Customer Service Jobs

1,441,418 open positions · Updated daily

Customer Service is one of the fastest growing sectors, with 1,765 active listings on our board alone. The surge comes from subscription-based SaaS, e-commerce, and fintech companies expanding globally. These roles now demand proficiency in omnichannel support platforms, real-time analytics, and AI-driven chatbots—skills that directly boost customer retention and revenue.

Within Customer Service, you’ll find positions such as Customer Support Specialist, Technical Support Engineer, Help Desk Analyst, Onboarding Coordinator, and CS Manager. Typical responsibilities include ticket triage, troubleshooting, knowledge-base creation, CSAT and NPS monitoring, and cross-functional collaboration with product and sales teams to translate customer feedback into product improvements.

Salary transparency matters because Customer Service salaries often lag behind comparable roles in tech. Knowing the exact pay range before applying eliminates surprises, enables realistic budgeting, and empowers agents to negotiate based on market benchmarks rather than vague expectations.

New Business Commercial Account Executive - Financial Services

Company: GitLab

Location: USA

Posted Dec 05, 2025

The role of a New Business Account Executive at GitLab involves acquiring new logos and expanding market presence in the US. The role requires owning the full sales cycle, building pipeline, executing prospecting activities, and collaborating with various teams. The ideal candidate should have B2B SaaS sales experience, proven track record in greenfield territories, strong discovery and qualification skills, and proficiency with modern sales tech stack.

Field Marketing Associate

Company: Array

Location: USA

Posted Dec 05, 2025

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs deliver consumer products faster. They offer credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or API. The company is remote-first, focused on high-performing individuals, and seeks a Field Marketing Associate to drive top-of-funnel growth and support marketing programs.

Sr. Engineering Manager: Payments

Company: TrueML

Location: USA

Posted Dec 05, 2025

TrueML is a mission-driven financial software company focused on improving customer experiences through machine learning. The Engineering Manager role involves leading teams, developing secure payment solutions, and collaborating with cross-functional teams. Benefits include remote work, comprehensive insurance, and a supportive inclusive culture.

Engineering Team Lead (Java)

Company: Upwork

Location: Latin America

Posted Dec 05, 2025

Upwork is a global work marketplace connecting businesses with skilled professionals. The company offers a hybrid workforce solutions team and seeks an engineering team lead to manage a team of highly skilled engineers, collaborate across teams, and deliver top-tier products to users. The role requires 8+ years of software development experience, leadership skills, technical expertise in software development life cycle, agile practices, and designing distributed backend systems. Upwork is committed to fostering a diverse and inclusive workforce.

Dell Global Alliance Director

Company: Canonical

Location: Remote

Posted Dec 05, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on enterprise initiatives such as public cloud, data science, AI, and IoT. The company is seeking a Global Alliances Director to lead the Dell Technologies alliance team globally, with responsibilities including building and owning the alliance strategy, expanding strategic relationships, growing business motions, and managing a team of business development managers. The role offers a distributed work environment, personal learning and development budget, annual compensation review, and other benefits.

Staff Product Designer

Company: Apollo.io

Location: USA

Posted Dec 05, 2025

Apollo.io is hiring a Staff Product Designer to help craft the future of their product. The role involves working with product managers and engineers to brainstorm, build, and validate solutions for complex user problems. The ideal candidate should have 8+ years of experience designing enterprise-level SaaS products, be an expert systems thinker, and have strong design instincts.

Senior Product Designer

Company: Hostaway

Location: EMEA

Posted Dec 05, 2025

Hostaway is a SaaS scaleup transforming the vacation rental industry with innovative solutions and partnerships. They are seeking a senior product designer to lead projects from discovery to delivery, collaborating with various teams to deliver user-centered designs. The role offers competitive compensation, 100% remote work, equity, professional growth opportunities, and a values-driven culture.

Director of Product - Infrastructure and Developer Productivity

Company: Webflow

Location: USA

Posted Dec 05, 2025

Webflow is building an AI-native Digital Experience Platform and seeking a Director of Product Management for Infrastructure and Developer Productivity. The role involves defining strategy, shaping technical roadmaps, leading teams, establishing success metrics, and championing cross-functional collaboration. Webflow values trust, creativity, and equity, and offers benefits like equity, health coverage, family leave, flexible vacation, wellness support, and a 401k match.

AI Engagement Manager

Company: Runway

Location: USA

Posted Dec 05, 2025

The role is for a highly motivated senior IC to work with Runway's biggest partners, including Fortune 100 companies and Hollywood studios. The role involves owning relationships, identifying new opportunities, developing technical understanding, onboarding partners, providing feedback, and analyzing partnership performance. The ideal candidate has 5+ years of experience in customer-facing roles, has led complex implementations of AI solutions, and possesses exceptional communication and technical skills.

Engineering Manager - Integrations

Company: Hostaway

Location: EMEA

Posted Dec 05, 2025

Hostaway is a market-leading SaaS scaleup transforming the vacation rental industry with innovative solutions and partnerships with major platforms. They offer a competitive compensation package, 100% remote work, equity, values-driven leadership, professional growth opportunities, annual paid leave, geographic-specific benefits, and a dynamic team culture.

Country Manager

Company: ViaBill

Location: Remote

Posted Dec 05, 2025

ViaBill seeks a Country Manager for Spain to lead growth, optimize teams, and shape the future of BNPL payments with competitive compensation and global impact.

Global Payroll Administrator

Company: Canonical

Location: Remote

Posted Dec 05, 2025

Canonical is a leading provider of open source software and operating systems. They offer a distributed work environment, personal development opportunities, and a strong focus on diversity and inclusion. The company is seeking an exceptional payroll administrator to manage global payroll and contractor payments.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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