Customer Service Jobs

1,441,418 open positions · Updated daily

Customer Service is one of the fastest growing sectors, with 1,765 active listings on our board alone. The surge comes from subscription-based SaaS, e-commerce, and fintech companies expanding globally. These roles now demand proficiency in omnichannel support platforms, real-time analytics, and AI-driven chatbots—skills that directly boost customer retention and revenue.

Within Customer Service, you’ll find positions such as Customer Support Specialist, Technical Support Engineer, Help Desk Analyst, Onboarding Coordinator, and CS Manager. Typical responsibilities include ticket triage, troubleshooting, knowledge-base creation, CSAT and NPS monitoring, and cross-functional collaboration with product and sales teams to translate customer feedback into product improvements.

Salary transparency matters because Customer Service salaries often lag behind comparable roles in tech. Knowing the exact pay range before applying eliminates surprises, enables realistic budgeting, and empowers agents to negotiate based on market benchmarks rather than vague expectations.

PLM Teamcenter Imple. Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers a career with opportunities to work with leading professionals, deliver effective solutions, and drive business change using the latest technology platforms. The company provides training, promotion opportunities, feedback, diversity and inclusion, recognition programs, and benefits such as flexible working, sabbaticals, and pension plans. They are seeking experienced Teamcenter Application Consultants to join their Client Innovation Center and work on configuring and supporting Teamcenter for clients across various sectors.

[2026 IBM Consulting Associates] Security Consultant

Company: IBM

Location: Seoul, KR

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as an Associate Security Consultant. The role involves working with clients worldwide, developing cybersecurity strategies, conducting security assessments, and implementing security solutions. The position requires a Bachelor's degree, strong problem-solving skills, and familiarity with cybersecurity concepts and technologies.

Desarrollador de Salesforce (Guadalajara)

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 04, 2025

The text describes the role of a Salesforce Developer, focusing on designing, developing, and customizing applications within the Salesforce platform. It highlights the importance of collaborating with stakeholders, ensuring system performance, and staying current with Salesforce releases. The role requires a Bachelor's degree, experience with Salesforce Service Cloud, and proficiency in various technical skills.

PROCESS DELIVERY SPECIALIST-LEAD TO CASH

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Process Analyst in the Order to Cash (O2C) domain. The role involves processing accounts receivable, preparing journal entries, reconciling accounts, and meeting client service level agreements. The position requires a bachelor's degree, preferably a master's degree, and experience in enhancing cash application automation and reducing complexity in assigned accounts.

AI Engineer – Entry Level Sales Program 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM's Client Engineering team is evolving its approach to technology sales by focusing on innovative solutions, collaboration, and client engagement. The AI Engineer role involves developing and deploying AI systems using the WatsonX platform, with a focus on pre and post-sales pilots, solution optimization, collaboration, and staying up-to-date with industry trends.

Technical Consultant-Identity & Access Management

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The successful candidate will be a CyberArk Certified Delivery Engineer or equivalent, with experience in CyberArk PAM consulting, project design and deployment, and security architecture. The role requires a Bachelor's degree and 2+ years of industry experience with CyberArk privileged access solutions.

Package Specialist-SAP HANA Basis

Company: IBM

Location: DALIAN, CN

Posted Dec 04, 2025

The text outlines job responsibilities for an SAP Fiori developer role, including deployment, performance optimization, collaboration with SAP BASIS, documentation, and required technical expertise in SAP Fiori/UI5, ABAP, and OData services.

IBM Cloud Site Reliability Engineer - HPCS

Company: IBM

Location: Mulhuddart, IE

Posted Dec 04, 2025

The IBM Cloud Site Reliability Engineering (SRE) team is seeking applicants for a role that involves building, deploying, configuring, and maintaining highly reliable and secure cloud-based software infrastructures. The position requires 24x7 observability, cross-functional troubleshooting, deployment and configuration using CI/CD tools, security and compliance implementation, and maintenance and support tasks. The role is part of a global team using a follow-the-sun model and involves handling real-time alerts, customer-reported problems, and participating in scrums, sprint planning, and retrospectives.

Data Engineer-Data Platforms-Google

Company: IBM

Location: Kochi, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The position requires skills in multiple GCP services, Python, SQL, and the ability to analyze data for functional business requirements. A collaborative, proactive, and ambitious individual with 5-7 years of relevant experience is preferred.

ATM - Remote Monitoring Support and Representative (German)

Company: IBM

Location: Zagreb, HR

Posted Dec 04, 2025

The job posting is for a Remote Monitoring Support Representative Level 1 to monitor ATM networks in Germany. The role involves real-time monitoring, ticket management, basic remote support, and escalation. Preferred qualifications include familiarity with ATM systems, remote support experience, strong communication skills, and fluency in German and English.

Package Consultant-SAP HANA SCM IBP

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the role of a Consultant who works closely with clients to deliver SAP solutions and drive innovation. The position requires extensive SAP experience, strong communication skills, and the ability to lead technical design and implementation of SAP solutions.

INTEGRATION ARCHITECT-PROCESS INTELLIGENCE

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role in IBM BPO that accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. The role involves executing end-to-end implementation projects, designing data models, building process mining models, and developing ETL pipelines. The position requires a bachelor's degree, 5+ years of experience in process and data modeling, and hands-on experience with data from ERP systems and process mining technologies like Celonis.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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