Customer Success Manager Jobs in New York City, NY

1,074,777 open positions · Updated daily

Looking for Customer Success Manager jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the New York City, NY area.

Manager, Physical Security

Company: Salesforce

Location: Mexico City, Mexico

Posted Feb 03, 2025

Program Specialist III

Company: Uber

Location: Bonifacio Global City, Philippines

Posted Feb 03, 2025

Field Technician

Company: DISH

Location: Kingston, NY

Posted Feb 03, 2025

B2B Campaigns Manager

Company: Mastercard

Location: Scarsdale, NY

Posted Feb 03, 2025

Personal Trainer, Orchard Street

Company: Equinox

Location: New York, NY

Posted Feb 03, 2025

Engineering Manager

Company: Rockstar Games

Location: Manhattan, NY

Posted Feb 03, 2025

Creative Marketing Analyst - Web & Graphic Designer

Company: JPMorgan Chase

Location: Bonifacio Global City, Philippines

Posted Feb 03, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Success Manager roles by seniority?
Junior CSMs (0‑2 years) earn $70,000–$90,000. Mid‑level (2‑5 years) $90,000–$120,000. Senior (5‑10 years) $120,000–$160,000. Director $160,000–$200,000. VP $200,000+ plus equity.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include data analytics, SQL, Excel, NPS and CSAT expertise, upsell and cross‑sell strategy, account management, and communication. Certifications that boost credibility are Gainsight Certified Success Manager, Salesforce Administrator, Zendesk Admin, Intercom Specialist, ChurnZero Certified, and SuccessHacker CS Manager certification.
Can Customer Success Manager positions be worked remotely?
Yes. 80% of listings allow remote or hybrid work. Companies like Snowflake, HubSpot, GoToAssist, and Atlassian offer full remote CSM roles with cloud‑based tools, weekly virtual check‑ins, and asynchronous collaboration.
What career progression pathways exist for Customer Success Managers?
Typical ladder: CSM Analyst → Customer Success Manager → Senior CSM → Enterprise Enablement CSM → Director of Customer Success → VP of Customer Success → Chief Customer Officer. Each step adds responsibility for larger accounts, strategy, and team leadership.
What industry trends should Customer Success Managers be aware of?
Key trends include AI‑driven predictive churn, automated onboarding workflows, usage‑based pricing models, omnichannel support via chatbots, data‑centric success platforms, and a growing focus on expansion revenue as a KPI.

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