Customer Service Jobs

1,441,418 open positions · Updated daily

Customer Service is one of the fastest growing sectors, with 1,765 active listings on our board alone. The surge comes from subscription-based SaaS, e-commerce, and fintech companies expanding globally. These roles now demand proficiency in omnichannel support platforms, real-time analytics, and AI-driven chatbots—skills that directly boost customer retention and revenue.

Within Customer Service, you’ll find positions such as Customer Support Specialist, Technical Support Engineer, Help Desk Analyst, Onboarding Coordinator, and CS Manager. Typical responsibilities include ticket triage, troubleshooting, knowledge-base creation, CSAT and NPS monitoring, and cross-functional collaboration with product and sales teams to translate customer feedback into product improvements.

Salary transparency matters because Customer Service salaries often lag behind comparable roles in tech. Knowing the exact pay range before applying eliminates surprises, enables realistic budgeting, and empowers agents to negotiate based on market benchmarks rather than vague expectations.

Systems Architect - Filesystems / NFS

Company: Hammerspace

Location: Remote

Posted Dec 02, 2025

Hammerspace's Data Platform offers high-throughput, low-latency storage solutions for AI and high-performance computing, enabling faster data access and improved productivity. The company seeks a System Architect to lead next-generation filesystem and NFS development, emphasizing innovation, collaboration, and technical leadership in a fast-paced startup environment.

Software Engineering Manager - Sustaining Engineering

Company: Canonical

Location: Remote

Posted Dec 01, 2025

Canonical is a leading provider of open source software and operating systems. They are hiring an Engineering Manager for Sustaining Engineering to lead a distributed team and improve various open source software. The role offers a rewarding career working with the best people in technology.

Growth Product Manager - Loyalty

Company: Trafilea

Location: Remote

Posted Dec 01, 2025

Trafilea is a consumer tech platform with $1B+ revenue and 12M+ customers seeking a Growth Product Manager to lead loyalty initiatives. The role involves driving subscription growth through data-driven strategies, cross-functional collaboration, and innovative subscription models in a dynamic global team environment.

Software Platform Engineering Manager - Ubuntu for Next-Gen Silicon

Company: Canonical

Location: Remote

Posted Dec 01, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on enterprise initiatives such as public cloud, data science, AI, and IoT. The company is founder-led, profitable, and growing, with a globally distributed team. They are hiring engineering managers to lead teams and optimize Ubuntu for various hardware platforms, with a focus on open source technologies and cutting-edge hardware.

Bilingual Associate Operations Specialist

Company: First Advantage

Location: Remote

Posted Dec 01, 2025

First Advantage is a global tech company seeking a bilingual Associate Operations Specialist to perform background checks and collaborate with clients. The role requires excellent data entry skills, effective communication, and the ability to work in a multicultural team. The company offers career development opportunities and benefits such as health and wellbeing programs, personal financial planning, and career development initiatives.

Partnerships Account Executive

Company: Array

Location: Remote

Posted Dec 01, 2025

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs deliver consumer products faster. They offer credit and identity monitoring tools, privacy protection, and a financial ads marketplace. The company is remote-first, focused on high-performing individuals, and seeks a seasoned Partnership Account Executive to drive revenue growth through strategic partnerships.

Senior Researcher - Ads Experiences

Company: Netflix

Location: Remote

Posted Dec 02, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company is building the next generation of advertising business tools and products. The Ads Research team aims to deliver research insights that directly impact product development and business growth. The role involves partnering with cross-functional teams to develop and execute high-impact research initiatives.

Technical Support Engineer (Edge Cloud)

Company: Gcore

Location: Remote

Posted Dec 01, 2025

Gcore is a leading cloud and edge provider offering competitive salaries, flexible work options, and a supportive environment for technical professionals.

Release Train Engineer - Manager

Company: Blackbaud

Location: Remote

Posted Dec 02, 2025

The Product & Technology Group at Blackbaud is seeking a Scaled Agile Framework Release Train Engineer with people management experience. The role involves overseeing delivery for Agile Release Trains, planning and facilitating SAFe events, managing backlog priorities, coaching teams, and leading a team of agile PMO professionals. The ideal candidate should have experience in cloud-based software development, people management, and leading large ARTs. Blackbaud offers a dynamic role, opportunities for growth, and a flexible remote work culture.

Analytics Engineer (L5) - Ads DSE, Privacy & Consent Analytics

Company: Netflix

Location: Remote

Posted Dec 02, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Ads Data Science and Engineering team aims to build the foundation of the ads business at Netflix by conducting analyses, developing tools, and creating predictive models to provide more choices and joy for members. The company is seeking a Senior Analytics Engineer to lead the development and optimization of consent analytics for Netflix's global Ads business, collaborating with various teams to drive success in analytics initiatives.

Lead Digital Marketing Analyst (Socials)

Company: Skyrocket Studios

Location: Remote

Posted Dec 01, 2025

The text outlines the responsibilities and requirements for a social media marketing role. It emphasizes the need for expertise in social media platforms, strategy development, campaign execution, data analysis, and team leadership. The role involves collaborating with cross-functional teams, staying updated on industry trends, and providing mentorship to team members.

Staff Data Scientist, Inference - Customer Support

Company: Airbnb

Location: Remote

Posted Dec 01, 2025

The text describes a Staff Data Scientist role at Airbnb's Customer Support team, focusing on causal inference and experimentation to improve customer support experiences. The role involves building segmentation models, determining allocation strategies, measuring long-term impact, guiding experimentation, and providing strategic insights. The ideal candidate should have 9+ years of experience, strong fluency in Python and SQL, familiarity with causal inference and experimentation, and excellent communication skills.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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