leader will own and scale the company's experimentation and reporting infrastructure, partner with stakeholders to identify analytics needs, drive strategic data initiatives, and evangelize data-driven decision-making across the organization.

Senior Software Implementation Engineer

Company: Makersite GmbH

Location: Remote

Posted Dec 06, 2025

Makersite is a fast-growing company pioneering sustainable product development and digital collaboration. They are seeking Software Implementation Engineers to work closely with customers, map data, provide technical support, and create documentation. The role offers a competitive salary, remote-first flexibility, learning and development opportunities, and purpose-driven work.

Staff Software Engineer - GenAI Systems

Company: Airbnb

Location: Remote

Posted Dec 06, 2025

The Community Support Platform (CSP) at Airbnb is a critical system that empowers the company's global network of Community Support ambassadors to deliver exceptional customer service with high efficiency. The role focuses on integrating AI with support ambassadors' expertise to create significant product impact for internal and external customers. The position involves crafting AI prompts, implementing RAG, performing model finetuning, designing AI orchestration workflows, dataset engineering, and shaping innovative GenAI-based backend systems efficiently and at scale.

Claims Team Lead - Transportation (APD)

Company: Reserv

Location: Remote

Posted Dec 06, 2025

Reserv is an insurtech company focused on automating claims processes using AI and automation technology. They are seeking a Team Lead with experience in commercial transportation claims, leadership, and technology to help build a tech-driven claims organization and improve efficiency.

Product Manager

Company: Unified

Location: Remote

Posted Dec 06, 2025

iHeartMedia is a leading broadcast media company undergoing a transformation into a multichannel platform. They offer a suite of advertising channels and are looking for a Product Manager to help create and enhance products. Unified is a company that provides business intelligence for social advertising and has a platform for optimizing investments.

Tax Director - Trusts and Estate

Company: Latitude Inc

Location: Remote

Posted Dec 06, 2025

The Tax Director for Trusts & Estates will lead the firm's fiduciary and estate tax practice, overseeing complex tax compliance and planning for trusts, estates, and high-net-worth individuals. The role involves providing strategic estate and wealth transfer planning solutions, managing client relationships, supervising staff, and contributing to business development.

Customer Success - Strategic

Company: ElevenLabs

Location: Remote

Posted Dec 06, 2025

ElevenLabs is a leading audio AI company that has rapidly grown since its launch in 2023. With a valuation of $66 billion and $200 million ARR, the company aims to build the most important audio AI platform in the world, making information accessible in any voice, language, or sound. Their core offerings include the Creative Platform and Agents Platform, powered by proprietary Text to Speech, Speech to Text, and conversational AI models.

Customer Success Manager (Spanish Bilingual)

Company: SQUIRE

Location: Remote

Posted Dec 06, 2025

SQUIRE is a leading business management system for barbershop owners, providing tools, resources, and guidance to help them attract customers, manage operations, and increase revenue. The company supports barbers in bridging the gap between their personal craft and business goals, enabling them to unlock their full potential as artists and entrepreneurs.

Care Management - CMA

Company: Harris

Location: Remote

Posted Dec 06, 2025

Esrun Health is seeking Remote Care Coordinators to work from home as independent contractors, providing telephonic encounters with patients and managing a patient panel. The position offers a flexible schedule, productivity-based pay structure, and the opportunity to become a full-time employee with benefits. Esrun Health aims to transform healthcare delivery by providing proactive, consistent check-ins and support for patients with chronic conditions.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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