Customer Success Manager Jobs in New York City, NY

Positions 1,074,777 Updated daily

Looking for Customer Success Manager jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the New York City, NY area.

Delivery Consultant - Openpages (Architect)

Company: IBM

Location: Mexico City, MX

Posted Dec 24, 2025

The role involves collaborating with clients to solve business challenges in a supportive environment, requiring technical expertise in IBM products and strong communication skills. It emphasizes career growth and impactful work through innovative solutions and team collaboration.

AI Architect

Company: IBM

Location: New York, US

Posted Dec 23, 2025

The text promotes IBM Consulting as a career opportunity emphasizing innovation, collaboration, and growth. It outlines roles requiring expertise in cloud architecture, data engineering, and AI, while highlighting the company's focus on client impact and professional development.

Application Developer-Cloud FullStack

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 23, 2025

IBM Consulting offers career opportunities focused on client collaboration, cloud and AI innovation, and professional growth. The role involves developing cloud applications, working with senior teams, and leveraging DevOps tools to drive impactful solutions.

SMPO Services Sales Specialist

Company: IBM

Location: No City, CA

Posted Dec 23, 2025

The text describes a job role for an SMPO Services Sales Specialist, outlining responsibilities such as developing solution strategies, collaborating with cross-functional teams, and meeting sales targets. It lists required qualifications including education, sales experience, and technical expertise.

Business Sales & Delivery Leader

Company: IBM

Location: JEFFERSON CITY, US

Posted Dec 24, 2025

This role emphasizes leading in technology, solving complex problems, and collaborating on innovative solutions with expertise in data analytics and Azure tools.

Data Engineer-Data Integration

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 26, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and growth. It highlights working with global clients on hybrid cloud and AI projects, using advanced technologies to drive meaningful change. The role requires technical expertise in data integration and ETL processes, with a focus on delivering real results through innovative solutions.

Collections Professional

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 26, 2025

The text describes a Senior Order to Cash Analyst role at IBM, emphasizing responsibilities in customer order management, invoicing, credit collections, and cash application. It highlights required skills, technical expertise, and the importance of problem-solving, communication, and teamwork. The tone is professional and forward-looking, focusing on innovation and achieving business goals.

Order to Cash Practitioner

Company: IBM

Location: Naga City, PH

Posted Dec 20, 2025

IBM seeks an Order to Cash Analyst to handle transactional tasks, collaborate with clients, and drive innovation. The role emphasizes problem-solving, communication, and achieving business goals in a dynamic environment.

AI Architect

Company: IBM

Location: New York, US

Posted Dec 23, 2025

The text describes a career in IBM Consulting emphasizing long-term client relationships, innovation in hybrid cloud and AI solutions, and professional growth opportunities. It outlines responsibilities like system design, data architecture leadership, and required expertise in cloud platforms, machine learning, and AI governance frameworks.

Data Engineer-Business Intelligence - 5658124

Company: IBM

Location: NO City, BR

Posted Dec 20, 2025

The text describes an AI engineering role at IBM Consulting, emphasizing collaboration, innovation, and career growth. It highlights opportunities to develop AI solutions, work with global teams, and contribute to technological advancements through hybrid cloud and AI initiatives.

Application Architect-Cloud Applications

Company: IBM

Location: NO City, BR

Posted Dec 26, 2025

This text describes a job role at IBM Consulting focusing on innovation, collaboration, and technical expertise in hybrid cloud and AI solutions. It highlights opportunities for career growth, required skills in container orchestration and AI integration, and emphasizes a culture of curiosity and problem-solving.

Project Management (Delivery Coordinator)

Company: IBM

Location: No City, US

Posted Dec 24, 2025

This job description outlines a senior role at IBM requiring leadership in technology innovation, project management, and cross-functional collaboration. Responsibilities include overseeing service delivery, analyzing complex challenges, and driving process improvements. The position demands extensive experience in Agile frameworks, technical expertise, and strong communication skills to manage client expectations and team dynamics.

Frequently Asked Questions

What are typical salary ranges for Customer Success Manager roles by seniority?
Junior CSMs (0‑2 years) earn $70,000–$90,000. Mid‑level (2‑5 years) $90,000–$120,000. Senior (5‑10 years) $120,000–$160,000. Director $160,000–$200,000. VP $200,000+ plus equity.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include data analytics, SQL, Excel, NPS and CSAT expertise, upsell and cross‑sell strategy, account management, and communication. Certifications that boost credibility are Gainsight Certified Success Manager, Salesforce Administrator, Zendesk Admin, Intercom Specialist, ChurnZero Certified, and SuccessHacker CS Manager certification.
Can Customer Success Manager positions be worked remotely?
Yes. 80% of listings allow remote or hybrid work. Companies like Snowflake, HubSpot, GoToAssist, and Atlassian offer full remote CSM roles with cloud‑based tools, weekly virtual check‑ins, and asynchronous collaboration.
What career progression pathways exist for Customer Success Managers?
Typical ladder: CSM Analyst → Customer Success Manager → Senior CSM → Enterprise Enablement CSM → Director of Customer Success → VP of Customer Success → Chief Customer Officer. Each step adds responsibility for larger accounts, strategy, and team leadership.
What industry trends should Customer Success Managers be aware of?
Key trends include AI‑driven predictive churn, automated onboarding workflows, usage‑based pricing models, omnichannel support via chatbots, data‑centric success platforms, and a growing focus on expansion revenue as a KPI.

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