Customer Service Jobs

1,441,418 open positions · Updated daily

Customer Service is one of the fastest growing sectors, with 1,765 active listings on our board alone. The surge comes from subscription-based SaaS, e-commerce, and fintech companies expanding globally. These roles now demand proficiency in omnichannel support platforms, real-time analytics, and AI-driven chatbots—skills that directly boost customer retention and revenue.

Within Customer Service, you’ll find positions such as Customer Support Specialist, Technical Support Engineer, Help Desk Analyst, Onboarding Coordinator, and CS Manager. Typical responsibilities include ticket triage, troubleshooting, knowledge-base creation, CSAT and NPS monitoring, and cross-functional collaboration with product and sales teams to translate customer feedback into product improvements.

Salary transparency matters because Customer Service salaries often lag behind comparable roles in tech. Knowing the exact pay range before applying eliminates surprises, enables realistic budgeting, and empowers agents to negotiate based on market benchmarks rather than vague expectations.

Application Consultant-DevOps

Company: IBM

Location: Kochi, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on developing and designing mobile solutions, implementing monitoring systems, and driving innovation. It requires a Bachelor's degree, with a preference for a Master's degree, and expertise in designing, integrating, and implementing monitoring systems for on-premise and cloud infrastructure applications.

Microsoft Azure Developer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as an Azure Developer in Slovakia. The position involves designing and developing software solutions based on client requirements, working with cutting-edge Microsoft technologies within MS Azure, and collaborating with customers, developers, and service delivery teams. The role requires hands-on experience with Azure, knowledge of Microsoft development stack, proficiency in English, and strong communication skills.

Senior Managing SAP Data Lead

Company: IBM

Location: No City, US

Posted Dec 04, 2025

The text describes the role and responsibilities of an SAP Data Migration Lead in IBM Consulting. It highlights the importance of project planning, data assessment, stakeholder collaboration, technical execution, testing, documentation, training, compliance, continuous improvement, and leadership. The position requires a bachelor's degree, hands-on experience in identifying and solving complex business problems, collaborating with data owners and analysts, working with Data Architects, and leading technical aspects of SAP Business Intelligence solutions. Preferred experience includes working with SAP FICO, MM, SD, PM, and Master Data, as well as experience in Master Data Management with SAP Master Data Governance.

Technology Sales Representative

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The Technology Sales Representative (TSR) at IBM drives revenue growth by building trusted customer relationships, especially at the CxO level. They orchestrate resources to address complex customer requirements with suitable IBM solutions, combining deep technical and industry-specific knowledge with a focus on deal closure and sustainable business development. The role requires strong sales execution, industry acumen, technological understanding, strategic planning, communication skills, and leadership abilities.

Manager - Learning Operations

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

IBM seeks a Learning and Knowledge Leader to drive development in Risk & Compliance. The role involves strategic planning, team collaboration, and innovation, emphasizing growth and transformation.

Accounts Receivable Collections Specialist| Fluent in Hebrew & English

Company: IBM

Location: MADRID, ES

Posted Dec 04, 2025

The job posting is for an Accounts Receivable Analyst position at IBM. The role involves maximizing cash flow through collections, dispute resolution, bad debt prevention, and collaboration with internal and external stakeholders. The ideal candidate should have strong problem-solving, communication, and continuous improvement skills.

Service Support Reprensatitave N.W. Texas

Company: IBM

Location: COPPELL, US

Posted Dec 04, 2025

The text describes the role and responsibilities of commercial and consumer representatives who provide support services for high-volume commercial products like Lenovo PC and Apple. They are responsible for onsite installation, maintenance, repair, and problem resolution, using IBM tools to drive automation and improve client operations. The role requires technical expertise, problem-solving skills, and strong interpersonal skills to ensure high client satisfaction.

ServiceNow Program/Project Manager

Company: IBM

Location: Dallas, US

Posted Dec 04, 2025

The job posting is seeking a seasoned ServiceNow Program Project Manager to lead complex ServiceNow engagements across enterprise clients. The role combines delivery leadership, client relationship management, financial accountability, and Agile/Scrum mastery. The ideal candidate will have deep experience with ServiceNow implementations and serve as a trusted advisor and delivery leader across multiple workstreams.

Customer Engineer - HashiCorp Vault Radar

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This job description highlights opportunities to work on transformative cloud solutions, collaborate with cross-functional teams, and contribute to innovative AI-powered infrastructure. The role emphasizes expertise in critical components, customer collaboration, and problem-solving in complex technical environments.

Product Manager - STUDENT CONVERSION

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 04, 2025

The text describes a career opportunity at IBM, focusing on a role for a seasoned Product Manager. The role involves product ownership, growth, Agile team facilitation, innovative development, strategic leadership, and partnerships. Required skills include championing the voice of the customer, passion for innovation, financial acumen, and end-to-end product development expertise.

UX Designer

Company: IBM

Location: Mulhuddart, IE

Posted Dec 04, 2025

IBM Software is seeking a designer with experience in user research, strategic thinking, and independent execution to drive the design vision and champion user-centric innovation across the product. The role involves end-to-end design execution, collaborative development, conducting user research, translating insights into designs, sharing work-in-progress designs, advocating for design excellence, and understanding business context. The ideal candidate should have a bachelor's degree, 3-5 years of experience in UX or product design, proficiency in design tools, knowledge of design and UX principles, strong communication skills, self-driven nature, and a portfolio showcasing previous UX design work.

Application Developer-Cloud Integration

Company: IBM

Location: Pune, IN

Posted Dec 04, 2025

The job role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. Responsibilities include developing new features, fixing defects, configuring API Connect DataPower, and strong communication skills. Required education is a Bachelors Degree, with a Masters Degree preferred. Technical expertise required includes BTech, BE, MCA, MSc IT with 4-5 years of experience, and hands-on experience with API Connect DataPower, REST/SOAP APIs, XSLT Gateway Script, and HTTP methods.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages