Customer Service Jobs

1,441,605 open positions · Updated daily

Customer Service is one of the fastest growing sectors, with 1,765 active listings on our board alone. The surge comes from subscription-based SaaS, e-commerce, and fintech companies expanding globally. These roles now demand proficiency in omnichannel support platforms, real-time analytics, and AI-driven chatbots—skills that directly boost customer retention and revenue.

Within Customer Service, you’ll find positions such as Customer Support Specialist, Technical Support Engineer, Help Desk Analyst, Onboarding Coordinator, and CS Manager. Typical responsibilities include ticket triage, troubleshooting, knowledge-base creation, CSAT and NPS monitoring, and cross-functional collaboration with product and sales teams to translate customer feedback into product improvements.

Salary transparency matters because Customer Service salaries often lag behind comparable roles in tech. Knowing the exact pay range before applying eliminates surprises, enables realistic budgeting, and empowers agents to negotiate based on market benchmarks rather than vague expectations.

Security Software Engineer (L5) - Detection Engineering

Company: Netflix

Location: USA

Posted Nov 21, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Detection Engineering Team focuses on analyzing high-risk attack paths and creating focused detections to reduce risk to the business. The team values software engineering skills, risk reduction, and improving the security space. They seek an experienced detection engineer with at least 5 years of experience writing detections at scale using a detection-as-code approach, preferably in an AWS environment. The role offers a competitive compensation structure and comprehensive benefits.

Senior Security Software Engineer (L5) - Security Platforms Engineering

Company: Netflix

Location: Poland

Posted Nov 21, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Security Platforms Engineering team builds foundational security services, including vulnerability management. They are expanding their team in Poland to support vulnerability visibility, triage, and remediation across Netflix's ecosystem. The role is remote for candidates located in Poland.

Data Engineer (L5) – Security

Company: Netflix

Location: USA

Posted Nov 21, 2025

Netflix emphasizes security and data engineering efforts to protect member data and infrastructure. The role requires building scalable data pipelines and collaborating across teams. The job offers competitive compensation and comprehensive benefits while promoting diversity and inclusion.

Data Engineer (L5) - Ads

Company: Netflix

Location: USA

Posted Nov 21, 2025

This text describes Netflix's Ads Data Engineering team, their focus on building data products for ad impact analysis, hiring requirements for software engineers with data expertise, and details about compensation and benefits. It emphasizes technical skills, collaboration, and company values.

Partner Manager - Resellers

Company: Webflow

Location: USA

Posted Nov 20, 2025

Webflow empowers developers with a unified platform for building and managing websites. They seek a Partner Manager to grow their reseller ecosystem, offering competitive compensation, benefits, and a collaborative culture.

Senior Software Engineer - Web Services

Company: Mozilla

Location: UK

Posted Nov 21, 2025

MZLA Technologies Corporation, a subsidiary of the Mozilla Foundation, develops open-source email and productivity tools like Thunderbird. They value privacy, user control, and collaboration with a global community. The company seeks a Senior Software Engineer to lead web services initiatives, focusing on JMAP, Python, and TypeScript. They offer competitive salaries, remote work, and a comprehensive benefits package.

Data Scientist Manager - Games Product and Platform

Company: Netflix

Location: USA

Posted Nov 21, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company is seeking a Manager of Games Product and Platform DSE to lead a team of data scientists and analytics engineers to improve the gaming experience on Netflix. The role involves providing data strategy, measurement, and experimentation for games product experiences, as well as owning the information flow of critical backend platform data.

Staff Software Engineer - Developer Experience Code Infrastructure

Company: Reddit

Location: USA

Posted Nov 21, 2025

This job description outlines a Staff Engineer role focused on improving developer tools and infrastructure at Reddit. The position involves scaling build systems, enhancing code review processes, and collaborating with cross-functional teams. Requirements include experience with CI/CD tools, Kubernetes, and leadership in large-scale systems. Benefits include competitive pay, equity, and comprehensive healthcare.

Market Value and Health Outcomes Director

Company: RapidAI

Location: USA

Posted Nov 20, 2025

RapidAI is a leading provider of clinical AI solutions for hospitals, helping to improve decision-making, patient outcomes, and health system performance. The company is seeking a strategic leader to shape and communicate the value of its AI solutions across major health systems and integrated delivery networks, driving enterprise adoption through compelling value narratives and measurable outcomes.

QA Engineer

Company: Greptile

Location: USA

Posted Nov 21, 2025

Greptile is developing AI agents to catch bugs in code, with a focus on learning coding standards, identifying customer preferences, and autonomously testing applications. The company has seen rapid growth, raising $30M from top investors and serving over 1500 customers. The team consists of experienced engineers, growth and sales leaders, and a talented designer.

Senior Software Engineer - Web Services

Company: Mozilla

Location: USA

Posted Nov 21, 2025

MZLA Technologies Corporation, a subsidiary of the Mozilla Foundation, develops open-source email and productivity tools like Thunderbird. They value privacy, user control, and collaboration with a global community. The company seeks a Senior Software Engineer to lead web services initiatives, focusing on JMAP, Python, and TypeScript. They offer competitive salaries, remote work, and a comprehensive benefits package.

Senior Software Engineer - Web Services

Company: Mozilla

Location: USA

Posted Nov 21, 2025

MZLA Technologies Corporation, a subsidiary of the Mozilla Foundation, develops open-source email and productivity tools like Thunderbird. They value privacy, user control, and collaboration with a global community. The company seeks a Senior Software Engineer to lead web services initiatives, focusing on JMAP, Python, and TypeScript. They offer competitive salaries, benefits, and a remote work environment.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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